Customer reviews from lenovo.com
Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 7 with 16GB Memory - 512GB SSD - Black
Average customer rating
4.7
(521 Reviews)
Rating breakdown 521 reviews
5 Stars
432
4 Stars
55
3 Stars
12
2 Stars
14
1 Star
8
94%of customers recommend this product.
(
352 out of
376)
Customer Reviews for Lenovo - ThinkPad X1 Carbon G12 14" Laptop - Core Ultra 7 with 16GB Memory - 512GB SSD - Black
Posted by: mbc89
from Boston, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] So far has surpassed my expectations. Easy to set up, light and fast.
Written by a customer while visiting lenovo.com
Posted by: Eriks Dad
from Panama
Verified Purchase:Yes
I called Lenovo Support for help with setting up the laptop after unpacking it. They transferred me to OS support, then I got transferred two more times before they told me I’d need to pay for support.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 14, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. We understand what you might have experienced. We request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: Rod Z
Verified Purchase:Yes
Defective product, lots of money for something that has to returned
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 14, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for any inconvenience you experienced. Thank you for contacting us about the damaged product you received. We are very sorry this happened.
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Your feedback helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, we appreciate you sending us this response.
Thanks again.
Sincerely,
Poornima_Lenovo
Written by a customer while visiting lenovo.com
Posted by: ITgirl
from Mansfield, CT
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a decent laptop, well made and durable. We've purchased several in the past and will continue to do so when the need arises.
Written by a customer while visiting lenovo.com
Posted by: DT Brown
from San jose, ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lightweight, looks good, fast, great screen. Ergonomics are awesome.
Written by a customer while visiting lenovo.com
Posted by: GClk
from Boston, MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like that it is very light to carry. Operates perfectly so far.
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Flygirl4eva
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my new x1 Thinkpad, I had another Lenovo Thinkpad before buying this one and made the mistake of buying another laptop. I hated that thing. It started off bad, it was heavy and needed a screen replaced a month or so after I bought it. Little did I know the warranty started from the DAY of purchase! They sent
a refurbished one. Still hated it. THAT is why I, when I
needed another laptop I went back to Lenovo! My
new computer is so light, easy to travel with
and has a 3 terra byte hard drive. I love my new Lenovo x1! 💖💖💖
a refurbished one. Still hated it. THAT is why I, when I
needed another laptop I went back to Lenovo! My
new computer is so light, easy to travel with
and has a 3 terra byte hard drive. I love my new Lenovo x1! 💖💖💖
I would recommend this to a friend!
Written by a customer while visiting lenovo.com
Posted by: Jeffs Review
from Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] I can't give more than 2* due to the poor battery life. I have been a loyal Lenovo user for over 10 years and the battery life on this X1 Carbon will likely lead me to return the unit.
No, I would not recommend this to a friend.
Response from lenovo.comBy Poornima_Lenovo, Customer Service, October 21, 2024
Thank you for taking time to provide feedback on your experience with our Lenovo product. We apologize for the inconvenience caused. Battery life (and recharge times) will vary based on many factors, including system settings and usage. Please try utilizing the following link to assist in increasing your battery life:
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
https://support.lenovo.com/us/en/solutions/ht069687 (Easy Ways to extend Battery Life)
If the issue persists, we request you to please contact our technical team who should be able to fix your issue as early as possible,
https://support.lenovo.com/us/en/
Please let us know if this helps!
Your Respectfully,
Poornima_Lenovo
Written by a customer while visiting lenovo.com