Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Customer Rating
4
Great Protection
on February 16, 2022
Posted by: Kristina L
I have used an Otterbox case since I got my first phone in 2013 and have never looked back. My most recent purchase was a case for my iPhone 12 in 2021 when I upgraded from my iPhone X where I also had an Otterbox case. This specific case is one that I enjoy because it is not as bulky, and it can fit in my pocket nicely. Even though the case is not as big, it is still protective and holds great on my phone. Something else I enjoy about the case is that no matter the design of the case, it does not affect how protective the case is. The same level of protection is shown throughout the designs and with so many options, there is something for everyone. I drop my phone a lot and it sometimes will fall off my bed, but no matter how many times it falls, there is never a scratch or crack on my phone and case. I have had the case since I bought the phone and over time the sides started to turn black, but I do not mind it because of how protective the case has been. I recently had to replace the original case that I bought because the bottom rubber started to come off, but I went online and was able to replace it and only pay the cost of shipping. I love that the cases have a warranty on them because not everything is going to last forever even a phone case. I would recommend the product because of the wide variety of options that they have. Even though the price is a lot for a phone case, the price shows in the final product. The case is protected and when I had a different branded case and dropped my phone once, it shattered the back screen, and ever since then, I have not taken off my otterbox case. I would recommend any Otterbox case to anyone who is looking for a new case that is protective and not too heavy where it feels like you are caring a brink in your pocket.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
It works, but that’s it
on February 14, 2022
Posted by: Underwhelmed
It works, but I’ve had this case all of 3 months and it’s yellow. I don’t smoke, don’t know anyone who smokes but it’s yellow and gross. The only reason I gave it 3 starts, it does what it’s supposed to do which is protect your phone but that’s about it. Makes you look like you smoke 3 packs a day!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, February 15, 2022
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Great case
on February 5, 2022
Posted by: Jessie
I love the case and it protect my iPhone better than any case I’ve ever had, but the sides turned black and it looks gross.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Turning colors and cracking
on January 21, 2022
Posted by: SK821
Just got this case less than six months ago. While I do love the case the rubber sides have turned yellow and the bottom is cracked on both sides. It has definitely protected my phone though. If you don’t care about it turning colors it’s a good case.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, January 24, 2022
We're sorry to hear of the aesthetic and structural struggles your 6-month-old Symmetry Series case has been hit with. Fortunately, we've got an awesome warranty that will help make sure protection and performance are at their peak going forward with a brand-new replacement!
https://www.otterbox.com/en-us/warranty-claim
Cheers,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Great protection, disappointed with rubber
on January 13, 2022
Posted by: awyatt05
I have been using this case for almost a year now. I love the glitter in the case that allows my phone color to show through without the noticeable fingerprints and scratches a clear case can get after extended use. My only complaint is the rubber portion yellowing. The case has protected my phone from countless drops, but I do feel the need to replace it now that it has discoloration. I would give it 5 stars otherwise.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , January 14, 2022
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We greatly appreciate your feedback about the discoloration of your case, and we'll be sure to get it passed up the ladder to our design team. In the meantime, we have a great warranty, so feel free to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you helped out!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Great
on January 4, 2022
Posted by: Anonymous
I think it is great because it I clear so I can see the blue on my phone. The only downside is the area around the camera is barely raised so it doesn’t have as much protection as the raised area around the touchscreen. And the wireless charging is a little finicky. It other than that it is great!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
I’m only ever buying otterbox from now on
on December 27, 2021
Posted by: Meghan
I got a brand new iPhone about 5 months ago after completely cracking my last phone. I knew I needed much better protection so I decided to invest in an otterbox case and tempered glass screen protector. I had been very happy with it. I don’t write reviews but I think after what happened today, otterbox deserves it. I was hiking in Austria and fumbled my phone taking a picture and dropped it off a cliff. When I finally managed to get to it, I was shocked that my phone was COMPLETELY. Unharmed. Only a few scratches on the case that you can’t even notice in most lighting. Not a crack on the screen protector either. Thanks otterbox for completely saving my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
The rubber gets gross looking
on December 4, 2021
Posted by: SBBEE
I bought this case a few months ago and the rubber section is already pretty gross looking.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 6, 2021
Gross-looking is most definitely not what we're going for with the Symmetry Series Clear Case, and we're very sorry that your current unit has taken such a shine to the grime. We're confident that a brand-new warranty replacement will be able to clear things up and keep your iPhone looking great for the long haul, so feel free to ping our friendly Otters via the link below or at 1-855-688-7269 and we'll be glad to help get one in the works!
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com