Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Posted by: An Unhappy Otter
Verified Purchase:Yes
Description wasn’t closed to what I thought I bought. Advertised as a MagSafe IPhone 12 Pro and it definitely didn’t function as a MagSafe case. Overpaid and it took way too long to arrive.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 22, 2022
Our apologies for the confusion prior to purchase. Although the Symmetry Series Clear Case for iPhone 12 and iPhone 12 Pro has been tested and confirmed compatible with Qi wireless technology (including on the MagSafe charger), it wasn't specifically engineered to allow a fully magnetic seal to occur between the inner components of the device and any MagSafe accessory.
That said, we do make several cases that fully support Apple's MagSafe technology, and we'll be happy to help set up a return of the one you currently have so you can land on something else you'd be happier with. Just give us a call at 1-855-688-7269 and we'll get right on the case!
Kindly,
OtterBox Customer Service Team
That said, we do make several cases that fully support Apple's MagSafe technology, and we'll be happy to help set up a return of the one you currently have so you can land on something else you'd be happier with. Just give us a call at 1-855-688-7269 and we'll get right on the case!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Love the case but sides turn brown
on March 11, 2022
Posted by: Birkbee
Love Otterbox but the sides of this clear case turned brown within 3 months. Great customer service though, just ordered a free replacement in a new colour.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
3
Great until it turns brown
on March 10, 2022
Posted by: Craig
Otter box is a great product overall. This is the first time with there clear case. This is the result.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 11, 2022
We can certainly appreciate how this unsightly turn of events would give you cause for a bit of disappointment, and we're very sorry to see (literally) that your current Symmetry Series Clear Case is suffering from such cosmetic complications.
The good news is that it won't be a problem for our handy Otters to help clear things up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp for the long haul! Feel free to set things in motion using the link below, or give us a call at 1-855-688-7269 and we'll be glad to help with that.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
The good news is that it won't be a problem for our handy Otters to help clear things up with a brand-new warranty replacement that is sure to keep your iPhone looking sharp for the long haul! Feel free to set things in motion using the link below, or give us a call at 1-855-688-7269 and we'll be glad to help with that.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Most reliable case ever
on March 6, 2022
Posted by: Anonymous
After leaving my phone in the clear symmetry case on top of the car and driving off without realizing in Bryce Canyon National Park, I was so worried that when I went back for it I would find it completely shattered. Instead, I was overjoyed when I picked it up still in it’s Otterbox without a scratch! The Otterbox case absorbed all of the impact and perfectly protected my phone! Otterbox really is the most reliable case ever; I will never trust my phone in anything else. Plus the look is beautiful!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KWInTheRockies
Verified Purchase:Yes
Solid quality, perfect simplicity, with just a little sparkly fun.
Written by a customer while visiting otterbox.com
Posted by: Susan
Verified Purchase:Yes
This clear cover is great. It fits well and was not difficult for me to snap on. I have had to take it off and it fits snug, but it is still easy to get off. The best part for me is the ease of pushing the side buttons. I had another Otterbox symmetry that was difficult to use the side buttons. This allows the buttons to be used without having to push several times. This case is sturdy and very well made. I have not had any yellowing of the cover. I only buy Otterbox because of their quality and durability. The symmetry series allows my phone to fit nicely into a pocket or purse without being bulky. It protects my phone very well. I have dropped my phone on concrete and tile floors and it is safe.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Boom Roasted
Verified Purchase:Yes
This case is great. My phone has not cracked while I have had this case on.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com