Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Customer Rating
5
Very durable case, slim, not too bulky great fit.
on February 22, 2023
Posted by: DRDutch
Verified Purchase:Yes
Case has been very dependable with my iphone. I like that it is lite and not too bulky.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Had to replace it twice
on February 22, 2023
Posted by: Samantha
This otter box case is beautiful, super sparkly and fun! But if you’re looking for a case that stays together and works well, don’t get it. I’m on my replacement and the case is separating again, like the first one, the frame to the back to the case
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 27, 2023
We're pumped to hear that you're loving the sparkle and fun of our Symmetry Series case in Stardust, but we're sorry to hear that you're having some issues. We appreciate your feedback on this, and we will be sure to pass this along to the correct teams for you.
In the meantime, we would be happy to get you all set up with a replacement case! Just give us a ring at 1-855-688-7269 and we would love to help.
Best,
OtterBox Customer Service
In the meantime, we would be happy to get you all set up with a replacement case! Just give us a ring at 1-855-688-7269 and we would love to help.
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Neil
Verified Purchase:Yes
Looks great! These cases are invincible! My second one on the same phone. Just wanted to change it up! Phone still looks brand new when I take off the case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Betty
Verified Purchase:Yes
This is so strong but soft to the same time I like
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: HSWA
Verified Purchase:Yes
It protects the phone well and is a very slim and nice looking case. It cracked after two-years of use, but was very simple to issue the warrenty replacement. I like the case in general. The only thing to complain is the case yellowed a little bit over time.
Written by a customer while visiting otterbox.com
Posted by: C grandpre
Verified Purchase:Yes
I received my new otter box and shockingly my back of my phone cracked when it dropped. I have dropped my old hind hundreds of times and this is the first time it cracked.
Response from otterbox.comBy OtterBox, Customer Service Support, February 16, 2023
We're very sorry to hear about your damaged device. Our Symmetry Series cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox case under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Written by a customer while visiting otterbox.com
Posted by: jace
Verified Purchase:Yes
Still turns very yellow, after I got this second one for that reason.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 16, 2023
Oh no! We apologize for any discouragement you've experienced with the Symmetry Series Clear case for your iPhone 12 or 12 Pro. There are actually a few factors that can potentially cause something like this, but our Otter engineers work hard to keep such cosmetic complications at bay. We also recommend the occasional case cleaning with warm water and mild soap to keep things looking sharp. If this doesn't fix things up, please feel free to give our CS team a buzz at 1-855-688-7269 with any questions or to look into your replacement options.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5
HEY! BUY THIS CASE! Hoping this title stands out!
on January 27, 2023
Posted by: Betsyclaire54
Verified Purchase:Yes
I love this cute phone case! It adds just enough bling to make it fun.
Written by a customer while visiting otterbox.com