Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Posted by: Choe
Verified Purchase:Yes
I have been buying clear otter box cases for every phone I ever owned. I’ve never broken a phone an drop it many times a day. The clear case allows the phones natural beauty to shine while ensuring it stays in perfect condition. These are the best. The cheap alternatives don’t have the toughness or lip to protect your screen as well. Thanks for an amazing product!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Pickles00
Verified Purchase:Yes
I bought the clear case to show off the nice new blue color of my iPhone, but the case was incredibly hard to put on! I had to watch a YouTube video to figure out how to put on the case without cracking my iPhone. And I have no clue how to take it off.. The case on the iPhone is good, it doesn't feel as protective as Otterbox's other cases, but I understand it is the symmetry version. Next time, I will not be buying this case, I will stick with my usual Defender Otterbox.
Response from otterbox.comBy OtterBox , Customer Service Team, November 9, 2020
Hi Pickles00,
We appreciate your feedback! We’re sorry that this Symmetry Series Clear Case was a bit stubborn during installation. Although a tight fit is required for optimal protection, it should not be a wrestling match to install and remove this case.
We have found that if you start with the top right corner (camera and power button corner) as you’re looking at the screen and work your way counter-clockwise around the perimeter, that installation and removal of this case will be easier.
If you have any OtterBox questions, please do not hesitate to reach out to our friendly Otters at the link below. We’re happy to help!
https://www.otterbox.com/en-us/contact-us
Kindly,
OtterBox Customer Service Team
We appreciate your feedback! We’re sorry that this Symmetry Series Clear Case was a bit stubborn during installation. Although a tight fit is required for optimal protection, it should not be a wrestling match to install and remove this case.
We have found that if you start with the top right corner (camera and power button corner) as you’re looking at the screen and work your way counter-clockwise around the perimeter, that installation and removal of this case will be easier.
If you have any OtterBox questions, please do not hesitate to reach out to our friendly Otters at the link below. We’re happy to help!
https://www.otterbox.com/en-us/contact-us
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Wildbill40
Verified Purchase:Yes
Fits perfectly and provides excellent protection from drops.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ichbins
Verified Purchase:Yes
Love the otter box cases, great quality and protects your phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JaimeRM
Verified Purchase:Yes
Awful cover for the price. Can I have my money back?
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 5, 2020
Hi, Jamie!
We're sorry to hear about your disappointment with your Symmetry Series case! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. Having said that, we'd love to hear more specific details about your experience, so we can pass your thoughts up the ladder to our design team. Please reach out to our Customer Service Team through the link below, and share your thoughts! If we can't find a solution for you, we'd be happy to get a return started.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! Keep in mind, that price is reflective of not only the hundreds of hours of design testing to ensure your case will protect your phone against the abuses of daily life, but also our world-class warranty that covers your OtterBox. Having said that, we'd love to hear more specific details about your experience, so we can pass your thoughts up the ladder to our design team. Please reach out to our Customer Service Team through the link below, and share your thoughts! If we can't find a solution for you, we'd be happy to get a return started.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com