Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Posted by: Nonnie48
Verified Purchase:Yes
Not giving it a five star because I have not had it long enough.
Pleased with shipping. Have dropped phone, protected it. My 5 year old granddaughter loves it. She said it was the best one yet.
Pleased with shipping. Have dropped phone, protected it. My 5 year old granddaughter loves it. She said it was the best one yet.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Office
Verified Purchase:Yes
I bought this case for my iPhone 12 Pro and it didn't fit. I had to return it :(
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 19, 2021
Hi there!
We're sorry to hear about your frustration with your Symmetry Series case, and we're sad to hear that you ended up returning it! If you ever decide to give that case another try in the future, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move clockwise, and you should have an easier time installing the other three corners! If you have any issues with an OtterBox product in the future, please don't hesitate to reach out to our helpful Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Symmetry Series case, and we're sad to hear that you ended up returning it! If you ever decide to give that case another try in the future, we have a helpful tip for easier installation of that OtterBox. We recommend installing the case on the right corner first. Once your camera and power buttons are in the case, move clockwise, and you should have an easier time installing the other three corners! If you have any issues with an OtterBox product in the future, please don't hesitate to reach out to our helpful Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Scratches too easily
on February 16, 2021
Posted by: Katrina91
This case is beautiful on my green iPhone. I bought it because I wanted to see the color of my phone. Within two days the phone case was so scratched. I take very good care of my phone and I’m not rough with it so I was shocked. The scratches have ruined the texture. Not sure what they can do different to make it more scratch proof but it’s definitely an issue. I’d take a picture of it if it wasn’t so ridiculously difficult to take off and put back on.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 17, 2021
Hi, Katrina!
We're sorry to hear about the scratches with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about the scratches with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bob576tim
Verified Purchase:Yes
Bought a iPhone 12 case that was bent because it was handled bad in shipping
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 16, 2021
Hey, Bob!
We're sorry to hear that your Symmetry Series case was damaged in shipping! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your Symmetry Series case was damaged in shipping! The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement OtterBox. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: BillieN
Verified Purchase:Yes
I got a regular clear case first, but my hubby got the stardust. I liked his so I ordered one for my phone. The best part is that it is tough protection and great looking, too!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Court28
Verified Purchase:Yes
I’ve had this for a couple of weeks now and absolutely love it!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Cap56
Verified Purchase:Yes
I bought this for Christmas, and am very happy with its functionality and good looks!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Good protection, but lost functionality of off but
on February 1, 2021
Posted by: Proffie
Verified Purchase:Yes
The case protects but you can’t double or single click on the side to activate Apple Pay with case on. Also arrived with a small scratch on back and although the envelope was sealed and hadn’t been opened, the package inside was open, looked to me like I was sent a case that had been returned. frankly I’d return this one, especially bc it adds to the weight of the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 2, 2021
Hi there!
We're sorry to hear that your Symmetry Series case is giving you some issues with the buttons on your phone! It's certainly odd to hear that the packaging looked like it had already been opened. We'll be sure to get your feedback passed up the ladder. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, or file a warranty claim here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear that your Symmetry Series case is giving you some issues with the buttons on your phone! It's certainly odd to hear that the packaging looked like it had already been opened. We'll be sure to get your feedback passed up the ladder. In the meantime, we have a great warranty, so we'd be more than happy to get you taken care of with a replacement case. Give us a call at 1-855-688-7269, or file a warranty claim here: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com