Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Posted by: Amelia
Verified Purchase:Yes
This case is super cute and it protects my phone and it’s not bulky like other cases.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Fred
Verified Purchase:Yes
If you’re looking for quality, and want to protect your phone than it’s an easy choice!
I have always used this product and I highly recommend it.
I have always used this product and I highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Good case with problems
on February 26, 2021
Posted by: Majd
Bought this and it just came in, and when I tried to put it on, I had to use so much force that I felt my phone would snap. It didn’t (thankfully) and I enjoy that it’s hard to get off because it’s good protection. Where I have a problem is that the whole clear part of my back is full of scratches and the camera bump isn’t big enough (camera bumps not big enough). It’s a good case but with many problems, probably will buy a different case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 1, 2021
Hi there!
We're sorry to hear about the scratches with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about the scratches with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Does the job, but it yellows fast
on February 26, 2021
Posted by: Skulligan
This case has saved my new phone at least 3 or 4 times. It looks really slick when you first put it on, and offers great protection. However, mine started to turn yellow after a month, and now it’s really yellow. Also the back is a scratch-magnet, and particles can easily get up inside the case, so I have to clean my phone and case once a week or so.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , March 1, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the discoloration, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the discoloration, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: KAS7
Verified Purchase:Yes
I got the clear version with gold floral design and it’s perfect. I love knowing my phone is protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Tarje
Verified Purchase:Yes
This is my first otter box and I’m not disappointed!!! Love it!!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
The perfect case doesn’t exi.....
on February 21, 2021
Posted by: Mark B
Best case I’ve found for the iPhone 12 Pro. Slim yet protective. With the new, flat sides of the latest iPhones I’m finding most cases have a super obnoxious lip to them; whereas this one has just enough lip to protect the screen but will not wear off the tip of your thumb. The moonwalker graphic color looks great on the white iPhone. Very pleased with the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Great look and secure but doesn't wear well
on February 19, 2021
Posted by: Tiffany
Ive had this case about a month and within weeks I started seeing scratches on the back of the case. The side of the case has also started peeling. Very happy though with the sparkle look and security, I have dropped it a few times with no damage to the phone.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , February 22, 2021
Hi, Tiffany!
We're glad to hear that your phone has been protected by your Symmetry Series case, but we're sorry to hear that your case is a bit worn down. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
We're glad to hear that your phone has been protected by your Symmetry Series case, but we're sorry to hear that your case is a bit worn down. The good news is, we have a great warranty, so we're more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269 or through the link below.
Contact us: https://www.otterbox.com/en-us/contact-us
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com