Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Customer Rating
3
Button problems
on April 13, 2021
Posted by: Sad in Georgia
I am very disappointed with this case. The power button does not work properly. I have to press it as if my life depended on it to power off. And double clicking to download an app requires several attempts. I’ve been using this case for six months and I thought it would get better but so far it hasn’t. Sorry Otterbox. I like your cases and have no doubt they offer great protection but this one just isn’t right. My husband has an IPhone 11 Pro and his works like it’s supposed to.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 16, 2021
Hi there!
We're sorry to hear that you're having troubles with one of the buttons on your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having troubles with one of the buttons on your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Turns yellow
on April 12, 2021
Posted by: ViAn
Looked great first. Fits well and protects the phone. I’ve dropped it a few times and my phone is safe. Only issue is that the silicone edge turns yellow after about a month. Looks really bad and nasty at that point.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 14, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the discoloration with your case, and we'll let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We appreciate your feedback about the discoloration with your case, and we'll let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: SherrellSP
Verified Purchase:Yes
I always buy otterbox cases & screen protectors for my iphone. I love how lightweight & cute they are yet they still protect my phone like a heavy duty case. I love that it’s clear so I can still see my pretty green phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kelz123
Verified Purchase:Yes
Looks exactly as pictured! The back of case is very smooth, but the sides have slightly more grip. I haven’t dropped my phone yet so I can’t speak on durability, but if it’s anything like my other Otterbox cases I should be good.
Written by a customer while visiting otterbox.com
Posted by: Kristen
Verified Purchase:Yes
How am I supposed to rate a product that HASNT EVEN SHIPPED TO ME YET? It’s been 21 days and it’s still being “processed”. Otterbox, please get your logistics together before you send an email asking for a review.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 30, 2021
Hi, Kristen!
We're sorry to hear about your frustration with your recent order. It's odd to hear that you haven't received your order yet. Please feel free to give us a call at 1-855-688-7269, and we'd be more than happy to look into this for you.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your recent order. It's odd to hear that you haven't received your order yet. Please feel free to give us a call at 1-855-688-7269, and we'd be more than happy to look into this for you.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Payamap
Verified Purchase:Yes
I had a expectation that the case I’m buying has same quality and same style as the one I had before but I was wrong
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 30, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! We'd love to hear some specific feedback about the issues you're experiencing, so we can pass your thoughts up the ladder to our design team. Feel free to call us at 1-855-688-7269, and you can share your thoughts.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! We'd love to hear some specific feedback about the issues you're experiencing, so we can pass your thoughts up the ladder to our design team. Feel free to call us at 1-855-688-7269, and you can share your thoughts.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: teresanok
Verified Purchase:Yes
I am so happy that I purchased the Otter Box for my new iPhone! I like knowing that the Otter Box will help protect my phone from damage. It also doesn't hurt that it's sparkly ;)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Miselaineous
Verified Purchase:Yes
I bought a new box to cover my new phone. I had one On my previous phone and knew the quality.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com