Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Customer Rating
2
Not Charging
on May 8, 2021
Posted by: Klammer
I bought this yesterday and doesn’t work properly when using the built in wireless charger in my car. I constantly get messages saying phone is misaligned
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 12, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series case! While that case is designed with Qi charging in mind, we've found that some chargers tend to work better with our cases than others, so a different charging pad may give you better luck. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series case! While that case is designed with Qi charging in mind, we've found that some chargers tend to work better with our cases than others, so a different charging pad may give you better luck. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Pamy
Verified Purchase:Yes
I am very happy with my new phone case. Best case I ever bought
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: drdo1
Verified Purchase:Yes
I bought due to the Otterbox reputation, but also because it was a clear case to show the red iPhone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Clear case is not good
on May 3, 2021
Posted by: Pooh
We bought 2 clear cases for our IPhone 12 phones. We have had them about 2 weeks. The backs are all scraped up. My they make the back of the phone look horrible. We got the clear to showcase the color of our phone. Now the color doesn’t matter because all you see are the scratches. Very disappointed in this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 5, 2021
Hi there!
We're sorry to hear about the scratches with your Symmetry Series cases! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with replacement cases. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about the scratches with your Symmetry Series cases! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with replacement cases. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Exactly what I was looking for
on April 30, 2021
Posted by: Nati
All the negative reviews here that mention scratches must be referring to clear pattern case. I can imagine it scratches very easily. I bough stardust pattern and it is just beautiful. I have it for a month, and haven’t noticed a single scratch so far, probably because of all that glitter.
It was difficult to put it on though, but not extraordinary. And I haven’t dropped it yet so cannot comment on how durable it is.
It was difficult to put it on though, but not extraordinary. And I haven’t dropped it yet so cannot comment on how durable it is.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: PandaDesi
Verified Purchase:Yes
I have been buying otter box since my first phone cracked. Never in 10 years has my phone broke. I used to buy the defender but now I buy the symmetry for looks and sliminess and still have 100 confidence.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Fortunato
Verified Purchase:Yes
I bougth this a few weeks ago and find that it's the best phone cover I ever owend, in the few weeks that I've hade it my phone must've fallen at least six times and it just bounces on the floor with out anything happening to the phone.
Thank you OTTER BOX
Thank you OTTER BOX
Written by a customer while visiting otterbox.com
Posted by: swenks
Verified Purchase:Yes
I bought this case two weeks ago, and there is already a scratch/crack in the back of it. It is a very durable case, but maybe the plastic in the back is too flimsy. I love that it is clear and protects the corners of my phone though!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com