Customer reviews from otterbox.com
OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Average customer rating
4
(213 Reviews)
Rating breakdown 213 reviews
5 Stars
124
4 Stars
27
3 Stars
23
2 Stars
20
1 Star
19
74%of customers recommend this product.
(
148 out of
199)
Customer Reviews for OtterBox - Symmetry Series Case for iPhone 12 / 12 Pro - Black Mythosaur
Customer Rating
2
Not worth the money
on May 18, 2021
Posted by: lcforever
I bought this back in December and the case only looked good for the first month. After about a month it began to yellow despite cleaning it every few days, and had visible scratches all over. I’m not rough with my phone whatsoever and I haven’t dropped it once. It says it comes with a lifetime warranty but who wants an ugly case for that long ☹️
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 20, 2021
Hi there!
We're sorry to hear about the scratches and discoloration with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the scratches and discoloration with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
Saved my 3 month old iPhone 12 Pro
on May 17, 2021
Posted by: Bearman
Bought this case cause of the feel and design. I didn’t expect my 3 month old phone to be taking a ride on the roof of my car. After 10 miles the phone wanted off the roof and bounced down the highway, coming to a sliding stop in a ditch of gravel. After finding the phone and thinking the worst, to my amazement, this case did it’s job over and above. Not one scratch on the front or lenses of the camera. Thank you Otterbox for making an outstanding product.
Oh and to top it off, the customer service was top notch and they are sending out a new case for me.
Thank you for standing behind and in front of your product.
Oh and to top it off, the customer service was top notch and they are sending out a new case for me.
Thank you for standing behind and in front of your product.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KekeW
Verified Purchase:Yes
I love my clear gilttery otterbox case for my purple iphone 12! It shows the purple very well!!! I get complements all the time on my case. Great purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MotherBunny
Verified Purchase:Yes
I bought this clear glitter case to show the color of my new purple iPhone 12. It looks so nice on my phone and shows the purple so well. I hate having a beautiful phone then having to cover it up with a case. I’m so glad that OtterBox has these nice clear cases that show the color of my phone. I have gotten a lot of compliments on my phone and this case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: AuntSteph
Verified Purchase:Yes
I have gotten different OtterBox brand phone cases for the past several years. As someone who drops their phone frequently, these protect my phone and I never worry about it. I won't even take my new phone out unless I have the case to put it in!! It's very feminine, yet sturdy. I love it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Another fantastic otter box case!
on May 9, 2021
Posted by: Midnight Screamworks
I upgraded from the iPhone 11pro to iPhone 12 Pro and went from otter box symmetry green edges with speckles and a clear back,to this glittery beauty and I could not be happier,I know I’ll love this case as much as my previous one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kathleen
Verified Purchase:Yes
I always buy an Otter Box case for my phone. I recently got a new phone and the first thing I bought for my phone was the case. It has saved my phone from many drops to the floor. No damage to phone. I got the clear so you can also see the phone color. These cases are the best. My old otter box from my old phone is still in perfect condition. If you want to protect your phone Otter Box is the only case you need.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: mojo
Verified Purchase:Yes
I bought this case so that my new blue iPhone would show its color through the case. I have only had the case for a short time, and it already has scratches. I have been careful with it, but still, it has accumulated scratches. Now, I wish I had just bought a case that has a tougher material. I had an Otterbox case on my old phone that lasted all six years of that phone's life and had no scratches whatsoever.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 12, 2021
Hi there!
We're sorry to hear about the scratches with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about the scratches with your Symmetry Series case! We appreciate your feedback, and we'll be sure to let our engineers know about your experience. In the meantime, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Please don't hesitate to reach out to our helpful team of Customer Service Otters at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com