Customer reviews from us.roborock.com
Roborock - F25 RT Cordless Wet Dry Vacuum Cleaner - White
Average customer rating
4.9
(49 Reviews)
Rating breakdown 49 reviews
5 Stars
45
4 Stars
3
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
40 out of
40)
Customer Reviews for Roborock - F25 RT Cordless Wet Dry Vacuum Cleaner - White
Customer Rating
1
Stopped Working after 2 Months
on January 5, 2026
Posted by: NA
Worked well but stopped working after two months. Looks like one of the charging contacts on the base shorted. I’m in the process of finding a box to be able to send back for repair but what a pain after two months of only weekly use.
Response from us.roborock.comBy Roborock customer service, Roborock customer service, January 6, 2026
We're sorry to hear about the charging contact issue and the inconvenience with the repair process after such short use. This is certainly not the experience we want for you.
We take product reliability seriously and are here to help resolve this promptly. To assist you efficiently, please check your message inbox—our support team has just sent you a private message with specific instructions and assistance for the repair process.
Thank you for your feedback, and we appreciate the opportunity to make this right for you.
We take product reliability seriously and are here to help resolve this promptly. To assist you efficiently, please check your message inbox—our support team has just sent you a private message with specific instructions and assistance for the repair process.
Thank you for your feedback, and we appreciate the opportunity to make this right for you.
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