Customer reviews from brother-usa.com
Brother - Computerized Embroidery Machine
Average customer rating
4.3
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
19
4 Stars
6
3 Stars
5
2 Stars
1
1 Star
1
100%of customers recommend this product.
(
18 out of
18)
Customer Reviews for Brother - Computerized Embroidery Machine
Customer Rating
1
Worst embroidery machine
on April 20, 2026
Posted by: Madmack
from Boca Raton, FL
This is the worst crafting item I have ever worked with. I have complete Ted one project and thrown away so many others. Don’t waste your money.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 23, 2026
We are sorry to hear you are experiencing this issue with your Brother PE545 Embroidery Machine. We'd like the opportunity to assist. Please contact us directly at:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great beginner friendly machine.
on April 14, 2026
Posted by: Bob T
from Boyertown, PA
Nice machine. Easy to use. The videos on tge use were just what i needed. I would
recommend it to any beginner.
recommend it to any beginner.
Written by a customer while visiting brother-usa.com
Customer Rating
3
PE545 Embroidery Machine
on April 1, 2026
Posted by: Misty P
from TX
I found the PE545 difficult to use. One it seems that there is only one size that you can use on the machine and that is the 4x4. I had issues getting it to connect to my network until I sent a message to the online chat person. She was great and was able to get me to the point I was connected and able to transfer my image through Artspira. The program PE - Design 11 is complicated I still have yet to get a good image or create a design to be able to transfer. The Brother Design Database Templet isn't really any help. I'm not sure why you wouldn't get the full access of these programs if you purchased a machine. You would think that it would come free with the product. Maybe it's just me but I've not had much luck with the PE545. I have several Brother Machines, and this one is the only one that I seem to not be able to figure out.
Written by a customer while visiting brother-usa.com
Customer Rating
2
I can't get my designs back
on March 25, 2026
Posted by: OnlyElevateMore clothing
from Lithonia Ga
I had to become a member to create my own designs to store in the app. So I after designing the images I wanted to keep. And working on other projects I let the embroidery machine sit for a week and a half. Now I'm completely locked out my account having to create a new account just to loose my designs all because I discontinued the monthly subscription...
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 2, 2026
I'm sorry to hear you lost your Artspira designs and is unable to log into your account. We'd like to help. Please contact Brother Customer Service using the link below:
https://www.brother-usa.com/support
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Pe545
on May 30, 2025
Posted by: Lynda E
from Pittsburgh
My first embroidery machine. Fairly easy to get going. Auto threader can be finicky. Had to play with tension a bit to get it right.
Wish I had boought the larger hoop machine. Pretty limited with 4x4 hoop.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Great machine but not ok for design subsciptions
on March 4, 2025
Posted by: Helene MP
from MA
The machine is great but I am tired to pay subscriptions everywhere now... if more designs were available I would be more happy with it!
Response from brother-usa.comBy Brother Customer Service, March 5, 2025
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/PE545
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/PE545
Written by a customer while visiting brother-usa.com
Customer Rating
4
Hoop size
on January 31, 2025
Posted by: Dawn
from Ohio
Wishing I would have done more research on machine to know that I could have went with a bigger hoop.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great for beginners - already own a sewing machine
on December 16, 2024
Posted by: Embroiderie wanabe newbie
Great device for beginners - I already had a sewing machine, so I didn't want a combo. I had to learn a bit about the device and am a very nominal sewer. I am amazed at how well it threads a needle and when it stops if your bobbin runs out it picks right back up where it left off. The artspira software and design paperwork that comes in the package is absolutely no help - not worth the $$. I am a cricut user and this is nowhere near that software. Follow the manual and look for youtubes, qr code if you get in trouble. There is a brother app you can use to work with loading items to your machine wirelessly. I love how it loads and am still learning but it is fantastic so far. I was able to go to etsy and get some designs / fonts to make some projects. I am a bit confused as to why it shuts down every time I try to attach the hoop, but I will figure it out.
Written by a customer while visiting brother-usa.com