Customer reviews from crock-pot.com
Crockpot - Programmable 7-Quart Cook & Carry Slow Cooker with Sous Vide - Stainless Steel
Average customer rating
4.7
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
80
4 Stars
14
3 Stars
3
2 Stars
1
1 Star
1
97%of customers recommend this product.
(
83 out of
86)
Customer Reviews for Crockpot - Programmable 7-Quart Cook & Carry Slow Cooker with Sous Vide - Stainless Steel
Customer Rating
5
Great features
on February 6, 2024
Posted by: Lindanoorali
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
I bought this and I love it and wouldn't trade it!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
4
on August 29, 2024
Posted by: Sandra1954
I bought one of these two months ago and it broke and wouldn’t heat up so I just had to buy another one if this one breaks I’ll be sending this one back
Written by a customer while visiting crock-pot.com
Customer Rating
1
Unsafe & Unreliable Temp Settings: Hot/Hotter/Char
on February 22, 2025
Posted by: VirtualMirage
from Maryland
Gender:Male
Frequency of use:Monthly
Length of ownership:1 month
Purchased this back in November 2023 to replace an older 6qt Crockpot that served us well for many years.
After several uses, I can honestly say that I do not trust the safety of it nor trust it wouldn't ruin my food without constant supervision, which ruins one of the main purposes of a slow cooker. This Crockpot doesn't know the meaning of "low heat". The warm setting simmers, the low setting boils then burns your food, and the high setting is a guaranteed to char whatever is touching the surface. It especially does not do well with meals that don't completely fill it up, and even then the higher than desired temps it cooks at (no matter the setting) put your food at risk of being cooked too fast and burning it. My old 6qt Crockpot worked great whether it was partially filled or full (it also had settings to choose if you were cooking at 2, 4, 6 quarts).
The only good things this Crockpot has going for it is it being a stoneware insert, lockable lid, and an ability to program cook times. But all of that goes out the window if it can't safely and reliably cook your food without burning it or putting your house at risk. There have been several other reviews out there with similar experiences and concerns. I would avoid this model at all costs!
No, I would not recommend this to a friend.
Response from crock-pot.comBy Customer Care, February 25, 2025
Hi,
Thank you for reaching out to Crock-Pot. We’re truly sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be. To assist you, we recommend submitting a warranty claim through our online form, which you can access here: https://bit.ly/CrockPotW.
If you have any additional questions or need further support, please don’t hesitate to contact us here on Messenger, call us at 1-800-323-9519, or visit https://bit.ly/CP-cu. Our team is available Monday through Friday, 9am to 5pm Eastern Time, and we’re committed to ensuring your satisfaction.
Thank you for giving us the opportunity to assist you. Have a great day!
—Crock-Pot Customer Care
Thank you for reaching out to Crock-Pot. We’re truly sorry to hear about the difficulties you’ve experienced and understand how frustrating this must be. To assist you, we recommend submitting a warranty claim through our online form, which you can access here: https://bit.ly/CrockPotW.
If you have any additional questions or need further support, please don’t hesitate to contact us here on Messenger, call us at 1-800-323-9519, or visit https://bit.ly/CP-cu. Our team is available Monday through Friday, 9am to 5pm Eastern Time, and we’re committed to ensuring your satisfaction.
Thank you for giving us the opportunity to assist you. Have a great day!
—Crock-Pot Customer Care
Written by a customer while visiting crock-pot.com