Customer reviews from otterbox.com
OtterBox - Otter Box Defender Pro Drop with 4X Tested Multi & Layer Defense Case For Samsung Galaxy S23+ - Black
Average customer rating
4.6
(99 Reviews)
Rating breakdown 99 reviews
5 Stars
75
4 Stars
15
3 Stars
4
2 Stars
2
1 Star
3
91%of customers recommend this product.
(
62 out of
68)
Customer Reviews for OtterBox - Otter Box Defender Pro Drop with 4X Tested Multi & Layer Defense Case For Samsung Galaxy S23+ - Black
Posted by: Jojo
Verified Purchase:Yes
Dropped phone the day after i put the Otterbox on, screen shattered
Response from otterbox.comBy OtterBox, Customer Service Support, June 16, 2023
We're very sorry to learn about your unfortunate experience with the Defender Series Pro case for your Galaxy S23+. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. If you're looking for that next level of protection, we'd recommend pairing this case with one of our trusted screen protectors.
We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Warm Regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Will Otterbox make a Samsung case like the iPhone?
on March 15, 2023
Posted by: Noipho
Verified Purchase:Yes
Nothing exciting. Same as usual. Very limited colors. Hopefully it will protect sufficiently. The s23 is shaped similarly to the iPhone, so why can't they make a case the same?
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, March 16, 2023
Hi! We're sad to hear that you're not finding a color that you're loving with our current case options. We would love to hear what suggestions you may have. Just give us a quick call at 1-855-688-7269 and we would be happy to help!
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Drew7096
Verified Purchase:Yes
Wish it came with a built in screen protector like they used to.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, March 6, 2023
Hey there! Thanks so much for taking the time to share your thoughts on the Defender Series Pro case for your Galaxy S23+ with us. Our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our engineers redesigned our Defender Series in order to provide the same drop protection even without the built-in screen protector. If you're looking for 360 degree protection, we'd recommend pairing this case with our Alpha Flex screen protector. Feel free to give our Otters a buzz at 1-855-688-7269 with any questions or concerns.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Greg J
Verified Purchase:Yes
This is a replacement for my old S21+ and in the last couple of years, I see the construction, design and quality of this product has changed very little but it doesn't need to as it will provide first-rate protection for my phone just as the old one did for my previous phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Terry
Verified Purchase:Yes
always use Otterbox for my cell phones, and never had a problem with one ever. they always fit great and are very comfotable to hold.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Q Dog
Verified Purchase:Yes
Best most durable case I've had. Always used them for my Galaxies!
Written by a customer while visiting otterbox.com
Posted by: Leslie38847
Verified Purchase:Yes
It's an ottorbox.. the best you can buy.. I wish they would do different colors and prints . Like hearts, camo, skulls instead of standard colors . I got a blue case this time. I normally get the standard black but as long as it keeps my phone in perfect condition it dont matter. .. I love ottor box
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Marms
Verified Purchase:Yes
I will always get an otterbox to protect my phone.
Written by a customer while visiting otterbox.com