Customer reviews from jbl.com
JBL - Live Pro 2 True Wireless Noise Cancelling Earbuds - Blue
Average customer rating
3.6
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
36
4 Stars
11
3 Stars
8
2 Stars
12
1 Star
12
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Live Pro 2 True Wireless Noise Cancelling Earbuds - Blue
Customer Rating
2
Ok hardware, horrible firware/software updates
on December 29, 2023
Posted by: Raichu
I've had these for almost a year and each software update makes the earbuds worse.
They have great potential but the software is horrible.
The most recent firmware update makes multipoint audio completely useless.
Both devices will connect but audio will only play from the device that connected first.
You will have to manually turn Bluetooth on that device off to recieve audio from the 2nd device.
Headphones randomly pause themselves while audio is playing.
None of the included ear tips fit correctly causing the earbuda to fall out of the ear constantly making anc useless.
Aftermarket ear tips would typically solves this but because of the oval shaped audio drivers most aftermarket eartips do not fit correctly.
Response from jbl.comBy Customer Support, January 2, 2024
We're here to help with your JBL Live Pro 2 TWS. We understand that it didn't meet your expectations. We recommend doing a factory reset to see if the issue remains. To do this, double-tap on the right earbud. Then, on the third tap, press and hold the button for more than 5 seconds (until the unit shuts off). This restores the earbuds to the factory defaults. Please note that the earbuds have to be paired with each other to perform the reset, so neither of the earbuds should be off or in the charging case. Remove or forget the earbuds from the list of paired Bluetooth devices to pair them again. If you need more help, please reach out to our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Favorite earbuds, but flawed.
on April 3, 2024
Posted by: Bob Oso Arms
from Tx
The battery lasts just about all day while being comfortable enough to listen to all day and the sound is crisp, clear and a joy listening to. These mostly run podcasts but it plays music quite well out the box, but the app's eq is as potent as the noise canceling.
I've been through 2 of these now and they both suffer from the similar problems of dropping out
and randomly loses connection. My first pair had one ear bud shake the driver to death and I'm getting the feeling this newest pair might do the same.
and randomly loses connection. My first pair had one ear bud shake the driver to death and I'm getting the feeling this newest pair might do the same.
They sound soo... good and satisfying that I still run them daily. Jbl really has something if they put some more money into the build quality this can be a serious rival to the ipods pro.
Written by a customer while visiting jbl.com
Customer Rating
1
Quiet noise
on April 10, 2024
Posted by: NewUnknown
from Ukraine
When playing sound and watching movies, you hear a quiet noise that is annoying!!!!.this is ANC, Ambient Aware, Talk Thru disabled. When watching videos or typing, the noise appears.
By Customer Support, April 12, 2024
We're here to help with your JBL Live Pro 2 TWS. Please try connecting the unit to a different device and see if the issue remains. We also recommend doing a factory reset. To do this, remove or forget the earbuds from the list of paired Bluetooth devices. Then, tap one of the earbuds twice and hold it for 5 seconds on the third tap. Put the earbuds back in the case to complete the reset. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
2
Good, but issues with connecting and disconnecting
on April 14, 2024
Posted by: JBL Earbuds User
I've had this product for about 2 years and recently, I've been getting some issues with connecting and disconnecting the earbuds. If my earbuds aren't connected, then they try to get connected to a different device. Other than that then they were fine with the noise canceling and the audio quality. That one problem ruined it for me.
By Customer Support, April 23, 2024
Thank you for reaching out. Normally, if your JBL Live Pro 2 is paired with another device it will connect to it automatically, you need to forget that pairing or turn off the Bluetooth on that other device to prevent it from connecting automatically. If you need more assistance, please contact us.
Written by a customer while visiting jbl.com
Customer Rating
5
Headphones
on July 17, 2024
Posted by: LSim
Two-3 months ago and I have put it aside. We'll, I don't intend to
Written by a customer while visiting jbl.com
Customer Rating
3
Troubleshooting needed
on August 3, 2024
Posted by: TerryM353
Had to download the JBL headphone app to make these headphones work properly. Took some trial and error to lift the left headphone in and out from the pocket to get the app to detect it. But now so far so good. Good sound cancellation effect. Works well but troubleshooting was required, didn’t work out of the box
Response from jbl.comBy Customer Support, August 5, 2024
Thanks for your feedback. Our JBL Live Pro 2 TWS includes a quick start guide to assist you in setting up and using your headphones. If you need assistance, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Easy to use, comfortable
on September 13, 2024
Posted by: reese222
I bought these about a month ago after really liking my first pair! My only complaint is that while they connect to my laptop, they are not recognized as a sound device. I keep having to "forget" the connection and reconnect in order to get them to work as an option for sound input or output. I have resolved to just use them with my phone, but it is a bummer as this worked well with my first pair. Otherwise, I think these are some of the best wireless headphones on the market!
Written by a customer while visiting jbl.com
Customer Rating
5
on January 27, 2025
Posted by: luisj48
Excellent product. I like and after search various.
Written by a customer while visiting jbl.com