Customer reviews from jbl.com
JBL - Quantum 810 - Wireless Over-Ear Performance Gaming Headset with Noise Cancelling - Black
Average customer rating
4
(42 Reviews)
Rating breakdown 42 reviews
5 Stars
26
4 Stars
6
3 Stars
0
2 Stars
3
1 Star
7
100%of customers recommend this product.
(
21 out of
21)
Customer Reviews for JBL - Quantum 810 - Wireless Over-Ear Performance Gaming Headset with Noise Cancelling - Black
Customer Rating
5
Perfect headphones for gaming, office, and classes
on September 15, 2022
Posted by: Happy_dad
from Palo Alto, CA
[This review was collected as part of a promotion.] These headphones do everything you might need them to do as a gamer, office worker, and a student.
First, as a gamer, they have two modes of virtual surround sound: DTS and QuantumSURROUND. I left it at JBL's mode, but DTS is also useful. You can adjust your head size in the app, and that supposedly makes the surround sound algorithm more accurate. Quantum 810s produce all frequencies faithfully, and the bass is strong. I advise to tone down the bass a bit in the equalizer, unless you love the shaking bass of various 3d shooters.
The wireless dongle installed easily and works flawlessly: I don't perceive any delay between the action in the game and the sound reaching my ears. It's very liberating not to be tied to the desktop. The wireless signal is rather strong, and I can still hear undistorted audio from the second floor (computer is on the first floor).
Next, as an office worker, these headphones connect to your phone's bluetooth and seamlessly merge the computer's sounds with your phone conversations. This is priceless: you don't have to keep switching between the headphones and whatever you use to talk on the phone. The top dial on the left earpiece allows you to tone down the computer sounds. Unfortunately, you can't control the volume of the phone sounds (both conversations and whatever media you're playing).
Lastly, as a student who wears these headphones while coding and writing papers/latex, these headphones are a blessing in that they feature active noise canceling and play all music very nicely. The ANC can be turned on and off using a small button on the very top of the left earpiece.
As mentioned in the gaming section, all frequencies are produced very well by these Quantum 810s, and ANC allows for better concentration and lower music volume, while you can still hear all the details in your music.
Lastly, battery life is very good. I charge them up every few days of 3-6 hours behind the computer. My RGB LED settings are minimal, and I estimate that with RGB turned all the way off you can get maybe 1.5 - 2 times the battery life. But who buys RGB LED - enabled headphones and doesn't use them, amirite?
Overall, great headphones that do everything I wanted them to do. There is nothing extraneous or redundant, and all the necessary features are there. Great product by JBL.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
2
Great product, poor craftsmanship
on January 6, 2023
Posted by: MarryMeri
I purchased this item I'd say 3 days ago, everything was great the audio is wonderful and everything id expect from a jbl product, but theres modes you can have your headphones in and one mode i like to have my headphones in is anc its a really great feature. Sadly, I cant enjoy this mode for apparently having all your hz's (31hz, 62hz, 125hz, etc...) maxed out it messes with the mode and bugs the right headphone causing it to make a terrible treble noise like a blown speaker. Now I go about my days without it on and so far not an issue but please get this fixed. Id like to be able to enjoy these headphones at the standards they're expected to be held. P.s. id like to mention i didnt have this issue when initially having everything maxed and anc on.
By Customer Support, January 9, 2023
Thanks for providing your feedback on our JBL Quantum 810 Wireless. We'd like to work with you directly to address the issues you're experiencing with the unit, please contact our customer support via our official website or toll-free hotline for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
2
Static, squealing, high pitched alarm sound in ear
on December 20, 2023
Posted by: someone disappointed
I was super excited to try these out. Man am I disappointed. The sound is great, fits my head well but within an hour of using them, I heard a pop then a weird static like the speakers are blown in the right side. Then the static turned into a high pitch squealing and then what sounded like an alarm, I had to restart my PC to stop the alarm sound but the static was still there.
I updated my drivers, restarted pc, fully charged the headset and tried again. Now it randomly has static which sounds like the speaker is blown, but it's random and not all the time. When the headset is working,the sound is great.
Response from jbl.comBy Customer Support, Customer Support, December 21, 2023
Thanks for reaching out. Please try to connect our JBL Quantum 810 Wireless to a mobile phone via Bluetooth. Try to pair it with other devices and different applications as well to test if it continues to be static. For us to try further troubleshooting if the issue continues to happen even with multiple devices, please contact our customer support so we can further assist you.
Written by a customer while visiting jbl.com
Customer Rating
1
Xbox Users Beware
on December 30, 2022
Posted by: Cole4
I just wrote a review not that long ago but realized another fault of this product. The LED lights don’t even function when you are using them with an Xbox due to the fact it isn’t connected to Bluetooth, and the Bluetooth isn’t supported on Xbox for whatever reason. You can turn the electronics on for Bluetooth mode for a little while, but it’ll shut off automatically shortly after due to there being no Bluetooth connection. If you are looking into these, and are an Xbox user consider this…
All of the buttons and turn dials have no function if you are using an aux cord which is your only option on Xbox, the noise canceling doesn’t work with aux (which once again is your only option), and the LED lights don’t even work with an aux cord. Absolutely awful product for Xbox users. I wish there were a warning telling Xbox users not to buy this due to the absolute lack of all of these features.
All of the buttons and turn dials have no function if you are using an aux cord which is your only option on Xbox, the noise canceling doesn’t work with aux (which once again is your only option), and the LED lights don’t even work with an aux cord. Absolutely awful product for Xbox users. I wish there were a warning telling Xbox users not to buy this due to the absolute lack of all of these features.
By Customer Support, January 2, 2023
Thank you for taking time to provide a feedback for our JBL Quantum 810 Wireless. Please note that it is listed in the feautures in the official page of the Quantum 810 that the features powered by JBL Quantumengine (JBL QuantumSurround, RGB, EQ,Microphone settings etc.) are only available on PC. We'll make sure to submit your feedback to the appropriate department. If you need more help, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
1
Needs fix for wireless on xbox
on December 1, 2022
Posted by: connor141
from ohio
The headphones sound great overall, I'm just upset to find out that if you play on Xbox the wireless feature does not work.
By Customer Support, December 2, 2022
Thank you for taking the time to provide us with your feedback. We're sorry to hear that our JBL Quantum 810 Wireless didn't meet your expectations. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department. If you need more help, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com
Customer Rating
2
Love the Headset hate the Software and Broken Feat
on July 7, 2022
Posted by: itsRevo
from Kingsport TN
Pro: They look and feel amazing!
Pro: Sounds are clear but too quiet.
Pro: Bass is smooth and hits hard with no rattle.
Con: Needs to be a lot louder. Hopefully will have a volume increase in future firmware.
Con: The JBL QuantumSurround Engine is Garbage. Resorted to using the DTS option.
Con: Spent hours messing with sound options and configurations to get enough volume and clarity from these headphones. I have to re-tweak for different games
Con: Talk Though "TT" feature disables PC Audio!
Pro: Sounds are clear but too quiet.
Pro: Bass is smooth and hits hard with no rattle.
Con: Needs to be a lot louder. Hopefully will have a volume increase in future firmware.
Con: The JBL QuantumSurround Engine is Garbage. Resorted to using the DTS option.
Con: Spent hours messing with sound options and configurations to get enough volume and clarity from these headphones. I have to re-tweak for different games
Con: Talk Though "TT" feature disables PC Audio!
By Customer Support, July 7, 2022
Thank you for taking the time to provide us with your feedback on our JBL Quantum 810 Wireless. We're always looking for ways to improve. We'll make sure to submit your feedback to the appropriate department.
Written by a customer while visiting jbl.com
Customer Rating
5
If you don't game hard, these may change that!
on September 28, 2022
Posted by: RonBoback
from Wilkes Barre Pennsylvania
[This review was collected as part of a promotion.] I may not be a hardcore gamer, but these headphones may just change that. The sound quality and 3D feel of these is amazing.
I use them with an Xbox, so I'm wired, but with the included wire, that has controls on the wire, you're good to go.
This also comes with a Bluetooth dongle device for your PC. They also work great for just listening to music.
They feel super comfortable on your head and ears with plenty of padding in all places.
The led lights make them fun to wear in the dark and even better for guests to see.
I can't find a single thing I don't love about these headphones!
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
1
Not pleased
on January 8, 2023
Posted by: lee13
from Austin, Tx
I really wanted to like these. The RBG is cool and they’re very comfortable. However, the audio is actually awful. I’ve played with all the settings, read the manual and some Reddit threads. Nothing seems to make the sound quality even close to decent. There’s even a static sound sometimes. The mic is also very bad. None of my friends can ever hear me and they ask me to repeat myself multiple times. The battery life is also something that bugged me- they die so quick. I’m not even picky with things like this but these were really disappointing. Not worth the money at all in my opinion.
By Customer Support, January 9, 2023
Thank you for taking the time to provide us with your feedback. We're here to help with your JBL Quantum 810 Wireless, please contact our customer support service via our official website or toll-free hotline.
Written by a customer while visiting jbl.com