Customer reviews from sony.com
Sony - Mobile XAV-AX3200 6.95" Bluetooth Media Receiver with Apple CarPlay and Android Auto - Black
Average customer rating
3.8
(10 Reviews)
Rating breakdown 10 reviews
5 Stars
4
4 Stars
3
3 Stars
1
2 Stars
1
1 Star
1
70%of customers recommend this product.
(
7 out of
10)
Customer Reviews for Sony - Mobile XAV-AX3200 6.95" Bluetooth Media Receiver with Apple CarPlay and Android Auto - Black
Customer Rating
5
Great Value and Performance in a Digital Receiver
on October 18, 2025
Posted by: DTee
Gender:Male
Verified Purchase:Yes
I installed the receiver in my 2011 Toyota Camry earlier this year in April 2025. It was a great fit and I loved it so much when I was considering an upgrade for my 1996 Mazda pickup, I ordered another without a second thought. Each installation went smoothly, and looked and sounded excellent afterwards. I can't recommend this receiver highly enough.
I would recommend this to a friend!
Response from sony.comBy Gus, Sony North America Customer Support, October 19, 2025
Thank you for sharing your fantastic review, DTee!
We are absolutely thrilled to hear how much you love your XAV-AX3200 receiver and that you decided to choose it again for your 1996 Mazda pickup! It’s incredibly rewarding to know that you are so pleased with the fit, the sound, and the excellent appearance of the unit in both your 2011 Toyota Camry and your second vehicle.
Hearing that both installations went smoothly and that you can't recommend this receiver highly enough is the best feedback we could ask for.
Thank you again for your strong endorsement and for choosing Sony to upgrade the driving experience in both of your vehicles!
Best regards,
Gus, Sony North America Customer Support
We are absolutely thrilled to hear how much you love your XAV-AX3200 receiver and that you decided to choose it again for your 1996 Mazda pickup! It’s incredibly rewarding to know that you are so pleased with the fit, the sound, and the excellent appearance of the unit in both your 2011 Toyota Camry and your second vehicle.
Hearing that both installations went smoothly and that you can't recommend this receiver highly enough is the best feedback we could ask for.
Thank you again for your strong endorsement and for choosing Sony to upgrade the driving experience in both of your vehicles!
Best regards,
Gus, Sony North America Customer Support
Written by a customer while visiting sony.com
Posted by: Tim P
Gender:Male
Verified Purchase:Yes
Bought this about a month ago and very happy with my choice. Been wanting to bring my 2004 Silverado into today with the new technology and carplay integration and this unit does everything I need and want. Behind this double din unit is a single din chassis that leaves plenty of room to store the wiring harness. Perfect replacement for the factory unit in my truck and this Sony unit fits the bill.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, January 26, 2025
Hi Tim, great! We're glad you like your new car stereo! Thanks for choosing Sony. ~Earl
Written by a customer while visiting sony.com
Posted by: Btman
Gender:Male
Verified Purchase:Yes
Working good so far. Stands up well in Minnesota cold, connects to Bluetooth right away, easy set up and settings. I have noticed when connecting to USB so I can drive with my OnX hunt or maps on it disconnects quickly, goes in and out ...otherwise good for the price etc.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, December 21, 2024
Hi Btman,
Thanks for sharing your review and experience with the XAV-AX3200. We're glad that you like the durability, Bluetooth connection, and user-friendly functions of the media receiver. Your feedback about the USB function is greatly appreciated. For optimum performance, make sure that the software version of the unit is up-to-date. If you are using a USB cable, make sure that it is secured and connected properly. Use a shorter USB cable when connecting the USB device, or replace the USB cable with a new one.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Thanks for sharing your review and experience with the XAV-AX3200. We're glad that you like the durability, Bluetooth connection, and user-friendly functions of the media receiver. Your feedback about the USB function is greatly appreciated. For optimum performance, make sure that the software version of the unit is up-to-date. If you are using a USB cable, make sure that it is secured and connected properly. Use a shorter USB cable when connecting the USB device, or replace the USB cable with a new one.
Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=car
Sincerely,
-Ralph
Written by a customer while visiting sony.com
Posted by: nolanfan
Gender:Male
Verified Purchase:Yes
I have had this since September of 2023. It was working great until about 6 months ago where I noticed sometimes it does not connect to my iPhone and sometimes it does not play certain radio stations. Even if I am within city limits, some stable stations do not work. The other thing I tried that did not work was the run software update. It keeps telling me USB Disk not found. I followed all the steps but it still did not work. Can be annoying.
No, I would not recommend this to a friend.
Response from sony.comBy Sony North America Customer Support, November 19, 2024
Hi nolanfan, thanks for choosing and purchasing our product. We're sorry to hear that you have an issue with your Sony unit. Please isolate the issue by following these links:
https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428631.html
https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428608.html
https://www.sony.com/electronics/support/articles/00234060?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428631.html
https://helpguide.sony.net/ev/xav-ax32/v1/en/contents/TP1000428608.html
https://www.sony.com/electronics/support/articles/00234060?utm_source
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
Written by a customer while visiting sony.com
Posted by: JimHatesSony
Gender:Male
Verified Purchase:Yes
This receiver will not hold its identification of the USB music on a flash drive. It works for a while then stops, saying it does not recognize the files. You have to do a soft reset then it recognizes it again. What's up with that? It also loses the connection to the phone all the time.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Trd tun
Gender:Male
Verified Purchase:Yes
I purchased this for my dad and he loves it on his Highlander the sound quality is exceptional and it turned out great on the install . The headunit fit the openings very well with Crutchfield selling us the radio and parts
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Bricemb96
Gender:Male
Verified Purchase:Yes
Sony has released only one update since the release of this model. With that update they didn’t address most of the issues or functions that needed improvement. Since then still nothing.
SONY please improve the CarPlay and WebLink functions!
SONY please improve the CarPlay and WebLink functions!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Migruiz
Gender:Male
Verified Purchase:Yes
Lots of great features for the money. The power was noticed immediately.
I would recommend this to a friend!
Written by a customer while visiting sony.com