Customer reviews from jbl.com
JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
4.2
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
29
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
4
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
1
Never JBL again
on August 18, 2024
Posted by: AlexeiPavlov1974
This device is design and software DISASTER. Stupid useless and pointless "touch screen" produces false touches while in the pocket. No possibility to disable touch controls on case. Unable to update charging case due to connectivity loss on 99% (have tried 10 times).
Response from jbl.comBy Customer Support, August 19, 2024
Thanks for your feedback. We're always looking for ways to improve. With our JBL Tour Pro 2, you can try setting the screen timeout to the minimum duration to reduce the chances of accidental touches. To update your JBL Tour Pro 2, use the JBL app and make sure you have the latest version of the JBL Headphone app installed. Restart both your phone and the charging case before attempting the update again. Lastly, resetting the earbuds and the charging case can help resolve the issue. To reset, with both earbuds on and not charging, tap two times and hold the button on the third tap for more than five seconds. You may need to 'forget' the headphones in the Bluetooth settings on your phone or tablet in order to pair them again. If you need more help, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
4
Better than average.
on April 4, 2023
Posted by: GmanBam
from Tucson, AZ
[This review was collected as part of a promotion.] The earphones are reproduce music wonderfully. The only issue I had was Fitment. The left fit perfect but the right did not fit just right. I tried all three rubber sizes but none helped.
The phone calls with the earphones were nice also. Not major static like others I have used.
The noise canceling feature is great. Ambient aware sounded like a tunnel which is not preferable. Talk through option was okay but seems to be real low volume.
The phone calls with the earphones were nice also. Not major static like others I have used.
The noise canceling feature is great. Ambient aware sounded like a tunnel which is not preferable. Talk through option was okay but seems to be real low volume.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome Earbuds and cool case
on April 7, 2023
Posted by: ebick929ley
from Akron, OH
[This review was collected as part of a promotion.] I was excited when I received these earbuds and smart case combination. First, the buds are very comfortable to wear for long periods of listening to music and for listening to podcasts and videos on phone apps. They have multiple different fittings for the majority of different sized ears. They also have the same capabilities as other JBL buds to where you don't have to wear both at the same time which is great. The smart case is what sets these apart from competitors. I like how you can get notifications of text messages, emails, and calls. You can adjust the sound from the case and different listening styles. The case even comes with a find my earbud feature and a flashlight. It would be cool to be able to respond to messages with a simple preset response from the case and it appears that the case tells the time however only in military time, I haven't found a way to change that but maybe the JBL app can have an option to update. The sound quality is amazing and the size of the case is compact for them to fit in a pants pocket.
I would recommend this to a friend!
Written by a customer while visiting jbl.com
Customer Rating
5
on June 20, 2023
Posted by: Madmex
On point,
JBL never lets you down, awesome quality-
JBL never lets you down, awesome quality-
Written by a customer while visiting jbl.com
Customer Rating
4
Great
on July 19, 2023
Posted by: CAbear
Bought them yesterday and to be honest they’re much better than I expected this is my first jbl product and I can absolutely recommend it to anybody who wants to buy it, the hardware quality is high and it fits perfect in the ears. I compared it to my other earbuds too and the jbl live pro 2 sounds much better.
Written by a customer while visiting jbl.com
Customer Rating
4
on July 28, 2023
Posted by: AD Rose
They are good just wish they would fit a little more better in my ear
Written by a customer while visiting jbl.com
Customer Rating
5
Great features
on August 11, 2023
Posted by: JonnyBoi2025
from New Haven,CT
It’s been almost 3 weeks since I bought these and I love them!!!!
Written by a customer while visiting jbl.com
Customer Rating
5
Chingones
on November 15, 2023
Posted by: TUCHORIZO
Sooo happy whit my tour pro 2 ill recomend if u want bass on your ears buy them better than ipods
Written by a customer while visiting jbl.com