Customer reviews from jbl.com
JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Black
Average customer rating
4.2
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
29
4 Stars
7
3 Stars
3
2 Stars
2
1 Star
4
100%of customers recommend this product.
(
11 out of
11)
Customer Reviews for JBL - Tour Pro 2 True Wireless Noise Cancelling Earbuds - Black
Customer Rating
3
Ok
on July 11, 2024
Posted by: Iowa guy
from Iowa
I bought these to replace my JBL Live Pro 2 TWS, liked the lower profile. In my opinion, they are no better, and not as touch sensitive to access the options.
Response from jbl.comBy Customer Support, July 12, 2024
Thanks for your feedback. We're always looking for ways to improve. You can try to modify the touch control settings with the JBL Headphones App. You may also try resetting the earbuds. With both earbuds on, and not charging, tap two times and hold the button on the third tap for more than 5 seconds. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet in order to pair it again. If you need further assistance with your please contact us at (800) 336-4525 Mon - Fri: 9:00 am - 11:00 pm (EST) Sat - Sun: 9:00 am - 5:00 pm (EST)
Written by a customer while visiting jbl.com
Customer Rating
5
Excellent Battery Life
on June 29, 2024
Posted by: Dan1954
Excellent earbuds. I haven’t used the screen yet and I probably won’t but I bought these earbuds specifically for the extended battery life and so far they’re doing the job.
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome buds
on June 8, 2024
Posted by: Graphite
I honestly avoided jbl as a brand mostly for price point. I have had other earbuds and headphones from different companies in the same price range that were garbage so I foolishly assumed it would be the same. The earbuds are great, sound quality is on point, customization is great and more importantly the anc is fantastic, easily comparable to brands that ask for way more money.
Written by a customer while visiting jbl.com
Customer Rating
5
Bagus
on May 23, 2024
Posted by: AF27
Produk ini sangat bagus nyesel kalau gak dibeli segera beli
Written by a customer while visiting jbl.com
Customer Rating
5
Fantastic
on May 17, 2024
Posted by: Jenny Talia
Never should’ve wasted my money on AirPods. JBL wins again.
Written by a customer while visiting jbl.com
Customer Rating
5
Great deal!
on May 17, 2024
Posted by: Olena
from Ukraine, Kyiv
I am so happy purchasing headphones! The sound lasting a long, the charging is quickly!
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome product
on May 6, 2024
Posted by: ssj5efraaz
from Houston Tx
I started using them about a week ago, and the sound is absolutely great. I haven't had to charge yet, so the battery seems to be great so far.
Written by a customer while visiting jbl.com
Customer Rating
2
Difficult to customize
on April 22, 2024
Posted by: Jolomae
I want to like these earbuds but I CANNOT for the life of me figure out how to fix them to where my background noise doesn't take over my calls. Everyone I talk to has problems hearing me when I have minimal noise in my background. The only time they don't is when I'm home with nothing in my background. I've gone through all the customization in the app but it still hasn't helped.
By Customer Support, April 22, 2024
Thank you for your feedback. We understand that you're having issues with the call quality in environments with background noise. Our JBL Tour Pro 2 is designed with features to enhance call quality, it has a 6-mic technology that ensures call quality in any conditions. You may try testing the earbuds' microphone without the earbuds being in your ears to determine if the issue could be related to how they fit or if there's an issue with the mic itself. Connect your earbuds to a different phone or device to see if the issue persists. This can help determine if the problem is with the earbuds or possibly the original device's settings or connectivity. If the issue continues, please contact our customer support so we can assist you.
Written by a customer while visiting jbl.com