Customer reviews from crock-pot.com
Crockpot - Lunch Crock On-The-Go Personal Food Warmer - Faded Blue
Average customer rating
4.7
(2,089 Reviews)
Rating breakdown 2,089 reviews
5 Stars
1,702
4 Stars
260
3 Stars
65
2 Stars
28
1 Star
34
96%of customers recommend this product.
(
1,821 out of
1,898)
Customer Reviews for Crockpot - Lunch Crock On-The-Go Personal Food Warmer - Faded Blue
Customer Rating
1
Brilliant Idea....terrible execution
on January 17, 2024
Posted by: BrendaC1002
from Jermyn, PA
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
My daughter had wanted this electric lunch box for years....I was hesitant to spend the money thinking it would be problematic. I wasn't wrong. Once this thing heats up and the lid seals you can't get the lid off of the food container. You're holding a hot metal bowl with a lid that pulls up instead of turns and there's nothing to get your fingers under to pull with the amount of force you need to get the lid off. Yes, we relieved the pressure with the little valve. We literally broke the container lid trying to get it off. Prying doesn't work either because again, you have to hold a hot metal bowl to get any leverage.
Can you please redesign the inner lid? Give it a real handle to pull on or make it twist off ?
Can you please redesign the inner lid? Give it a real handle to pull on or make it twist off ?
Response from crock-pot.comBy Crock-pot Consumer Care, January 18, 2024
Hello there BrendaC1002!
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously.
We are genuinely sorry to hear about the challenges you have encountered with our electric lunch box, and we appreciate you sharing your experience. We understand the frustration you must feel. We apologize for the difficulty you have faced in removing the lid, even after relieving the pressure through the valve. Your suggestion to redesign the inner lid with a more user-friendly handle or a twist-off mechanism is duly noted.
For further inquiries, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you, and please stay safe!
CrockPot Consumer Care
Thank you for taking the time to submit a review. Your feedback is important to us as it helps us to improve our products and services continuously.
We are genuinely sorry to hear about the challenges you have encountered with our electric lunch box, and we appreciate you sharing your experience. We understand the frustration you must feel. We apologize for the difficulty you have faced in removing the lid, even after relieving the pressure through the valve. Your suggestion to redesign the inner lid with a more user-friendly handle or a twist-off mechanism is duly noted.
For further inquiries, we encourage you to please reach out to us via https://www.crock-pot.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9 am -5 pm Eastern Time.
Thank you, and please stay safe!
CrockPot Consumer Care
Written by a customer while visiting crock-pot.com
Posted by: LOVING THIS
from NY
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
Verified Purchase:Yes
My husband works on the road for a utility company and his biggest complaint is that no matter how good the thermal may be, the food is just never warm enough when he goes to eat it. This crockpot is PERFECT! I purchased 2, one for me and one for him. It has a wall plug (goes into a socket) so for my husband we purchased a car adapter that has a socket outlet YES< THEY MAKE THOSE. This has allowed us both to continue eating healthy and he has not stopped for fast food in months now. We make crock pot meals every week and honestly, I spend so much more time enjoying my kids when I just throw a meal together. WOULD HIGHLY RECOMMEND IT. it has a TIN where the food goes and its so much easier to clean than a ceramic piece; the food slides right off. I finally got a hang of the flat cover, it was hard do understand it at first. The cover is very secure and its the perfect temperature; always ready to eat and HAS NEVER dried out my food. BEST PURCHASE EVER
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
4
Great gadget!
on October 14, 2022
Posted by: kkelly17
from Austin, Tx
Gender:Female
Frequency of use:Weekly
Length of ownership:1 week
[This review was collected as part of a promotion.] This small Lunch Crock food warmer is great to warm up food and take to the office. It works great in keeping the food warm and now I have options to change things up at work and not have to eat fast food as often. Looking forward to trying out with different types of foods.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Posted by: counselor
Gender:Female
Frequency of use:Daily
Length of ownership:1 week
Verified Purchase:Yes
I keep the pot in my office and take the liner back and forth. It heats up very quickly and is small enough to keep in my desk.
I have a second one at home to make oatmeal. I set it on a timer the night before and the oatmeal is ready for breakfast. Perfect and creamy every time.
I have a second one at home to make oatmeal. I set it on a timer the night before and the oatmeal is ready for breakfast. Perfect and creamy every time.
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
5
Love it!
on November 4, 2017
Posted by: debo58
from Grand Ledge, MI, United States
Gender:Female
Frequency of use:Daily
Length of ownership:1 month
I have had this pot for at least 5 years now, I use it almost everyday for work. So much nicer than standing in line for the microwave. Works great!
I would recommend this to a friend!
Written by a customer while visiting crock-pot.com
Customer Rating
2
Problematic
on January 23, 2018
Posted by: StAL
The instructions indicate to keep the inner lid on during heating, but the webpage says not to. If you keep the inner lid on, it will warp and won't seal in the future, even after cooling down. If you keep the inner lid off, condensation will drip out of the outer lid and your food may dry out. This item would work if they gave you one inner lid for heating and one for transporting.
No, I would not recommend this to a friend.
Response from crock-pot.comBy Robert, Consumer Care, February 2, 2018
We're sorry to hear this has been your experience with the product. We will certainly forward your thoughts to our product development team. Thank you.
Written by a customer while visiting crock-pot.com
Posted by: Pegeyore
from Vancouver, WA, USA
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
Verified Purchase:Yes
My grandson learned to heat up chicken noodle soup when he was sick & grand daughter took warmed spaghetti-Os to school, in the little pot!
I would recommend this to a friend!
Response from crock-pot.comBy Gregory , Consumer Care, April 4, 2018
We are so happy that this worked great for your grandchildren. Thank you for your review.
Written by a customer while visiting crock-pot.com
Customer Rating
4
Great little pot but inner lid doesn't stay tight
on July 2, 2019
Posted by: Sjaoma
Gender:Female
Frequency of use:Monthly
Length of ownership:1 week
Verified Purchase:Yes
Love it! Warms the food and it is ready by lunch time if I have it plugged in a couple hours before. I just wish the inner lid would stay tight. After using it once, the lid now doesn't stay tight and just sits on top of the inner container.
Response from crock-pot.comBy Crock-Pot, Consumer Care, July 26, 2019
Thanks for taking the time to share your review. Your feedback is important to us, and it helps us to continuously improve our products and services. If there's anything we can do to assist you, please don't hesitate to contact us at 1-800-323-9519. We're here for you Monday-Friday from 9am-6pm EST. You can also contact us through chat and email by clicking the link below. For your convenience, our customer care team is available Monday thru Friday, from 9am-6pm, EST. Our product specialists will be more than happy to help you.
https://www.crock-pot.com/customerservicecontact?cid=contactus
https://www.crock-pot.com/customerservicecontact?cid=contactus
Written by a customer while visiting crock-pot.com