Customer reviews from shop.mattel.com
Mattel - Hot Wheels City Downtown Express Car Wash Playset - Collectibles - Multicolor
Average customer rating
4.3
(26 Reviews)
Rating breakdown 26 reviews
5 Stars
15
4 Stars
7
3 Stars
2
2 Stars
2
1 Star
0
83%of customers recommend this product.
(
5 out of
6)
Customer Reviews for Mattel - Hot Wheels City Downtown Express Car Wash Playset - Collectibles - Multicolor
Customer Rating
5
This is a must buy!!!
on March 28, 2022
Posted by: Brittney Jeffers
[This review was collected as part of a promotion.] I love how the product kept my kids attention! They played with it for hours. All three of my youngest kids were able to move it, set it up, play with it, and store it away. It connects perfectly with their other tracks! We are currently in the process of buying all the rest of the add ons due to recovering this toy!!
Written by a customer while visiting shop.mattel.com
Customer Rating
2
Frustration city
on July 18, 2024
Posted by: Raising3
from Ohio
This and multiple other parts of the Downtown set were gifted to my 6 year old for Christmas. He was SO excited and really likes them. The worst part is the track that connects them. The curve angles and track lengths are all just off enough that none of them fit together to connect each set to another. It looks like it should work but they don't end up lining up smoothly no matter how you work them. The pictures attached are just a sample of how it doesn't fit. Believe me, we've tried every configuration imaginable, this is just today's attempt. It all ends up that every time he wants to play with them and make tracks between the downtown features we end up in pure frustration- him and I- we both just want it to work and it doesn't. VERY FRUSTRATING experience.
No, I would not recommend this to a friend.
Response from shop.mattel.comBy Mattel Consumer Services, July 18, 2024
Sorry to hear this! We'd like to help. For assistance with this product, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting shop.mattel.com