Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I love all the features on this phone
on June 1, 2025
Posted by: DeltaDawn
[This review was collected as part of a promotion.] This is one of the best phones I think I have ever had I love all the features and it's easy to work with
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More than a basic phone, less impact on my budget.
on June 1, 2025
Posted by: Regina
Verified Purchase:Yes
A16 is a nice phone at a good price. The reception is clear. The screen visuals are sharp.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 1, 2025
Posted by: Jimfresh247
[This review was collected as part of a promotion.] This device is amazing especially with galaxy Ai just makes that much better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not working properly
on June 1, 2025
Posted by: Mmunoz
[This review was collected as part of a promotion.] It works very slow the application will take long time to open
Value
3
Response from Samsung USBy R&R, June 2, 2025
Good day Mmunoz,
Thank you for your feedback on your Galaxy A16 5G. If you’re experiencing slow performance on your phone, we recommend using the Quick Optimization feature. This tool enhances your device’s performance by identifying apps that consume excessive battery power. It also frees up memory by removing unnecessary items, deleting unneeded files, scanning for malware, and closing background apps. Optimizing your phone is a quick and straightforward process. To do this, go to Settings, swipe to and tap on Device care, then select Optimize Now and tap Done. For further assistance, please check out the article “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thank you for sharing your input. We appreciate your choice of Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for your feedback on your Galaxy A16 5G. If you’re experiencing slow performance on your phone, we recommend using the Quick Optimization feature. This tool enhances your device’s performance by identifying apps that consume excessive battery power. It also frees up memory by removing unnecessary items, deleting unneeded files, scanning for malware, and closing background apps. Optimizing your phone is a quick and straightforward process. To do this, go to Settings, swipe to and tap on Device care, then select Optimize Now and tap Done. For further assistance, please check out the article “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thank you for sharing your input. We appreciate your choice of Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 1, 2025
Posted by: Mikec1988
[This review was collected as part of a promotion.] I don't really understand what galaxy a I is but overall devices very well
Value
5
Written by a customer while visiting Samsung US
Posted by: Sammy
from New York
Expertise:Intermediate
Verified Purchase:Yes
This phone is big, light, and easy to use. I bought it for my son and he loves it. Everything works well and running smoothly with all the games he already downloaded.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow and can't download some games
on June 1, 2025
Posted by: Magpie87
[This review was collected as part of a promotion.] Slow and can't download some games. Connection slow with wifi.
Value
3
Response from Samsung USBy R&R, June 10, 2025
Hello Magpie87,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. Wi-Fi challenges can sometimes arise from simple network fluctuations. However, there may be occasions when additional steps are needed to ensure a stable connection. This could involve re-adding the Wi-Fi connection or assigning a static IP address.
Let's begin with some basic troubleshooting. Here are the steps to reset the network settings on your phone or tablet:
1. Open the Settings app.
2. Scroll down and tap on "General management."
3. Select "Reset."
4. Tap on "Reset network settings."
5. If you're experiencing difficulties with your mobile connection, you can also tap "Reset Mobile Network Settings."
6. Next, tap "Reset settings." You may be prompted to enter your security credentials.
7. Finally, tap "Reset" to confirm the action.
For further troubleshooting steps, please refer to the article "Galaxy phone or tablet Wi-Fi connection guide," linked below. If you need additional assistance, please don't hesitate to contact our Samsung Support Team. We are here to help, and thank you for choosing Samsung!
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. Wi-Fi challenges can sometimes arise from simple network fluctuations. However, there may be occasions when additional steps are needed to ensure a stable connection. This could involve re-adding the Wi-Fi connection or assigning a static IP address.
Let's begin with some basic troubleshooting. Here are the steps to reset the network settings on your phone or tablet:
1. Open the Settings app.
2. Scroll down and tap on "General management."
3. Select "Reset."
4. Tap on "Reset network settings."
5. If you're experiencing difficulties with your mobile connection, you can also tap "Reset Mobile Network Settings."
6. Next, tap "Reset settings." You may be prompted to enter your security credentials.
7. Finally, tap "Reset" to confirm the action.
For further troubleshooting steps, please refer to the article "Galaxy phone or tablet Wi-Fi connection guide," linked below. If you need additional assistance, please don't hesitate to contact our Samsung Support Team. We are here to help, and thank you for choosing Samsung!
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not to impressed
on June 1, 2025
Posted by: Manda911
[This review was collected as part of a promotion.] I had the previous model of this phone and ot was great! Lasted a really long time. I switched to this newer model and the first time I drop it the phone screen completely shattered. I was definitely disappointed.
Value
3
Response from Samsung USBy R&R, June 10, 2025
Hi Manda911,
Thank you for letting us know how it is going with your Galaxy 16 5G. Physical damage to your screen most often appears as noticeable cracks or chips in the glass. We’re here to ease your mind with expanded service options. In partnership with uBreakiFix, an authorized Samsung service provider, you can visit one of the 600 locations across the US. Additionally, Samsung Repair Services will help you schedule a walk-in or mail-in repair to fix your cracked screen using genuine Samsung parts. If you have a Samsung Premium Care service contract, it covers accidental damage from handling with a low deductible, extending protection beyond your standard warranty, whether you need a repair or a replacement. Find out more about your options by visiting “Cracked or bleeding screen on Galaxy phone or tablet.” The link will be provided below. Of course, we are here to help guide you with the best options; please reach out to our Samsung Support Team for further assistance. We are here to help. Thank you for choosing Samsung.
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
Cracked screen repair
https://www.samsung.com/us/support/cracked-screen-repair/
Repair Services
https://www.samsung.com/us/support/service/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for letting us know how it is going with your Galaxy 16 5G. Physical damage to your screen most often appears as noticeable cracks or chips in the glass. We’re here to ease your mind with expanded service options. In partnership with uBreakiFix, an authorized Samsung service provider, you can visit one of the 600 locations across the US. Additionally, Samsung Repair Services will help you schedule a walk-in or mail-in repair to fix your cracked screen using genuine Samsung parts. If you have a Samsung Premium Care service contract, it covers accidental damage from handling with a low deductible, extending protection beyond your standard warranty, whether you need a repair or a replacement. Find out more about your options by visiting “Cracked or bleeding screen on Galaxy phone or tablet.” The link will be provided below. Of course, we are here to help guide you with the best options; please reach out to our Samsung Support Team for further assistance. We are here to help. Thank you for choosing Samsung.
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
Cracked screen repair
https://www.samsung.com/us/support/cracked-screen-repair/
Repair Services
https://www.samsung.com/us/support/service/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US