Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
The most user friendly phone I've ever used!
on June 2, 2025
Posted by: Easye2900
[This review was collected as part of a promotion.] I se my A16 for a little of everything. Searching the web, planning catering, recording recipes, and event planning. There's nothing this phone can't handle!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is the easiest most.high tech phone I've had
on June 2, 2025
Posted by: Sandman07
[This review was collected as part of a promotion.] It's great basically just ask it anything and bam it finds my answer
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Visually Stunning Device, but...
on June 2, 2025
Posted by: MarciPie
[This review was collected as part of a promotion.] Looking at this device, holding it in my hand feels great and quite honestly feel like I own a top of the line galaxy, but using it can be a little frustrating as it is really quite slow and I get system errors a lot and have to restart the phone a lot. My kids use it and want to play roblox and have given up on that, it just lags way too much. Overall though, it's decent. Camera isn't too bad either, I've taken some really nice photos with it. I give 3 stars!
Value
3
Response from Samsung USBy R&R, June 3, 2025
Hey there MarciPie!
We appreciate your honest feedback regarding the sleek design and refreshing feel of the Galaxy A16 5G. We understand that during intense gaming sessions or when running demanding applications, the phone may occasionally experience slowdowns. To improve your device’s performance, we recommend closing all background apps and performing a quick optimization.
The Quick Optimization feature enhances your device’s performance by identifying apps that use excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is a quick and easy process.
To do this, go to Settings, then swipe and tap on Device Care. From there, tap “Optimize Now” and then tap “Done.”
For more tips and tricks on keeping your phone running at peak performance, please check out the article “Keep Your Galaxy Phone or Tablet from Slowing Down.” We appreciate your review and thank you for choosing Samsung as your mobile provider.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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We appreciate your honest feedback regarding the sleek design and refreshing feel of the Galaxy A16 5G. We understand that during intense gaming sessions or when running demanding applications, the phone may occasionally experience slowdowns. To improve your device’s performance, we recommend closing all background apps and performing a quick optimization.
The Quick Optimization feature enhances your device’s performance by identifying apps that use excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is a quick and easy process.
To do this, go to Settings, then swipe and tap on Device Care. From there, tap “Optimize Now” and then tap “Done.”
For more tips and tricks on keeping your phone running at peak performance, please check out the article “Keep Your Galaxy Phone or Tablet from Slowing Down.” We appreciate your review and thank you for choosing Samsung as your mobile provider.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very useful and hand-off
on June 2, 2025
Posted by: Desbuggy
[This review was collected as part of a promotion.] Galaxy Ai has helped so much when it comes to finding certain things or identifying them I love how handsoff the phone can be at any time and i love thw split screen feature it's one of the best phones I've ever had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love how it works especially the camera never had.
on June 2, 2025
Posted by: Teddy04
[This review was collected as part of a promotion.] My galaxy a16 is by far the best phone I ever had I would highly recommend it to people.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 2, 2025
Posted by: ZYgifhx3
[This review was collected as part of a promotion.] I use my Galaxy AI for many things. I love it and do you know why I use it? I use it for school if I need to be safe then I need to use it to call my mom and it's so good. I love how fast it is. How whenever I'm playing games, it just goes speedy fast like I don't even have to refresh my page. It is so good. Like the product is super fait has great mobility.I do not have to refresh my page.Not even once more years twice and only even three times and it's really good , so you guys should really buy itLike the product is super fait has great mobility. I do not have to refresh my page. Not even once ,twice and not even 3 times and it's really good, so you guys should really buy it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Perfect upgrade from the a15
on June 2, 2025
Posted by: Jackattackk
[This review was collected as part of a promotion.] New features really stand out. The a14 to a15 I wasn't really big on or impressed much! But now this a16 is a whole new style with new features that really show up the older devices. Must check them out!
Value
3
Response from Samsung USBy R&R, June 3, 2025
What’s up Jackattackk,
We love to hear this! It's great that you're enjoying all the new features of the Galaxy A16 5G. Thank you for the excellent recommendation. Our goal was to introduce something new, fresh, and innovative that everyone could enjoy, enhancing their mobile gaming experience. We're thrilled that the Galaxy A16 5G is exceeding your expectations and that you like it. Thank you for reaching out and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We love to hear this! It's great that you're enjoying all the new features of the Galaxy A16 5G. Thank you for the excellent recommendation. Our goal was to introduce something new, fresh, and innovative that everyone could enjoy, enhancing their mobile gaming experience. We're thrilled that the Galaxy A16 5G is exceeding your expectations and that you like it. Thank you for reaching out and for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A16 5G
on June 2, 2025
Posted by: Sandra
[This review was collected as part of a promotion.] I llve this phone my first ever galaxy. Always had androids. Camera pictures are so clear and colors are vibrant. My androids always had issues with them .this phone has actually been fun to use and play games on.Never tried AI . I'm a little scared. But would to too try it.
Value
5
Written by a customer while visiting Samsung US