Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
SAMSUNG GALAXY A16 5G IS GREAT
on June 2, 2025
Posted by: xGR1MxR3AP3Rx
[This review was collected as part of a promotion.] My samsung galaxy a16 5g is great... the stream quality is awesome and gaming is fast and clear all the time it is affordable and gets alot of the perks as the more expensive phones the Ai system on it is very helpful is hands free situations and is just wonderful and the audio is very clear... would 10/10 recommend to everyone... get yourself one I promise it won't let you down
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product is alright except for battery
on June 2, 2025
Posted by: Fred1776
[This review was collected as part of a promotion.] I love the product except for the battery life I love Samsung
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
This product is slow
on June 2, 2025
Posted by: Justagirl86
[This review was collected as part of a promotion.] It's slow and closes apps while I'm on them. The phone acts like it's having a seizure.
Value
3
Response from Samsung USBy R&R, June 3, 2025
Hi there Justagirl86,
Thank you for sharing your experience with your Galaxy A16 5G. It can be frustrating when your favorite app suddenly stops working and takes you back to the home screen. This often happens due to slow or unstable Wi-Fi or cellular data, which can cause apps to malfunction.
Another common reason for Android apps crashing is a lack of storage space on your device. This frequently occurs when the internal memory is overloaded with heavy apps.
To ensure your device operates smoothly, make sure that both your device's software and your apps are updated to the latest versions. Here’s how to update your software:
1. Go to **Settings**.
2. Tap **Software update**.
3. Tap on **Download and install**.
4. Follow the on-screen instructions.
If the same experience continues after updating your phone, we recommend checking out the online article titled “App is crashing or not working on Samsung phone or tablet.”
If you need further assistance, please don’t hesitate to contact our Samsung Support Team. Thank you for choosing Samsung!
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. It can be frustrating when your favorite app suddenly stops working and takes you back to the home screen. This often happens due to slow or unstable Wi-Fi or cellular data, which can cause apps to malfunction.
Another common reason for Android apps crashing is a lack of storage space on your device. This frequently occurs when the internal memory is overloaded with heavy apps.
To ensure your device operates smoothly, make sure that both your device's software and your apps are updated to the latest versions. Here’s how to update your software:
1. Go to **Settings**.
2. Tap **Software update**.
3. Tap on **Download and install**.
4. Follow the on-screen instructions.
If the same experience continues after updating your phone, we recommend checking out the online article titled “App is crashing or not working on Samsung phone or tablet.”
If you need further assistance, please don’t hesitate to contact our Samsung Support Team. Thank you for choosing Samsung!
App is crashing or not working on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10000736/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on June 2, 2025
Posted by: NightBroth3r
[This review was collected as part of a promotion.] I actually own this phone and I find the phone really reliable and I love my galaxy phones! I also own the Galaxy S21 Ultra and the Galaxy S4 and they are wonderful phones!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent Samsung
on June 2, 2025
Posted by: Ztram777
[This review was collected as part of a promotion.] I like the features of my A16 5G phone and for a free device I'm actually surprised to be honest. The battery life is okay but could use a bit of improvement. I've had issues with the phone running slow and on certain applications it freezes and I have to wait for it to play catchup. I don't like the fact that there is no wireless charging capabilities considering even the lowest model of other brands at least offer that. I don't have much to say on anything else at the moment but will update accordingly.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great battery life and has galaxy AI
on June 2, 2025
Posted by: AddyTy
[This review was collected as part of a promotion.] It has a great notes app that helps me organize all mr day to day tasks. And battery life is great. Also it has galaxy AI.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone is fast and has very unique features. I
on June 2, 2025
Posted by: Dagz973
[This review was collected as part of a promotion.] Streaming is easy and fun. Very high quality videos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am Happy
on June 2, 2025
Posted by: Atleast
[This review was collected as part of a promotion.] So I received a Samsung Galaxy A16 5G with my t-mobile phone plan. This was my first time using a phone that is Samsung normally I buy Motorola. However so far this is by far the best cell phone I have had. Thank you.
Value
5
Written by a customer while visiting Samsung US