Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product has great features
on June 1, 2025
Posted by: Mikec1988
[This review was collected as part of a promotion.] I don't really understand what galaxy a I is but overall devices very well
Value
5
Written by a customer while visiting Samsung US
Posted by: Sammy
from New York
Expertise:Intermediate
Verified Purchase:Yes
This phone is big, light, and easy to use. I bought it for my son and he loves it. Everything works well and running smoothly with all the games he already downloaded.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slow and can't download some games
on June 1, 2025
Posted by: Magpie87
[This review was collected as part of a promotion.] Slow and can't download some games. Connection slow with wifi.
Value
3
Response from Samsung USBy R&R, June 10, 2025
Hello Magpie87,
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. Wi-Fi challenges can sometimes arise from simple network fluctuations. However, there may be occasions when additional steps are needed to ensure a stable connection. This could involve re-adding the Wi-Fi connection or assigning a static IP address.
Let's begin with some basic troubleshooting. Here are the steps to reset the network settings on your phone or tablet:
1. Open the Settings app.
2. Scroll down and tap on "General management."
3. Select "Reset."
4. Tap on "Reset network settings."
5. If you're experiencing difficulties with your mobile connection, you can also tap "Reset Mobile Network Settings."
6. Next, tap "Reset settings." You may be prompted to enter your security credentials.
7. Finally, tap "Reset" to confirm the action.
For further troubleshooting steps, please refer to the article "Galaxy phone or tablet Wi-Fi connection guide," linked below. If you need additional assistance, please don't hesitate to contact our Samsung Support Team. We are here to help, and thank you for choosing Samsung!
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out and sharing your experience with your Galaxy A16 5G. Wi-Fi challenges can sometimes arise from simple network fluctuations. However, there may be occasions when additional steps are needed to ensure a stable connection. This could involve re-adding the Wi-Fi connection or assigning a static IP address.
Let's begin with some basic troubleshooting. Here are the steps to reset the network settings on your phone or tablet:
1. Open the Settings app.
2. Scroll down and tap on "General management."
3. Select "Reset."
4. Tap on "Reset network settings."
5. If you're experiencing difficulties with your mobile connection, you can also tap "Reset Mobile Network Settings."
6. Next, tap "Reset settings." You may be prompted to enter your security credentials.
7. Finally, tap "Reset" to confirm the action.
For further troubleshooting steps, please refer to the article "Galaxy phone or tablet Wi-Fi connection guide," linked below. If you need additional assistance, please don't hesitate to contact our Samsung Support Team. We are here to help, and thank you for choosing Samsung!
Galaxy phone or tablet Wi-Fi connection issues
https://www.samsung.com/us/support/troubleshoot/TSG10002018/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not to impressed
on June 1, 2025
Posted by: Manda911
[This review was collected as part of a promotion.] I had the previous model of this phone and ot was great! Lasted a really long time. I switched to this newer model and the first time I drop it the phone screen completely shattered. I was definitely disappointed.
Value
3
Response from Samsung USBy R&R, June 10, 2025
Hi Manda911,
Thank you for letting us know how it is going with your Galaxy 16 5G. Physical damage to your screen most often appears as noticeable cracks or chips in the glass. We’re here to ease your mind with expanded service options. In partnership with uBreakiFix, an authorized Samsung service provider, you can visit one of the 600 locations across the US. Additionally, Samsung Repair Services will help you schedule a walk-in or mail-in repair to fix your cracked screen using genuine Samsung parts. If you have a Samsung Premium Care service contract, it covers accidental damage from handling with a low deductible, extending protection beyond your standard warranty, whether you need a repair or a replacement. Find out more about your options by visiting “Cracked or bleeding screen on Galaxy phone or tablet.” The link will be provided below. Of course, we are here to help guide you with the best options; please reach out to our Samsung Support Team for further assistance. We are here to help. Thank you for choosing Samsung.
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
Cracked screen repair
https://www.samsung.com/us/support/cracked-screen-repair/
Repair Services
https://www.samsung.com/us/support/service/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for letting us know how it is going with your Galaxy 16 5G. Physical damage to your screen most often appears as noticeable cracks or chips in the glass. We’re here to ease your mind with expanded service options. In partnership with uBreakiFix, an authorized Samsung service provider, you can visit one of the 600 locations across the US. Additionally, Samsung Repair Services will help you schedule a walk-in or mail-in repair to fix your cracked screen using genuine Samsung parts. If you have a Samsung Premium Care service contract, it covers accidental damage from handling with a low deductible, extending protection beyond your standard warranty, whether you need a repair or a replacement. Find out more about your options by visiting “Cracked or bleeding screen on Galaxy phone or tablet.” The link will be provided below. Of course, we are here to help guide you with the best options; please reach out to our Samsung Support Team for further assistance. We are here to help. Thank you for choosing Samsung.
Cracked or bleeding screen on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002488/
Cracked screen repair
https://www.samsung.com/us/support/cracked-screen-repair/
Repair Services
https://www.samsung.com/us/support/service/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Happy and you know it
on June 2, 2025
Posted by: Bigace
[This review was collected as part of a promotion.] For not being a flagship phone it does everything just as fast. You would never know it wasn't a flagship just for free good job Samsung
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Device Review
on June 2, 2025
Posted by: Trishy
[This review was collected as part of a promotion.] Device review and location and making peace ✌️ 🫠😘
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone with great perks and clear pictures
on June 2, 2025
Posted by: Blueskies
[This review was collected as part of a promotion.] Galaxy AI with great animation, hi-def, Yes I'm still learning all there is to know about my Galaxy A-16.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is fantastic
on June 2, 2025
Posted by: Love2gamble
[This review was collected as part of a promotion.] I’ve been using the Samsung A16 5G for a couple of weeks now, and it’s honestly been a pleasant surprise for a budget device. The first thing I noticed was the display—it’s a good size, and while it doesn’t have the sharpness of flagship screens, it gets plenty bright and is easy on the eyes when I’m scrolling through social media or watching YouTube.
Performance-wise, it handles my daily routine just fine. I mostly use it for messaging, calls, Instagram, and some light gaming (like Candy Crush or Subway Surfers). It rarely slows down, though if I jump between too many apps quickly, there’s a bit of lag, but that’s something I expected at this price point.
Battery life is probably the standout feature for me. I can go a day and a half without worrying about charging, even when I’m using 5G and keeping my brightness set pretty high. Charging isn’t super fast, but if I plug it in before bed, it’s ready to go by morning.
The camera does its job for the basics—I’ve taken some nice outdoor shots, and the portraits look clear in good light. Night photos aren’t great, but that’s about par for the course with budget phones. Selfies look decent, and video calls have been crisp over 5G.
One UI Core is smooth and familiar, and I appreciate having the Samsung ecosystem features. 5G connectivity is a plus, even if I don’t always notice a huge difference in speed compared to 4G. Still, it’s nice knowing the phone is future-proofed for a few years.
Overall, the Samsung A16 5G is a solid buy
Performance-wise, it handles my daily routine just fine. I mostly use it for messaging, calls, Instagram, and some light gaming (like Candy Crush or Subway Surfers). It rarely slows down, though if I jump between too many apps quickly, there’s a bit of lag, but that’s something I expected at this price point.
Battery life is probably the standout feature for me. I can go a day and a half without worrying about charging, even when I’m using 5G and keeping my brightness set pretty high. Charging isn’t super fast, but if I plug it in before bed, it’s ready to go by morning.
The camera does its job for the basics—I’ve taken some nice outdoor shots, and the portraits look clear in good light. Night photos aren’t great, but that’s about par for the course with budget phones. Selfies look decent, and video calls have been crisp over 5G.
One UI Core is smooth and familiar, and I appreciate having the Samsung ecosystem features. 5G connectivity is a plus, even if I don’t always notice a huge difference in speed compared to 4G. Still, it’s nice knowing the phone is future-proofed for a few years.
Overall, the Samsung A16 5G is a solid buy
Value
5
Written by a customer while visiting Samsung US