Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Features are amazing
on May 31, 2025
Posted by: Nikkiboo
[This review was collected as part of a promotion.] A1 is spot on and very spot on. The camara is clear so the pictures come out beautifully. The screen size is also a perfect fit. I'm loving all the perks that this phone has too offer
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It could be better
on June 1, 2025
Posted by: Samsungfan
[This review was collected as part of a promotion.] The Samsung Galaxy A16 5G aims for budget-conscious users seeking 5G and a large AMOLED display. While it delivers on these core promises, it's quickly apparent that significant compromises were made, resulting in a "just okay" user experience.
A glaring weakness is the subpar graphics performance. Demanding games and even graphically rich applications struggle, exhibiting stuttering animations and noticeable frame drops. The integrated GPU is clearly underpowered, limiting enjoyment of mobile gaming or high-fidelity media. This graphical limitation directly contributes to the device's overall laggy performance. Navigating menus, switching apps, and typing often feel sluggish and unresponsive. While running Android 14 with One UI 6.1, the underlying hardware struggles to keep up, leading to frustrating delays that undermine the user experience.
Beyond performance, the Galaxy A16 5G suffers from limited options and a lack of polish. Customization choices within One UI 6.1 feel restricted compared to higher-tier Samsung devices, offering fewer personalization avenues. This extends to pre-installed apps and features, which, while functional, lack the refined feel found elsewhere. Samsung's commitment to software updates is a positive, but the core experience remains constrained by hardware limitations, preventing the software from truly shining.
Finally, the audio experience is poor. The single, downward-firing speaker produces tinny, distorted sound, especially at higher volume
A glaring weakness is the subpar graphics performance. Demanding games and even graphically rich applications struggle, exhibiting stuttering animations and noticeable frame drops. The integrated GPU is clearly underpowered, limiting enjoyment of mobile gaming or high-fidelity media. This graphical limitation directly contributes to the device's overall laggy performance. Navigating menus, switching apps, and typing often feel sluggish and unresponsive. While running Android 14 with One UI 6.1, the underlying hardware struggles to keep up, leading to frustrating delays that undermine the user experience.
Beyond performance, the Galaxy A16 5G suffers from limited options and a lack of polish. Customization choices within One UI 6.1 feel restricted compared to higher-tier Samsung devices, offering fewer personalization avenues. This extends to pre-installed apps and features, which, while functional, lack the refined feel found elsewhere. Samsung's commitment to software updates is a positive, but the core experience remains constrained by hardware limitations, preventing the software from truly shining.
Finally, the audio experience is poor. The single, downward-firing speaker produces tinny, distorted sound, especially at higher volume
Value
3
Response from Samsung USBy R&R, June 3, 2025
Thank you for sharing your thoughts, Samsungfan! We appreciate your detailed feedback-it’s what helps us grow and innovate. The Galaxy A16 5G is designed to provide essential features, including 5G connectivity and a large AMOLED display, making it a wise choice for users prioritizing performance and value. While preferences can vary, many users have found it to be a reliable daily driver. Thank you again for your detailed, thoughtful review. We value you as a part of the Samsung community.
-Ty
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-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy phones only brand I use
on June 1, 2025
Posted by: Bugzy1618
[This review was collected as part of a promotion.] I have always used the Samsung Galaxy phone but 2 months ago my Galaxy A 25 broke due to money issues I got a Motorola phone I've now switched back and have the Galaxy A16 5g the screen size, quality, overall display is by far the best, sound quality is great you have more options with the Samsung Galaxy phone I will never switch to a different brand of phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone
on June 1, 2025
Posted by: Spooky
[This review was collected as part of a promotion.] The AI on this phone is so awesome its name is Gemini and when you ask it a question it gives you in full detailed research of whatever you asked. I love using my Gemini for everything.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love all the features on this phone
on June 1, 2025
Posted by: DeltaDawn
[This review was collected as part of a promotion.] This is one of the best phones I think I have ever had I love all the features and it's easy to work with
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More than a basic phone, less impact on my budget.
on June 1, 2025
Posted by: Regina
Verified Purchase:Yes
A16 is a nice phone at a good price. The reception is clear. The screen visuals are sharp.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on June 1, 2025
Posted by: Jimfresh247
[This review was collected as part of a promotion.] This device is amazing especially with galaxy Ai just makes that much better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not working properly
on June 1, 2025
Posted by: Mmunoz
[This review was collected as part of a promotion.] It works very slow the application will take long time to open
Value
3
Response from Samsung USBy R&R, June 2, 2025
Good day Mmunoz,
Thank you for your feedback on your Galaxy A16 5G. If you’re experiencing slow performance on your phone, we recommend using the Quick Optimization feature. This tool enhances your device’s performance by identifying apps that consume excessive battery power. It also frees up memory by removing unnecessary items, deleting unneeded files, scanning for malware, and closing background apps. Optimizing your phone is a quick and straightforward process. To do this, go to Settings, swipe to and tap on Device care, then select Optimize Now and tap Done. For further assistance, please check out the article “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thank you for sharing your input. We appreciate your choice of Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Thank you for your feedback on your Galaxy A16 5G. If you’re experiencing slow performance on your phone, we recommend using the Quick Optimization feature. This tool enhances your device’s performance by identifying apps that consume excessive battery power. It also frees up memory by removing unnecessary items, deleting unneeded files, scanning for malware, and closing background apps. Optimizing your phone is a quick and straightforward process. To do this, go to Settings, swipe to and tap on Device care, then select Optimize Now and tap Done. For further assistance, please check out the article “Keep your Galaxy phone or tablet from slowing down with Device Care.” Thank you for sharing your input. We appreciate your choice of Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US