Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
So far so good
on March 31, 2025
Posted by: Brandi
[This review was collected as part of a promotion.] I have had the phone for about a week but I like it so far. Except for the fact that you can't double tap the side button to turn on the flash light like with the old one. You also can't customize the app icons like you could with the old one either.
Value
4
Response from Samsung USBy R&R, April 1, 2025
Hi Brandi,
Thank you for your review! We're glad you're enjoying the Galaxy A16 5G so far. We appreciate your feedback regarding the flashlight feature and the customization of the app icon. You can customize the side button to perform your preferred actions. To remap it for different functions, navigate to Settings, tap Advanced Features, and select Side Button to adjust your settings. Accessing your phone's apps is easier than ever; swipe up on the Home screen to view all your apps. However, if you prefer to have an "All Apps" button on your screen, we can show you how to enable it. Please check out the article "Access and Organize the Apps on Your Galaxy Phone" to find the best method for you. We value your input greatly. Thank you for sharing your thoughts and being a part of the Samsung community!
Customize the side button or Bixby button on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002033/
Access and organize the apps on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001342/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Thank you for your review! We're glad you're enjoying the Galaxy A16 5G so far. We appreciate your feedback regarding the flashlight feature and the customization of the app icon. You can customize the side button to perform your preferred actions. To remap it for different functions, navigate to Settings, tap Advanced Features, and select Side Button to adjust your settings. Accessing your phone's apps is easier than ever; swipe up on the Home screen to view all your apps. However, if you prefer to have an "All Apps" button on your screen, we can show you how to enable it. Please check out the article "Access and Organize the Apps on Your Galaxy Phone" to find the best method for you. We value your input greatly. Thank you for sharing your thoughts and being a part of the Samsung community!
Customize the side button or Bixby button on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10002033/
Access and organize the apps on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10001342/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Battery / memory/ loses service
on March 31, 2025
Posted by: Acam291
[This review was collected as part of a promotion.] Now brief battery could be better and loses service when auto rotated
Value
3
Response from Samsung USBy R&R, April 1, 2025
Ciao Acam291,
Thank you for sharing your insights on your Galaxy A16 5G. The auto-rotate feature enables your device's screen to automatically adjust and rotate according to how you hold it. However, please note that not all apps support both portrait and landscape modes. If the app you are using doesn't support the desired orientation, the screen will not change when you rotate your phone. To ensure your device's battery lasts throughout the day, please charge it properly using your Samsung charger and avoid third-party accessories. Additionally, you can optimize your device’s battery usage by going to "Battery and device care" in the "Settings" menu. Tap ‘Optimize now’ to check for apps that are consuming excessive battery in the background. For more information on optimizing your device’s battery, please refer to the article titled “Galaxy Battery” linked below. You can also find additional details about the auto-rotate feature linked as well. Thank you again for your feedback and for choosing Samsung as your preferred brand!
Galaxy Battery
https://www.samsung.com/us/support/galaxy-battery/optimization/
Turn your Galaxy phone or tablet's screen rotation on or off
https://www.samsung.com/us/support/answer/ANS10001977/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your insights on your Galaxy A16 5G. The auto-rotate feature enables your device's screen to automatically adjust and rotate according to how you hold it. However, please note that not all apps support both portrait and landscape modes. If the app you are using doesn't support the desired orientation, the screen will not change when you rotate your phone. To ensure your device's battery lasts throughout the day, please charge it properly using your Samsung charger and avoid third-party accessories. Additionally, you can optimize your device’s battery usage by going to "Battery and device care" in the "Settings" menu. Tap ‘Optimize now’ to check for apps that are consuming excessive battery in the background. For more information on optimizing your device’s battery, please refer to the article titled “Galaxy Battery” linked below. You can also find additional details about the auto-rotate feature linked as well. Thank you again for your feedback and for choosing Samsung as your preferred brand!
Galaxy Battery
https://www.samsung.com/us/support/galaxy-battery/optimization/
Turn your Galaxy phone or tablet's screen rotation on or off
https://www.samsung.com/us/support/answer/ANS10001977/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Samsung FOREVER
on March 31, 2025
Posted by: HB8109
[This review was collected as part of a promotion.] I LOVE Samsung... I've been a customer since the A14... and I have NO COMPLAINTS... nice size,more than enough memory and the games look great!!!
Value
5
Response from Samsung USBy R&R, April 24, 2025
Hey, hey HB8109,
Thank you for sharing your enthusiasm for Samsung and the Galaxy A16 5G! It's fantastic to hear that you've been a loyal customer since the A14 and continue to enjoy the experience. We're ecstatic that you appreciate its size, plentiful memory, and how great the games look! Thank you for your awesome review. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your enthusiasm for Samsung and the Galaxy A16 5G! It's fantastic to hear that you've been a loyal customer since the A14 and continue to enjoy the experience. We're ecstatic that you appreciate its size, plentiful memory, and how great the games look! Thank you for your awesome review. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Perfect phone for day to day use
on March 31, 2025
Posted by: Marsholio
[This review was collected as part of a promotion.] I recently bought the a16 because the moto g power (2021) model I had was slow and baggy and the phone before that was a Samsung and so on so fourth but the moto just felt empty the entire time I was using it then I seen that the a16 came out and bought it it seamlessly switching between apps and other actions like games, movies, streaming platforms
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Definitely is not a winning device.
on April 1, 2025
Posted by: Jojangles
[This review was collected as part of a promotion.] Not ideal for gaming due to slow upload speeds. Does have good quality graphics and sensor speeds.
Value
3
Response from Samsung USBy R&R, April 1, 2025
Howdy Jojangles,
Thank you for sharing your experience with the Galaxy A16 5G. Stay ahead of the game with its powerful processor. Are you ready to speed things up? The Galaxy A16 5G lets you load games, browse the web, and download content quickly, thanks to its impressive octa-core processor and fast 5G capabilities. With Vision Booster, you can enjoy ultra-clear and smooth viewing and gaming experiences anywhere. As long as you have a strong network connection, you can keep gaming longer with the robust 5,000mAh battery. Super-Fast Charging allows you to recharge your battery in no time. To learn more about your Galaxy A16 5G and all its features, check out the detailed article below. We appreciate you taking the time to reach out and share your experience. Thank you for being part of the Samsung family!
Galaxy A16 5G
https://www.samsung.com/us/smartphones/galaxy-a16-5g/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. Stay ahead of the game with its powerful processor. Are you ready to speed things up? The Galaxy A16 5G lets you load games, browse the web, and download content quickly, thanks to its impressive octa-core processor and fast 5G capabilities. With Vision Booster, you can enjoy ultra-clear and smooth viewing and gaming experiences anywhere. As long as you have a strong network connection, you can keep gaming longer with the robust 5,000mAh battery. Super-Fast Charging allows you to recharge your battery in no time. To learn more about your Galaxy A16 5G and all its features, check out the detailed article below. We appreciate you taking the time to reach out and share your experience. Thank you for being part of the Samsung family!
Galaxy A16 5G
https://www.samsung.com/us/smartphones/galaxy-a16-5g/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
I love the way my Samsung functions and the weigh
on April 1, 2025
Posted by: Pumpkinhead
[This review was collected as part of a promotion.] This Samsung phone is probably one of the best phones that I have had I been through many.the apps are fantastic.and it don't get as complicated as all the other phones that I have owned.if something happens to this one or I update it's gonna have to be one like this one or close to it.
Value
5
Response from Samsung USBy R&R, April 18, 2025
Hey Pumpkinhead,
Thank you so much for sharing your experience with your Galaxy A16 5G! It’s great to hear how much you enjoy your phone’s performance and feel. From its user-friendly interface to the smooth-running apps, this phone knows how to deliver. A cool resource that delves deeper into your phone’s functionality is the article “Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” We appreciate your taking the time to leave a review. Thank you for being a valued Samsung customer.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you so much for sharing your experience with your Galaxy A16 5G! It’s great to hear how much you enjoy your phone’s performance and feel. From its user-friendly interface to the smooth-running apps, this phone knows how to deliver. A cool resource that delves deeper into your phone’s functionality is the article “Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” We appreciate your taking the time to leave a review. Thank you for being a valued Samsung customer.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for the money.
on April 1, 2025
Posted by: Cuddlyone
[This review was collected as part of a promotion.] Great phone for the money. Slow during updates and Installs but rest of the time it's pretty responsive. Coming from an iphone13, few annoyances, like Samsung pay popping up when you open the phone up. But Great phone for the money, going to try the ear buds next. But very good product for the money, Great bang for your buck.
Value
5
Response from Samsung USBy R&R, April 16, 2025
Hey Cuddlyone! Thank you for sharing your experience with your Galaxy A16 5G. The Galaxy A16 5G camera has completely excelled in taking pictures, and it’s truly a highlight of the phone! The photo quality is breathtaking, and the sharp, vibrant colors and easy editing tool make every moment captured a masterpiece. The 50MP camera is a game changer for mobile devices. Find out more about your device’s camera and all you can do by checking the article below. We are so thrilled to know you have found your mobile companion with your Galaxy A16 5G. We know how that can be after so many letdowns. We are glad this one stands out! Thanks for choosing innovation with Samsung!
Use the Camera app on the Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Use the Camera app on the Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone for budget minded
on April 1, 2025
Posted by: Avalanche
[This review was collected as part of a promotion.] Excellent quality and durable. Easy to navigate and have most bells and whistles. Happy with the device so far.
Value
5
Response from Samsung USBy R&R, April 3, 2025
How is it going Avalanche,
Thank you for your review of the Galaxy A16 5G! We're excited to hear that you are enjoying your experience with the device. It is equipped with numerous features designed to enhance your daily tasks, including fast connectivity and efficient performance. One of the standout features is "Modes and Routines," which allows you to automate and personalize your phone to fit your lifestyle, making multitasking smoother and more efficient. You can find more information on how to set them up and so much about other features in the link provided below. Thank you again for your feedback, and we hope you continue to enjoy everything the Galaxy A16 5G has to offer! We truly appreciate you—enjoy your Samsung experience!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your review of the Galaxy A16 5G! We're excited to hear that you are enjoying your experience with the device. It is equipped with numerous features designed to enhance your daily tasks, including fast connectivity and efficient performance. One of the standout features is "Modes and Routines," which allows you to automate and personalize your phone to fit your lifestyle, making multitasking smoother and more efficient. You can find more information on how to set them up and so much about other features in the link provided below. Thank you again for your feedback, and we hope you continue to enjoy everything the Galaxy A16 5G has to offer! We truly appreciate you—enjoy your Samsung experience!
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US