Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Posted by: Silver954
from California
Verified Purchase:Yes
Great phone at an excellent price point! Coming from pixel phones, Samsung is better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love it, it's very good, it's something I gave t
on May 28, 2025
Posted by: Anonymous
from Noth carolina
Expertise:Intermediate
Verified Purchase:Yes
I loved thanks so much It's a gift for you, son. A
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, May 30, 2025
Hey there Joselito salas lopez,
Thanks for the kind words! It’s always special when a Samsung device becomes part of a meaningful gift, especially for a family. The Galaxy A16 5G is a fantastic choice for staying connected, and we are thrilled to hear that it has been received with joy. We appreciate the feedback from our valued customers. Thank you for choosing Samsung!
-Ty
Samsung Support
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Thanks for the kind words! It’s always special when a Samsung device becomes part of a meaningful gift, especially for a family. The Galaxy A16 5G is a fantastic choice for staying connected, and we are thrilled to hear that it has been received with joy. We appreciate the feedback from our valued customers. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Posted by: Margaret Wilson
Verified Purchase:Yes
Love the look of the screen and the myriad customizing options. Minus one star because it is slower than my moto edge
Written by a customer while visiting Samsung US
Customer Rating
5
All Samsung products come with unbeatable features
on May 30, 2025
Posted by: Ilove
from Midwest, Wyoming
Expertise:Beginner
I love Samsung products and the customer service is excellent
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Experience that comes with Samsung
on May 31, 2025
Posted by: Keedrauhl
[This review was collected as part of a promotion.] I decided to continue using Samsung.
When I switched from my LG device and the experience of using Samsung was impressive, the first thing that I enjoyed the most was the Smart Switch functionality, it was superb andsmooth. And the second thing that blew my mind is the samsung wallet, it was really amazing experience that I have enjoyed using.
Last thing I enjoyed using is the Galaxy AI, It is very convenient when searching and translating for me.
When I switched from my LG device and the experience of using Samsung was impressive, the first thing that I enjoyed the most was the Smart Switch functionality, it was superb andsmooth. And the second thing that blew my mind is the samsung wallet, it was really amazing experience that I have enjoyed using.
Last thing I enjoyed using is the Galaxy AI, It is very convenient when searching and translating for me.
Value
5
Written by a customer while visiting Samsung US
Posted by: Jack
from Philadelphia area
Expertise:Intermediate
Verified Purchase:Yes
Bit disapponited as I expected better tower connection than my old a32. I still get dropouts; guess my home has some intermittent poor comm areas but always showing 4 bars. Frustrating!
I would recommend this to a friend!
Features
4
Performance
2
Design
4
Value
5
Response from Samsung USBy R&R, June 2, 2025
Hey there Jack,
Thank you for reaching out to us about your Galaxy A16 5G. If you are experiencing a low signal or no signal at all, it may impact your ability to connect to the internet and make or receive phone calls.
To troubleshoot the issue, please follow these steps:
1. Swipe down from the top of the screen to open the Quick Settings panel.
2. Ensure that Airplane mode is turned off.
3. Ensure that Mobile Data is enabled.
4. Disable Wi-Fi Calling if it is enabled.
Next, go to Settings and tap on Connections. Then, select Mobile networks, tap on Network operators, and choose either “Select automatically” or toggle the switch next to it. Please note that this option may not be available on all carriers.
For additional assistance, you can read the article titled “Samsung phone has poor signal and cannot use data or make calls” to learn more about achieving a reliable mobile connection.
If you require additional assistance, please don’t hesitate to contact our Samsung Support Team. Thank you for choosing Samsung!
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for reaching out to us about your Galaxy A16 5G. If you are experiencing a low signal or no signal at all, it may impact your ability to connect to the internet and make or receive phone calls.
To troubleshoot the issue, please follow these steps:
1. Swipe down from the top of the screen to open the Quick Settings panel.
2. Ensure that Airplane mode is turned off.
3. Ensure that Mobile Data is enabled.
4. Disable Wi-Fi Calling if it is enabled.
Next, go to Settings and tap on Connections. Then, select Mobile networks, tap on Network operators, and choose either “Select automatically” or toggle the switch next to it. Please note that this option may not be available on all carriers.
For additional assistance, you can read the article titled “Samsung phone has poor signal and cannot use data or make calls” to learn more about achieving a reliable mobile connection.
If you require additional assistance, please don’t hesitate to contact our Samsung Support Team. Thank you for choosing Samsung!
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
Best phone ever created worldwide!!!
on May 31, 2025
Posted by: Tarheel1989
[This review was collected as part of a promotion.] Best phone I've ever owed my whole life you can literally ask the phone to do anything and it will.
Value
2
Response from Samsung USBy R&R, June 2, 2025
Howdy Tarheel1989,
We appreciate your enthusiasm for enjoying your Galaxy A16 5G! It’s great that you’re enjoying your device and discovering all the cool features it has to offer. If you would like to learn more about your device, please check out the article “Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” Thank you for your review. We’re grateful for your support of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your enthusiasm for enjoying your Galaxy A16 5G! It’s great that you’re enjoying your device and discovering all the cool features it has to offer. If you would like to learn more about your device, please check out the article “Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G.” Thank you for your review. We’re grateful for your support of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on May 31, 2025
Posted by: Kriskross
[This review was collected as part of a promotion.] This phone has all the parks and the best part is of course the galaxy AI This phone is very well functioning and does everything that I needed to do
Value
5
Written by a customer while visiting Samsung US