Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
Could use better upgrades
on March 17, 2025
Posted by: Stkaf06
[This review was collected as part of a promotion.] This is my first bad review about a Samsung phone I got it this year 2025 and it let me down. I was first excited because of the screen size but once I started to download my app amd used them it had issues with audio and game lag.i turn on wifi and it was difficult to pick up wifi signal and hold a stable connection. It lags in response on Google. The phone itself isn't bad looking but to me it fails on the technology.
Value
2
Response from Samsung USBy R&R, March 20, 2025
Hi there Stkaf06,
Thank you for sharing your experience with your Galaxy A16 5G phone. We are thrilled to hear that you have upgraded to a device that offers exclusive features and services, setting it apart from non-Samsung phones. The 6.7 FHD+ Super AMOLED display ensures your favorite content is a joy to view. To further elevate your gaming experience, you can enable the unique Dolby Atmos sound through Settings. By tapping “Settings” and opening “Sounds,” you can select Sound quality and effects and enable “Dolby Atmos” for your device sound and “Dolby Atmos for gaming” to enhance the sound quality while gaming. Regular software updates are crucial for optimal device interaction. We appreciate your feedback and your support of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G phone. We are thrilled to hear that you have upgraded to a device that offers exclusive features and services, setting it apart from non-Samsung phones. The 6.7 FHD+ Super AMOLED display ensures your favorite content is a joy to view. To further elevate your gaming experience, you can enable the unique Dolby Atmos sound through Settings. By tapping “Settings” and opening “Sounds,” you can select Sound quality and effects and enable “Dolby Atmos” for your device sound and “Dolby Atmos for gaming” to enhance the sound quality while gaming. Regular software updates are crucial for optimal device interaction. We appreciate your feedback and your support of Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The AI function
on March 17, 2025
Posted by: WickedWich
[This review was collected as part of a promotion.] Greatly enjoy it's ability to seamlessly traverse information between multiple applications. Makes multitasking a lot "less difficult"
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I really liked all the space this new phone has.
on March 17, 2025
Posted by: ILoveTheSunShine
[This review was collected as part of a promotion.] I have only used samsung products for a long time and each time I upgrade there's always been something to look forward to. This a16 is also very light, I love it. I love the bigger screen for gaming and streaming my favorite shows I love. Moving forward I expect greater things from samsung and will continue to use samsung products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Well known feature and setting that made it easy.
on March 17, 2025
Posted by: Juanie
[This review was collected as part of a promotion.] It does keep up with the events of now but for starters it's good
Value
3
Response from Samsung USBy R&R, March 20, 2025
Hello Juanie,
Thank you for sharing your feedback on the Galaxy A16 5G! Experience incredible value with the Galaxy A16 5G, packed with essential everyday life features. Samsung was rated #1 in Customer Satisfaction and Overall Service Quality for 5G Mobile Devices by the American Consumer Satisfaction Index (ACSI). The 6.7" screen on the Galaxy A16 5G offers bright, vivid detail, and the Vision Booster enhances your viewing and gaming experiences with ultra-clear, smooth visuals at up to 800 nits brightness. To learn more about your Galaxy A16 5G, please refer to the link below titled "Samsung Features Available on the Galaxy A16 5G." Thank you for your review! We appreciate your trust in Samsung.
-Ty
Samsung features available on the Galaxy A16 5G
https://www.samsung.com/us/support/answer/ANS10004655/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A16 5G! Experience incredible value with the Galaxy A16 5G, packed with essential everyday life features. Samsung was rated #1 in Customer Satisfaction and Overall Service Quality for 5G Mobile Devices by the American Consumer Satisfaction Index (ACSI). The 6.7" screen on the Galaxy A16 5G offers bright, vivid detail, and the Vision Booster enhances your viewing and gaming experiences with ultra-clear, smooth visuals at up to 800 nits brightness. To learn more about your Galaxy A16 5G, please refer to the link below titled "Samsung Features Available on the Galaxy A16 5G." Thank you for your review! We appreciate your trust in Samsung.
-Ty
Samsung features available on the Galaxy A16 5G
https://www.samsung.com/us/support/answer/ANS10004655/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Works good
on March 17, 2025
Posted by: Stangman67
[This review was collected as part of a promotion.] Used for phone calls and emails YouTube grocery orders
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Screenshot
on March 17, 2025
Posted by: Sidebuttonsareuseless
[This review was collected as part of a promotion.] Works great, except for the screenshot feature. Nearly impossible to get a screenshot with this phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product is great just needs more storage
on March 17, 2025
Posted by: Gaby69
[This review was collected as part of a promotion.] It's a great phone but it receives for memory storage. It has long lasting battery life And a delicate screen.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
This product has been a decent upgrade.
on March 17, 2025
Posted by: CosmicRed29
[This review was collected as part of a promotion.] Quick responses to websites, vivid design.
Location of fingerprint reader I could have lived without but other than that great product over all
Location of fingerprint reader I could have lived without but other than that great product over all
Value
4
Written by a customer while visiting Samsung US