Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
Worst phone
on March 2, 2026
Posted by: Gingersnap
Expertise:Expert
I have had this phone for a month and tried to give it an honest chance, it has repeatedly failed, it glitches, runs slow, shuts my apps down when I'm using them or will freeze, it disconnects from my car frequently when I'm using GPS or just listening to music and when I'm typing the keyboard will disappear. I have never felt the need to leave a review for anything but this phone is horrible and makes me want to throw it against a wall. I have done the updates and the very frequent restarts but this phone is more frustrating than anything, even typing this now the phone keeps glitching. Save your money
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
4
Response from Samsung USBy R&R, March 3, 2026
Hey there Gingersnap,
Thank you for sharing your experience with your Galaxy A16 5G. Based on the behavior you've described; it seems that your device may occasionally benefit from quick optimization. When multiple apps are running in the background, it can slow down your phone’s processor, leading to app closures or your phone stalling.
To maintain optimal performance, you can use the Device care feature, which provides an overview of your battery, storage, and RAM. This feature automatically optimizes your phone or tablet for faster, better performance. The Quick optimization tool enhances your device’s performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap Device care, then select Optimize now, and tap Done. For more information on keeping your device running smoothly, please check out the online article linked below.
If you continue to experience issues, please reach out to our Samsung Support Team for tailored troubleshooting options. Thank you for your feedback and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. Based on the behavior you've described; it seems that your device may occasionally benefit from quick optimization. When multiple apps are running in the background, it can slow down your phone’s processor, leading to app closures or your phone stalling.
To maintain optimal performance, you can use the Device care feature, which provides an overview of your battery, storage, and RAM. This feature automatically optimizes your phone or tablet for faster, better performance. The Quick optimization tool enhances your device’s performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unneeded files, scans for malware, and closes background apps.
Optimizing your phone is quick and simple. Just go to Settings, swipe to and tap Device care, then select Optimize now, and tap Done. For more information on keeping your device running smoothly, please check out the online article linked below.
If you continue to experience issues, please reach out to our Samsung Support Team for tailored troubleshooting options. Thank you for your feedback and for choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
