Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
product great
on December 6, 2025
Posted by: lovesamsung15
[This review was collected as part of a promotion.] Very easy to use and lots of extras. I love my phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
I love galaxies but this is the worst one yet
on December 6, 2025
Posted by: Loveofgalaxies
[This review was collected as part of a promotion.] I use this device for appointments, social media, photography and music. The system keeps saying it is shutting down and I have to restart my phone everyday to get faster speed. I love galaxies but this one has been nothing but problems since I bought it. Going to buy a new one due to lack of performance.
Value
2
Response from Samsung USBy R&R, December 12, 2025
Hey there Loveofgalaxies,
We appreciate your ongoing loyalty to Galaxy and thank you for your honest feedback on the A16 5G. Designed for reliable performance and daily efficiency, your insights help us enhance consistency throughout our lineup. Your feedback plays a crucial role in developing smoother performance for future Galaxy models. Thank you for sharing your thoughts and being part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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We appreciate your ongoing loyalty to Galaxy and thank you for your honest feedback on the A16 5G. Designed for reliable performance and daily efficiency, your insights help us enhance consistency throughout our lineup. Your feedback plays a crucial role in developing smoother performance for future Galaxy models. Thank you for sharing your thoughts and being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Christmas gift
on December 6, 2025
Posted by: Qballaz
[This review was collected as part of a promotion.] This was supposed to be a Christmas gift for my daughter. However her old phone not a Samsung device by the waythe battery had swelled up on it and j didn't want it to cause fire . So she got this as an early Christmas present. The app in the Samsung phone made the transmission so easy and simple . The phone works great and the display and speed of the phone was far better then I expected. Such a great option for entry level Samsung. Couldn't be happier with the purchase
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Slower phone.
on December 6, 2025
Posted by: LUNA65
[This review was collected as part of a promotion.] I am not a fan of this model. Fingerprint sensor not great at all. So much slower than my last Samsung phone which is older model.
Value
3
Response from Samsung USBy R&R, December 12, 2025
Hello LUNA65,
Thank you for your feedback on the Galaxy A16 5G. This device was designed to provide reliable security and fast performance for everyday tasks. No one in the world is quite like you, and no two fingerprints are exactly the same. That's why fingerprint security on Galaxy phones and tablets is so dependable. However, using the fingerprint scanner may vary slightly depending on your specific device. You can learn more by checking out the online article linked below. Your experience helps us improve speed and biometric accuracy in future Galaxy devices. We appreciate your input and value your loyalty as a Samsung customer.
Use the fingerprint sensor on your Galaxy phone or tablet (samsung.com)
https://www.samsung.com/us/support/answer/ANS10001613/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A16 5G. This device was designed to provide reliable security and fast performance for everyday tasks. No one in the world is quite like you, and no two fingerprints are exactly the same. That's why fingerprint security on Galaxy phones and tablets is so dependable. However, using the fingerprint scanner may vary slightly depending on your specific device. You can learn more by checking out the online article linked below. Your experience helps us improve speed and biometric accuracy in future Galaxy devices. We appreciate your input and value your loyalty as a Samsung customer.
Use the fingerprint sensor on your Galaxy phone or tablet (samsung.com)
https://www.samsung.com/us/support/answer/ANS10001613/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I've always loved Samsung products
on December 6, 2025
Posted by: Moose68
[This review was collected as part of a promotion.] I use my phone for everything. Samsung is one of the best products
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Remarkable Value
on December 6, 2025
Posted by: Tjack74
[This review was collected as part of a promotion.] The Galaxy A series phones are a remarkable value. The A 16 functions flawlessly as a phone and connects to WIFI effortlessly. I t is fast enough to run most applications, with the only exception being high end games. Samsung's Gemini AI Agent ( Galaxy AI ) runs very well on it and is a massive value adder. The screen and camera are very good although certainly not the equal of much more expensive models. Nonetheless, taking and viewing photos is quite enjoyable. I highly recommend the Galaxy A16 to anyone looking for high value for their money.
Value
4
Response from Samsung USBy R&R, December 18, 2025
Hi Tjack74,
Thank you for sharing such a detailed review of the Galaxy A16 5G. The A series is designed to provide reliable performance, strong connectivity, and smart Galaxy AI features that add real value to daily use. It’s great to hear how the display, camera, and AI tools improve your experience, making the device fun for communication, productivity, and content viewing. We appreciate your thoughtful feedback and thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing such a detailed review of the Galaxy A16 5G. The A series is designed to provide reliable performance, strong connectivity, and smart Galaxy AI features that add real value to daily use. It’s great to hear how the display, camera, and AI tools improve your experience, making the device fun for communication, productivity, and content viewing. We appreciate your thoughtful feedback and thank you for being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Terrific device
on December 6, 2025
Posted by: HatefulShade
[This review was collected as part of a promotion.] It awesome for all types of purposes and the galaxy Ai is unbelievably helpful
Value
4
Response from Samsung USBy R&R, December 18, 2025
Ahoy HatefulShade,
Thank you for sharing your experience with the Galaxy A16 5G. Designed to support a wide range of daily activities, the Galaxy A16 5G combines reliable performance with Galaxy AI tools that boost productivity and convenience. It’s great to hear how well it handles everything you need throughout the day. Thank you for choosing Samsung as your go-to brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. Designed to support a wide range of daily activities, the Galaxy A16 5G combines reliable performance with Galaxy AI tools that boost productivity and convenience. It’s great to hear how well it handles everything you need throughout the day. Thank you for choosing Samsung as your go-to brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
A16 Samsung
on December 6, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] My phone has been bought twice simply because I can't have nothing less than this phone programmed w galaxy AI
Value
4
Response from Samsung USBy R&R, December 18, 2025
Howdy matthewsweezy,
Thank you for your continued trust in the Galaxy A16 5G. Designed to provide reliable performance with Galaxy AI, the Galaxy A16 5G offers a smooth and familiar experience that many users return to. It’s wonderful to hear how well it fits into your daily routine. We value your loyalty and appreciate you being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your continued trust in the Galaxy A16 5G. Designed to provide reliable performance with Galaxy AI, the Galaxy A16 5G offers a smooth and familiar experience that many users return to. It’s wonderful to hear how well it fits into your daily routine. We value your loyalty and appreciate you being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US