Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Not that good
on December 5, 2025
Posted by: Dan2cray
[This review was collected as part of a promotion.] I rate it a 6/10 I would buy again please buy message
Value
3
Response from Samsung USBy R&R, December 11, 2025
Hey there Dan2cray,
We value your feedback on the Galaxy A16 5G. It’s built to provide reliable performance and essential Galaxy features in a compact design. Your input helps us improve with every new release. Thank you for sharing your thoughts and being part of the Samsung community.
-Ty
Samsung Support
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We value your feedback on the Galaxy A16 5G. It’s built to provide reliable performance and essential Galaxy features in a compact design. Your input helps us improve with every new release. Thank you for sharing your thoughts and being part of the Samsung community.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This product works great for me. Easy access to ap
on December 5, 2025
Posted by: Luvmyphn
[This review was collected as part of a promotion.] I use my device for streaming watch movies make calls&texts
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Its an ok phone
on December 5, 2025
Posted by: The190xtguy
[This review was collected as part of a promotion.] The phone gets the job done I do have to restart it one or twice a week due to it likes to crash the system ui or make the audio very buggy sometimes Its like the phone can't handle more than 7 open in the windows then it gets laggy and has a hard time loading i also don't usually use the ai feture because I don't feel like its not well promoted on the device its a good phone I just feel that there could be some improvement .
Value
3
Response from Samsung USBy R&R, December 11, 2025
Howdy The190xtguy,
Thank you for reviewing the Galaxy A16 5G. This device aims to provide efficient multitasking with smart AI features. To check your device's performance, use the Device care feature, which summarizes your battery, storage, and RAM. You can also automatically optimize your phone or tablet for better, smoother operation. To do this, go to Settings, swipe to and select Device care, tap Optimize now, and then tap Done. Quick optimization boosts performance and is useful, but there are additional tips and tricks to keep your device running well. For more information, including settings you might not know could enhance your experience, please visit the online resource linked below. Your feedback helps us improve system performance to ensure every Galaxy experience remains smooth and reliable. Thank you for sharing your experience and being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for reviewing the Galaxy A16 5G. This device aims to provide efficient multitasking with smart AI features. To check your device's performance, use the Device care feature, which summarizes your battery, storage, and RAM. You can also automatically optimize your phone or tablet for better, smoother operation. To do this, go to Settings, swipe to and select Device care, tap Optimize now, and then tap Done. Quick optimization boosts performance and is useful, but there are additional tips and tricks to keep your device running well. For more information, including settings you might not know could enhance your experience, please visit the online resource linked below. Your feedback helps us improve system performance to ensure every Galaxy experience remains smooth and reliable. Thank you for sharing your experience and being part of the Samsung family.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The Samsung Galaxy A16 5G is a good decent phone
on December 5, 2025
Posted by: Like2survey
[This review was collected as part of a promotion.] This phone is mostly impressive, but it still lacks speed and has a few tweets that could make it a better phone in the future versions, like higher proc speed and more ram and cache. Instead of going with an octocore processor, try 10 or 12 processors and more cache. 8 to 12 gb of ram will be great. The benchmarks are good but the apps still can still freeze or act up on you..please develop better device care programs that allows you to to temporarily turn off the battery to give the phone a tru cold boot up like a PC to totally power down the ram and all parts that cannot hold temporary memory...without the power source, not just a restart or standard power off and power on method.all companies need more restrictions on their AI programs like the Galaxy AI, very competitive!!!
Value
4
Response from Samsung USBy R&R, February 12, 2026
Hey there Like2Survey,
Thank you for your detailed and thoughtful feedback. We appreciate that you’ve taken the time to explore all the features of the Galaxy A16 5G, and your insights are highly valued. We are constantly working to improve processing power, storage, and software optimization to enhance your daily experience. Your suggestions help guide the development of future devices and system features. Thank you for sharing your perspective and supporting Samsung.
-Ty
Samsung Support
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Samsung Community
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Facebook
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Thank you for your detailed and thoughtful feedback. We appreciate that you’ve taken the time to explore all the features of the Galaxy A16 5G, and your insights are highly valued. We are constantly working to improve processing power, storage, and software optimization to enhance your daily experience. Your suggestions help guide the development of future devices and system features. Thank you for sharing your perspective and supporting Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Great Phone
on December 5, 2025
Posted by: Taye47
[This review was collected as part of a promotion.] My Samsung A16 is very reliable and have plenty of storage space. When I take pictures, they come out clear. I can do alot with the camera, like edit and use the slow motion feature when recording.
Value
4
Response from Samsung USBy R&R, December 22, 2025
Hey Taye47,
Thank you for sharing your experience with the Galaxy A16 5G. The A series is known for reliable performance, generous storage, and versatile camera capabilities, and your feedback highlights these strengths. We appreciate your input and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your experience with the Galaxy A16 5G. The A series is known for reliable performance, generous storage, and versatile camera capabilities, and your feedback highlights these strengths. We appreciate your input and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
A16 good overall
on December 5, 2025
Posted by: Rthalaska
[This review was collected as part of a promotion.] Good phone overall next x̌xxxxxxxxxxxxxxxxx̌x̌xxxxxxxxxxxxx̌ccxxxx
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on December 5, 2025
Posted by: Joserg209
[This review was collected as part of a promotion.] Excellent phone especially the price. It far exceeded my expectations. I recommend for any person. Plus ai that comes with is great. Although I need to get used to using AI more
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Do I love it?
on December 5, 2025
Posted by: TheeGuru
[This review was collected as part of a promotion.] Do I love it? Eh... My keyboard constantly crashes and the phone runs extremely slow. I can barely use TikTok because it can't handle the magnitude of the app I suppose. The Ai im not too sure about. I'm not sure i will go for another Samsung, not too turned on by it and ready for another phone.
Value
3
Response from Samsung USBy R&R, December 11, 2025
Greetings TheeGuru,
Thank you for sharing your experience with the Galaxy A16 5G. It was built to deliver smooth performance during multitasking and creative activities, and your feedback helps us improve to meet those expectations in future devices. We value your input and your participation in the Samsung community.
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. It was built to deliver smooth performance during multitasking and creative activities, and your feedback helps us improve to meet those expectations in future devices. We value your input and your participation in the Samsung community.
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US