Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
This Phone is overall a great phone !
on December 5, 2025
Posted by: CasinoJoe
[This review was collected as part of a promotion.] This phone has something for everyone whether it be taking good pics to watching videos or whatever it maybe..The AI is a new great feature it can help in many different ways..I personally use my phone for work I do Doordash it does everything I need it to do and more I use the long lasting battery working after work I enjoy it watching and streaming videos on youtube..I also use it to take pictures of my family and my dogs it has great space for memorie and what ever your heart may desires. I would love to beable to afford one of Samsungs best phones until then this will work for now..
Value
4
Written by a customer while visiting Samsung US
Posted by: Eddy
Verified Purchase:Yes
Google message is terrible put the samsung messages back
Written by a customer while visiting Samsung US
Customer Rating
4
Good simple affordable
on December 5, 2025
Posted by: TundraXPGuy
[This review was collected as part of a promotion.] Love the size and simplicity of the phone. I do notice sometimes the phone will lag and freeze up when texting or navigating through a web site. I restart it daily. Pretty happy with the phone for what I paid for it.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This phone has been great to use.
on December 5, 2025
Posted by: Linlav
[This review was collected as part of a promotion.] I use my phone more for shopping, gaming, email etc.., than as a phone. It has a beautiful display, all is nice and clear. Handles games really well. I love the features it offers, ie.. wallet, saved login info, the Galaxy AI is great too. Very happy with my product.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Needs work
on December 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This phone was great when I first got it but after the first update it's been going downhill fast. The UI system fails everyday, the Sim card is not recognized and it's just very disappointing. I've had it looked at several times but it still failed me. The worst part is I only purchased it in February 2025. I keep trying but I think I got a lemon and would appreciate a new one.
Value
2
Response from Samsung USBy R&R, December 11, 2025
Hola Lindalou,
Thank you for your feedback on the Galaxy A16 5G. This device is built for reliable connectivity and smooth updates, and we appreciate your detailed comments. To better address your device’s behavior, please contact our Samsung Support Team. We may need to reproduce the problem to diagnose it correctly and offer the right solution. Our goal is to provide a great user experience, and a personalized review of your device’s behavior could be helpful. You can reach us by phone at 1-800-SAMSUNG or through chat. Your feedback helps us improve the dependability Samsung users rely on. We look forward to assisting you. Thanks again for sharing your insights.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A16 5G. This device is built for reliable connectivity and smooth updates, and we appreciate your detailed comments. To better address your device’s behavior, please contact our Samsung Support Team. We may need to reproduce the problem to diagnose it correctly and offer the right solution. Our goal is to provide a great user experience, and a personalized review of your device’s behavior could be helpful. You can reach us by phone at 1-800-SAMSUNG or through chat. Your feedback helps us improve the dependability Samsung users rely on. We look forward to assisting you. Thanks again for sharing your insights.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Better than the phone
on December 5, 2025
Posted by: Lindylou
[This review was collected as part of a promotion.] This watch has been working for me so far....alot better than the phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good price but hard to type
on December 5, 2025
Posted by: Adasgalaxy
[This review was collected as part of a promotion.] I bought the Galaxy A16 5G at a discounted price, and for the cost it performs fine for calls, browsing, and everyday apps. Galaxy AI adds some helpful smart features, especially in the camera and suggestions. My main issue is the screen being so smooth that swiping on the keyboard often goes wrong. The wrong words keep popping up when I swipe with my fingers, and typing becomes frustrating. Overall, it’s an okay budget phone with Galaxy AI, but the swipe‑typing problem is why I rate it 3 stars.
Value
3
Response from Samsung USBy R&R, December 11, 2025
Good day Adasgalaxy,
We’re happy your Galaxy A16 5G suits your daily needs and that Galaxy AI enhances your experience. A notable feature of the default Samsung Keyboard is its high level of customization. You can change the language, layout, themes, size, feedback, and even add custom symbols. To modify your keyboard settings, go to Settings, search for Samsung Keyboard, or tap the Settings icon in the keyboard toolbar. If incorrect words appear when using swipe, you can disable this feature. You can also add your most used words to help the keyboard learn your typing style, along with many other swipe customization options. The main aim is to improve predictive text by learning your typing habits. If you prefer, you can turn off the feature. For more tips on customizing your keyboard, see the online resource below. Your feedback on swipe sensitivity and keyboard accuracy is valuable in enhancing the device’s usability and comfort. We appreciate your input and thank you for choosing Samsung.
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
Adjust keyboard settings on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001592/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re happy your Galaxy A16 5G suits your daily needs and that Galaxy AI enhances your experience. A notable feature of the default Samsung Keyboard is its high level of customization. You can change the language, layout, themes, size, feedback, and even add custom symbols. To modify your keyboard settings, go to Settings, search for Samsung Keyboard, or tap the Settings icon in the keyboard toolbar. If incorrect words appear when using swipe, you can disable this feature. You can also add your most used words to help the keyboard learn your typing style, along with many other swipe customization options. The main aim is to improve predictive text by learning your typing habits. If you prefer, you can turn off the feature. For more tips on customizing your keyboard, see the online resource below. Your feedback on swipe sensitivity and keyboard accuracy is valuable in enhancing the device’s usability and comfort. We appreciate your input and thank you for choosing Samsung.
Keyboard is not working on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001545/
Adjust keyboard settings on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001592/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on December 5, 2025
Posted by: Fester
[This review was collected as part of a promotion.] I use my phone for work,calls,video,gaming and photos taking.
I enjoy my phone
I enjoy my phone
Value
5
Written by a customer while visiting Samsung US