Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
The phone works great for how I use it
on December 5, 2025
Posted by: ABsdillema
[This review was collected as part of a promotion.] The galaxy AI is very helpful in too many ways.
The streaming videos has no problems.
And for music the re e is no competition
The streaming videos has no problems.
And for music the re e is no competition
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Freezes up
on December 5, 2025
Posted by: Savage
[This review was collected as part of a promotion.] Its ok. Had it for about a year and a half. It freezes up alot and has other qwerks
Value
2
Response from Samsung USBy R&R, December 11, 2025
Greetings Savage,
We appreciate your feedback as a long-term Galaxy A16 5G user. This model was designed for durability and practical performance, and your input helps us enhance its dependability. If your device occasionally freezes or behaves oddly, clearing the cache might help. Clearing app cache is like giving your apps a reset; it removes leftover files that can cause slowdown. To do this, go to Settings, swipe to and tap Apps, find the app, then tap Storage, and finally tap Clear cache. For more tips on maintaining your device's performance, visit the link below. Thank you for helping us improve the Galaxy experience with future updates. We value your support as a member of the Samsung family and your shared experience.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your feedback as a long-term Galaxy A16 5G user. This model was designed for durability and practical performance, and your input helps us enhance its dependability. If your device occasionally freezes or behaves oddly, clearing the cache might help. Clearing app cache is like giving your apps a reset; it removes leftover files that can cause slowdown. To do this, go to Settings, swipe to and tap Apps, find the app, then tap Storage, and finally tap Clear cache. For more tips on maintaining your device's performance, visit the link below. Thank you for helping us improve the Galaxy experience with future updates. We value your support as a member of the Samsung family and your shared experience.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
A series n on my way to S.
on December 5, 2025
Posted by: Devilishsmile
[This review was collected as part of a promotion.] This has been the most dependability out of a phone that I have personally ever known. School,work, zoom I've done it all with this phone for two years. I can't wait to see my next device and the dependability it can bring. Im hoping to step up to the S series for the holidays. I wouldn't trust any other brand. Go Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product has some really great features.
on December 5, 2025
Posted by: DRu152
[This review was collected as part of a promotion.] So far this product has been very reliable and durable. I use this product literally all day, every single day. Don't get me wrong this product has had a few glitchy issues, but just restart your product and the issue is resolved. The battery life on a full charge is horrible. I've only used the type-c to type-c charger and box that came with my product, and it still doesn't seem to want to hold a charge at all. When I take it off the charger at a full charge, within about 4 minutes the barely level has already dropped to 98%. That is with my screen brightness at only being 24%. The cameras i feel could be a lot better then the quality of the ones that are on the product, but they do what I need em to do so it doesn't really but me too much. I mostly use my product for work reasons and for playing games.
Value
3
Response from Samsung USBy R&R, December 11, 2025
Hi There Dru152,
We’re happy your Galaxy A16 5G is reliable during your busy days and thank you for your detailed feedback. This model emphasizes durability and daily performance, offering versatile tools suited for work and leisure. Regarding battery life, optimization is key, you can achieve a full day's charge with some adjustments. Visit our online article linked below for tips and tricks on maintaining your device's power, and explore different modes and routines. These features adapt based on your activity; for example, when in driver mode, you can set a work mode or other preferences, which helps prolong battery life. Your insights on battery performance and camera quality are valuable as we work to improve the Galaxy experience. Thank you for sharing your experience and for being a loyal Samsung user.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re happy your Galaxy A16 5G is reliable during your busy days and thank you for your detailed feedback. This model emphasizes durability and daily performance, offering versatile tools suited for work and leisure. Regarding battery life, optimization is key, you can achieve a full day's charge with some adjustments. Visit our online article linked below for tips and tricks on maintaining your device's power, and explore different modes and routines. These features adapt based on your activity; for example, when in driver mode, you can set a work mode or other preferences, which helps prolong battery life. Your insights on battery performance and camera quality are valuable as we work to improve the Galaxy experience. Thank you for sharing your experience and for being a loyal Samsung user.
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS10002534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I love this great tool
on December 5, 2025
Posted by: Linser
[This review was collected as part of a promotion.] The Galaxy AI tool works perfectly well for me.
I really love and enjoy using my Galaxy A16 5G for playing games and watching movies, streaming music videos and and social networking.
I really love and enjoy using my Galaxy A16 5G for playing games and watching movies, streaming music videos and and social networking.
- *Display*: 6.7-inch AMOLED screen with 90Hz refresh rate, offering vibrant colors and smooth visuals
- *Battery Life*: Decent battery life, lasting a full day with moderate use
- *Camera*: Solid primary camera, taking good photos in daylight, but struggles in low light
- *Software Updates*: Impressive 6-year update guarantee, ensuring long-term security and feature updates
- *Value*: Great price point.
- *Battery Life*: Decent battery life, lasting a full day with moderate use
- *Camera*: Solid primary camera, taking good photos in daylight, but struggles in low light
- *Software Updates*: Impressive 6-year update guarantee, ensuring long-term security and feature updates
- *Value*: Great price point.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I hav only had one issue with my a16 I keep brakin
on December 5, 2025
Posted by: Crazyk5150
[This review was collected as part of a promotion.] Don't use Ai
Use it for personal use
The camera is amazing
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on December 5, 2025
Posted by: Mokinmike
[This review was collected as part of a promotion.] Great for streaming games. Really good at being used as a tool.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the awesome features
on December 5, 2025
Posted by: George
[This review was collected as part of a promotion.] Awesome phone with A1 that helps with everything I need to know or don't know how. I use phone for streaming and daily tasks, reminders, taking notes, etc. I utilize the calendar to keep track of appointments, birthdays, etc.
Value
5
Written by a customer while visiting Samsung US