Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Good phobe but slow
on December 5, 2025
Posted by: PrincessYDSP
[This review was collected as part of a promotion.] Good phone expectations are slow it gets stuck.
Need an upgrade please going threw hardships.
Need an upgrade please going threw hardships.
Value
3
Response from Samsung USBy R&R, December 11, 2025
Hello there PrincessYDSP,
Thanks for sharing your experience with the Galaxy A16 5G. This phone was designed to deliver reliable performance and core Galaxy features for daily use. If your Galaxy device freezes or crashes, it can be frustrating, but these concerns can often be resolved without repair. Simple steps like rebooting and software updates can help prevent future concerns. In many cases, updating the software or optimizing your device can improve its performance. For more tips on keeping your device running smoothly, check the online resource linked below. Your feedback on speed and reliability helps us make continuous improvements, ensuring every Galaxy feels more responsive over time. We appreciate your input and thank you for being part of the Samsung community.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
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Samsung Community
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Thanks for sharing your experience with the Galaxy A16 5G. This phone was designed to deliver reliable performance and core Galaxy features for daily use. If your Galaxy device freezes or crashes, it can be frustrating, but these concerns can often be resolved without repair. Simple steps like rebooting and software updates can help prevent future concerns. In many cases, updating the software or optimizing your device can improve its performance. For more tips on keeping your device running smoothly, check the online resource linked below. Your feedback on speed and reliability helps us make continuous improvements, ensuring every Galaxy feels more responsive over time. We appreciate your input and thank you for being part of the Samsung community.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
3
Updates and system updates?
on December 5, 2025
Posted by: UnhappySa16
[This review was collected as part of a promotion.] I have the Samsung Galaxy A16 5g and the updates and system updates seem to be using up alot more memory than it should. I have a SD card in the phone and backup cloud also. The SD card will disconnect from phone without my permission at times which causes me to lose what was stored on it.
Other than those situations the phone is is ok but I've had better.
Other than those situations the phone is is ok but I've had better.
Value
3
Response from Samsung USBy R&R, December 10, 2025
Hello there UnhappySa16,
Thank you for your feedback on your Galaxy A16 5G. The A-Series offers useful updates, reliable performance, and flexible storage options. With RAM Plus, you can designate part of your internal storage as virtual memory to boost app performance. RAM Plus intelligently uses your storage to expand memory, allowing more apps to run in the background and opening apps faster. To enable RAM Plus, go to Device Care, tap Memory, select RAM Plus, and turn it on. Then, pick the amount of GB you want to allocate and tap Restart when prompted to apply changes. Inactive apps are moved to virtual memory, freeing up RAM for active ones. For additional tips on maintaining your device, visit the linked online article. Your feedback helps us improve optimization and storage stability for a better daily experience. We appreciate your input, thank you for helping us improve Samsung products!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on your Galaxy A16 5G. The A-Series offers useful updates, reliable performance, and flexible storage options. With RAM Plus, you can designate part of your internal storage as virtual memory to boost app performance. RAM Plus intelligently uses your storage to expand memory, allowing more apps to run in the background and opening apps faster. To enable RAM Plus, go to Device Care, tap Memory, select RAM Plus, and turn it on. Then, pick the amount of GB you want to allocate and tap Restart when prompted to apply changes. Inactive apps are moved to virtual memory, freeing up RAM for active ones. For additional tips on maintaining your device, visit the linked online article. Your feedback helps us improve optimization and storage stability for a better daily experience. We appreciate your input, thank you for helping us improve Samsung products!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on December 5, 2025
Posted by: GreenT
[This review was collected as part of a promotion.] It helps give me schedules and reminders. Save documents and photos.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the simplicity and amazing features
on December 5, 2025
Posted by: DIVINEKARMA1
[This review was collected as part of a promotion.] I love my galaxy A1 im a Samsung user the thing I love is the simplicity. No matter how advanced technology has gotten Samsung has made it easy to learn with their line of technology products
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Has great features. Easy to use
on December 5, 2025
Posted by: Kelly1
[This review was collected as part of a promotion.] Use it to talk and play games. Love that it's east to use and camera is great quality pictures.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I love the new featers but the phone is a little s
on December 5, 2025
Posted by: Elieli
[This review was collected as part of a promotion.] The speaker is much louder , newer updated features on messages the camera itself better quality.I'm able to watch movies in a clear .
Value
3
Response from Samsung USBy R&R, December 10, 2025
Hi there Elieli,
We’re glad you’re enjoying the enhanced sound, messaging, and camera features on the Galaxy A16 5G. This model was designed to bring everyday convenience and clarity together in one device. Your observation on performance helps us continue refining speed and responsiveness for an even smoother Galaxy experience. We appreciate your input and thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
We’re glad you’re enjoying the enhanced sound, messaging, and camera features on the Galaxy A16 5G. This model was designed to bring everyday convenience and clarity together in one device. Your observation on performance helps us continue refining speed and responsiveness for an even smoother Galaxy experience. We appreciate your input and thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great camera an is very durable
on December 5, 2025
Posted by: Mrcatchem5
[This review was collected as part of a promotion.] I used my device for creating content watching movies photos editing with galaxy ai
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This pro duct is r
on December 5, 2025
Posted by: Jayjayruth
[This review was collected as part of a promotion.] It's great for gaming but as far as up loading it's. Slow and inaccurate
Value
3
Response from Samsung USBy R&R, December 10, 2025
Hello there Jayjayruth,
Thank you for sharing your feedback on the Galaxy A16 5G. This device highlights strong connectivity and quick gaming within the Galaxy series. As gaming evolves, from pixel art to virtual reality, your Galaxy phone or tablet provides more ways to explore digital environments. The Gaming Hub consolidates all your gaming apps and offers settings to boost your gaming experience. You can adjust game performance to save battery life. If you're on a long trip with no charger and need to conserve power, you can easily optimize gaming performance: open Gaming Hub, tap More options (the three dots), then select Game Booster. Tap Game optimization near the bottom to choose from Performance, Standard, or Battery saver modes. For additional tips on enhancing your gaming sessions, see the linked online article. Your feedback about upload performance helps us improve how the Galaxy A16 5G handles data for smoother sharing and streaming. We appreciate your input and thank you for being part of the Samsung community.
Use Gaming Hub and gaming options on your Galaxy device
https://www.samsung.com/us/support/answer/ANS10002536/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A16 5G. This device highlights strong connectivity and quick gaming within the Galaxy series. As gaming evolves, from pixel art to virtual reality, your Galaxy phone or tablet provides more ways to explore digital environments. The Gaming Hub consolidates all your gaming apps and offers settings to boost your gaming experience. You can adjust game performance to save battery life. If you're on a long trip with no charger and need to conserve power, you can easily optimize gaming performance: open Gaming Hub, tap More options (the three dots), then select Game Booster. Tap Game optimization near the bottom to choose from Performance, Standard, or Battery saver modes. For additional tips on enhancing your gaming sessions, see the linked online article. Your feedback about upload performance helps us improve how the Galaxy A16 5G handles data for smoother sharing and streaming. We appreciate your input and thank you for being part of the Samsung community.
Use Gaming Hub and gaming options on your Galaxy device
https://www.samsung.com/us/support/answer/ANS10002536/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US