Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Love this phone. So dependable for all my needs!
on December 5, 2025
Posted by: savyphone
[This review was collected as part of a promotion.] Very dependable quality phone with lots of storage pace.The galaxy AI is the most helpful everyday tool!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall good phone. Camera is excellent. AI is gre
on December 5, 2025
Posted by: Bradstiff87
[This review was collected as part of a promotion.] Use it for everything. Streaming to research with AI to sports betting. Great camera and easy layout with many options. Seems to lag sometimes or even "blackout". Not as nice as my s series but for the price really can't complain.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I like it!
on December 5, 2025
Posted by: Coyote75
[This review was collected as part of a promotion.] Had to upgrade IOS for insulin pump and pod. This phone is easy to use, has a great camera and I've come to appreciate features of the Galaxy AI when surfing the net. Check it out!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love everything about the phone.gla
on December 5, 2025
Posted by: Sassymama72
[This review was collected as part of a promotion.] Galaxy is an awesome phone. Its features are easy to use. It's a good phone overall
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Sturdy phone that works well & easy to use.
on December 5, 2025
Posted by: Bmballard
[This review was collected as part of a promotion.] My galaxy a16 is a great durable device. I love that I have all the apps I do and can use them efficiently. Dropped it many times and its withstood my kids abuse to it even. Totally recommend.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone!!
on December 5, 2025
Posted by: Janie88
[This review was collected as part of a promotion.] My favorite feature woukd definitely have to be the smart view feature, and the galaxy AI is super neat as well!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The product lags bad super slow late response
on December 5, 2025
Posted by: Splaze
[This review was collected as part of a promotion.] In yhe middle of a game it will lose internet signal had my phone provider reset the phone to a new tower still the same stuff I dint really care for it
Value
1
Response from Samsung USBy R&R, December 10, 2025
Hello Splaze,
We welcome your feedback on the Galaxy A16 5G. This device aims to deliver dependable 5G performance and smooth daily operation. If your Galaxy phone experiences low or no signal, internet access and calls may be affected. Check your coverage area. Obstacles like trees and buildings can block reception, and this can vary by carrier. Try moving outdoors if you're indoors to see if the signal improves. You might also be outside your carrier's coverage area or facing an outage. To resolve this, reset your network settings: go to Settings, then tap General management, and select Reset. Choose 'Reset network settings' for mobile concerns or 'Reset Wi-Fi and Bluetooth settings,' then confirm by tapping Reset. You may need to enter your security credentials. For additional troubleshooting tips, see the linked online article. Thank you for your feedback and for choosing Samsung.
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/#reset-network-settings-on-a-phone-or-tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We welcome your feedback on the Galaxy A16 5G. This device aims to deliver dependable 5G performance and smooth daily operation. If your Galaxy phone experiences low or no signal, internet access and calls may be affected. Check your coverage area. Obstacles like trees and buildings can block reception, and this can vary by carrier. Try moving outdoors if you're indoors to see if the signal improves. You might also be outside your carrier's coverage area or facing an outage. To resolve this, reset your network settings: go to Settings, then tap General management, and select Reset. Choose 'Reset network settings' for mobile concerns or 'Reset Wi-Fi and Bluetooth settings,' then confirm by tapping Reset. You may need to enter your security credentials. For additional troubleshooting tips, see the linked online article. Thank you for your feedback and for choosing Samsung.
Samsung phone has poor signal and cannot use data or make calls
https://www.samsung.com/us/support/troubleshooting/TSG01001598/#reset-network-settings-on-a-phone-or-tablet
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on December 5, 2025
Posted by: ValueU
[This review was collected as part of a promotion.] Unlike my previous phone, this Samsung phone let's me listen to my audio or YouTube video as I navigate to other apps. That's convenience and efficiency.
Value
5
Written by a customer while visiting Samsung US