Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Mobile Device
on December 5, 2025
Posted by: Tsosie
[This review was collected as part of a promotion.] This phone works well and have had it for years. The camera is awesome and never have had issues with this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Much faster and better not a fan of AI features.
on December 5, 2025
Posted by: Apollo
[This review was collected as part of a promotion.] Ai just isn't my style. Enjoy the video. Very vivid screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Noticed slow phone
on December 5, 2025
Posted by: Flgal321
[This review was collected as part of a promotion.] I like that the phone let's you know if it is slow and updates when requested.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is amazing
on December 5, 2025
Posted by: Maximum67lebron
[This review was collected as part of a promotion.] Bro this is so amazing especially the galaxy Ai i love you Samsung your best
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great graphics and features.
on December 5, 2025
Posted by: Godisking
[This review was collected as part of a promotion.] I love almost everything about my Samsung Galaxy A16 5g except the battery life. The features are always amazing and I look forward to all the new upgrades when my phone updates. My battery drains faster than it should and i do have occasional lagging following my phone to freeze.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but has issues
on December 5, 2025
Posted by: Tevosio
[This review was collected as part of a promotion.] First off this phone is actually in my top ten phone's for gaming. Galaxy AI works so well with this phone. The only issues I have with it is the fact that it uses up memory super quick and if you dont buy a SD card for it then don't plan on having alot of space... Also force closes or auto screen locks during messenger video calls. Anyways still a great galaxy product
Value
3
Response from Samsung USBy R&R, December 10, 2025
Hello Tevosio,
We appreciate your detailed feedback on the Galaxy A16 5G. It’s encouraging to hear you’re enjoying the smooth gaming experience and Galaxy AI features. To enhance security, consider setting up a screen lock. You can also customize lock options for specific apps and settings. For example, use the Extend Unlock feature for apps you plan to keep open longer or don’t want to lock while using. This feature keeps your device unlocked by recognizing signals like your home Wi-Fi, car Bluetooth, or Galaxy watch, so you won't need to enter your PIN, password, or other credentials. To set up Extend Unlock, go to Settings, then Lock screen and AOD, and tap Extend Unlock. Enter your lock screen credentials if prompted. Options include: Trusted places, where your device remains unlocked as long as you're near a trusted location, and it locks again after 4 hours or once you leave. To add a location, tap Add trusted place, search for an address, browse the map, or select a suggested address, then tap OK. You can also extend the lock timeout for longer usage. For more details, check out the online article linked below. Your notes on memory and video calls help us improve stability while balancing power and practicality for the A-Series. Your feedback helps us enhance every Samsung experience. Thank you for sharing!
Set up a screen lock on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001343/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your detailed feedback on the Galaxy A16 5G. It’s encouraging to hear you’re enjoying the smooth gaming experience and Galaxy AI features. To enhance security, consider setting up a screen lock. You can also customize lock options for specific apps and settings. For example, use the Extend Unlock feature for apps you plan to keep open longer or don’t want to lock while using. This feature keeps your device unlocked by recognizing signals like your home Wi-Fi, car Bluetooth, or Galaxy watch, so you won't need to enter your PIN, password, or other credentials. To set up Extend Unlock, go to Settings, then Lock screen and AOD, and tap Extend Unlock. Enter your lock screen credentials if prompted. Options include: Trusted places, where your device remains unlocked as long as you're near a trusted location, and it locks again after 4 hours or once you leave. To add a location, tap Add trusted place, search for an address, browse the map, or select a suggested address, then tap OK. You can also extend the lock timeout for longer usage. For more details, check out the online article linked below. Your notes on memory and video calls help us improve stability while balancing power and practicality for the A-Series. Your feedback helps us enhance every Samsung experience. Thank you for sharing!
Set up a screen lock on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001343/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
It handles all my job needs.
on December 5, 2025
Posted by: BigbushG
[This review was collected as part of a promotion.] It handles everything I needed to handle to run my business properly.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on December 5, 2025
Posted by: Frost5143
[This review was collected as part of a promotion.] Great phone, Great price, I've been using mine a few months, no problems as of now. GALAXY AI is awesome
Value
4
Written by a customer while visiting Samsung US