Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Great phone but has issues
on December 5, 2025
Posted by: Tevosio
[This review was collected as part of a promotion.] First off this phone is actually in my top ten phone's for gaming. Galaxy AI works so well with this phone. The only issues I have with it is the fact that it uses up memory super quick and if you dont buy a SD card for it then don't plan on having alot of space... Also force closes or auto screen locks during messenger video calls. Anyways still a great galaxy product
Value
3
Response from Samsung USBy R&R, December 10, 2025
Hello Tevosio,
We appreciate your detailed feedback on the Galaxy A16 5G. It’s encouraging to hear you’re enjoying the smooth gaming experience and Galaxy AI features. To enhance security, consider setting up a screen lock. You can also customize lock options for specific apps and settings. For example, use the Extend Unlock feature for apps you plan to keep open longer or don’t want to lock while using. This feature keeps your device unlocked by recognizing signals like your home Wi-Fi, car Bluetooth, or Galaxy watch, so you won't need to enter your PIN, password, or other credentials. To set up Extend Unlock, go to Settings, then Lock screen and AOD, and tap Extend Unlock. Enter your lock screen credentials if prompted. Options include: Trusted places, where your device remains unlocked as long as you're near a trusted location, and it locks again after 4 hours or once you leave. To add a location, tap Add trusted place, search for an address, browse the map, or select a suggested address, then tap OK. You can also extend the lock timeout for longer usage. For more details, check out the online article linked below. Your notes on memory and video calls help us improve stability while balancing power and practicality for the A-Series. Your feedback helps us enhance every Samsung experience. Thank you for sharing!
Set up a screen lock on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001343/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
We appreciate your detailed feedback on the Galaxy A16 5G. It’s encouraging to hear you’re enjoying the smooth gaming experience and Galaxy AI features. To enhance security, consider setting up a screen lock. You can also customize lock options for specific apps and settings. For example, use the Extend Unlock feature for apps you plan to keep open longer or don’t want to lock while using. This feature keeps your device unlocked by recognizing signals like your home Wi-Fi, car Bluetooth, or Galaxy watch, so you won't need to enter your PIN, password, or other credentials. To set up Extend Unlock, go to Settings, then Lock screen and AOD, and tap Extend Unlock. Enter your lock screen credentials if prompted. Options include: Trusted places, where your device remains unlocked as long as you're near a trusted location, and it locks again after 4 hours or once you leave. To add a location, tap Add trusted place, search for an address, browse the map, or select a suggested address, then tap OK. You can also extend the lock timeout for longer usage. For more details, check out the online article linked below. Your notes on memory and video calls help us improve stability while balancing power and practicality for the A-Series. Your feedback helps us enhance every Samsung experience. Thank you for sharing!
Set up a screen lock on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001343/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
It handles all my job needs.
on December 5, 2025
Posted by: BigbushG
[This review was collected as part of a promotion.] It handles everything I needed to handle to run my business properly.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on December 5, 2025
Posted by: Frost5143
[This review was collected as part of a promotion.] Great phone, Great price, I've been using mine a few months, no problems as of now. GALAXY AI is awesome
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Only Samsung Phones in this house
on December 5, 2025
Posted by: Stacye3j
[This review was collected as part of a promotion.] The first Samsung phone I had was a long time ago when providers everywhere were always giving new customers a free phone for switching. It was from the j series and it still comes on today. I have since purchased from the S and A series and other than the fact that they are outdated and not compatible with today's technology they all still work and have essentially been indestructible. One was accidentally places on a wood stove and melted the back except the cameras. It was my first in the A series and it takes better pics than my new A15. The Galaxy AI has become an addiction for us. We love learning something new from AI every night before bed. Faithful Galaxy fans for life in the bluegrass state!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AWESOME Phone
on December 5, 2025
Posted by: FuzzyWazzzy
[This review was collected as part of a promotion.] This phone is great and perfect for my needs. Highly recommended
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has good battery life
on December 5, 2025
Posted by: Hazy123
[This review was collected as part of a promotion.] This product is easy to use no matter where im at, it makes work much easier and less stressful. Galaxy AI makes accessing apps and files while on the go 1000× easier and quicker than any device I've ever used.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has a great feature
on December 5, 2025
Posted by: QueenCHarvey
[This review was collected as part of a promotion.] Worked great im only use samsung.
Mmmm?nnnnnnnbbb
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Customizable but slow
on December 5, 2025
Posted by: Louie86
[This review was collected as part of a promotion.] I love how customizable this phone is asking with it's many features. The only reason I didn't give it 5 stars is because it's pretty slow for just about every app and use.
Value
4
Written by a customer while visiting Samsung US