Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
My phone is the best wish i had a flip phone so i
on December 5, 2025
Posted by: Marble
[This review was collected as part of a promotion.] My phone quality is great fast and has been very reliable ive had my phone for a year
I want to upgrade I think everyone should at leat purchase this phone once this is a good working phone
I want to upgrade I think everyone should at leat purchase this phone once this is a good working phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product have fantastic futures
on December 5, 2025
Posted by: Sonolv
[This review was collected as part of a promotion.] My Samsung is extremely fast and liable with a flexible pattern the battery is forever durable.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features and camera
on December 5, 2025
Posted by: Velizalde
[This review was collected as part of a promotion.] Is really slow and finger print reader sucks but overall good phone. And messaging sucks too
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung galaxy A12
on December 5, 2025
Posted by: Meemee98
[This review was collected as part of a promotion.] Love this phone takes care of everything i need and easy to use easy to check emails and calling loved ones to 🥰
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
AI is great and the camera beautifully pictures
on December 5, 2025
Posted by: Jean51
[This review was collected as part of a promotion.] I use my Samsung device for work. And to take pictures of my horse
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worse Samsung Phone I've ever owned
on December 5, 2025
Posted by: AZRAIDER
[This review was collected as part of a promotion.] This phone is SLOW,I have to restart at least 3 times a day, lost connection with my watch and won't connect again. This phone just absolutely sucks, im probably gonna trade it in. Im not happy with this phone at all.
Value
1
Response from Samsung USBy R&R, December 11, 2025
Hello there AZRAIDER,
Thank you for sharing your experience with the Galaxy A16 5G. This device is designed for dependable everyday use and features Galaxy connectivity. To monitor your device's performance, you can use the Device Care function, which provides an overview of your battery, storage, and RAM. It also allows you to automatically optimize your phone or tablet for quicker, smoother operation. For more tips on maximizing performance, check out the online article below, which offers helpful advice and tricks to enhance your device with just a few adjustments. Your feedback on speed and device pairing is important as we work to improve how Galaxy phones and wearables synchronize for a seamless experience. We value your input and thank you for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. This device is designed for dependable everyday use and features Galaxy connectivity. To monitor your device's performance, you can use the Device Care function, which provides an overview of your battery, storage, and RAM. It also allows you to automatically optimize your phone or tablet for quicker, smoother operation. For more tips on maximizing performance, check out the online article below, which offers helpful advice and tricks to enhance your device with just a few adjustments. Your feedback on speed and device pairing is important as we work to improve how Galaxy phones and wearables synchronize for a seamless experience. We value your input and thank you for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Easy navigation
on December 5, 2025
Posted by: Geminigal
[This review was collected as part of a promotion.] This phone is simple and easy to use. Camera as great functionality However there was not a lot of regular phone space for lots of app on this phone for me personally. I use it for work as well and the limited space makes the phone run slower than I want.
Value
3
Response from Samsung USBy R&R, December 10, 2025
Greetings Geminigal,
Thank you for sharing your thoughts on the Galaxy A16 5G. Its straightforward design and clean interface make it an excellent everyday device. Running out of storage can negatively impact your device's performance, leading to crashes, errors, and slowdowns. Clearing storage restores normal operation. Use built-in tools to free up space: sync data to a cloud service, options include Google Drive, Microsoft OneDrive, and Dropbox. You can also use Device Care to delete unnecessary files. For quick optimization, go to Settings, tap Device Care, then tap Optimize now. After completion, tap Done. To clean storage, navigate to Settings, then Device Care > Storage, select a category, pick items, and tap Delete or Move to Trash. To free memory, go to Settings, Device Care > Memory, choose apps or categories, and tap Clean now. There are many other ways to enhance storage and device performance. Check the linked online article for more information. Your feedback on storage and performance is valuable for improving future devices, helping us to balance simplicity with the power needed for work and more. Your insights help shape the future of Samsung innovation; thank you for being a valued customer.
Low storage space error appears on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. Its straightforward design and clean interface make it an excellent everyday device. Running out of storage can negatively impact your device's performance, leading to crashes, errors, and slowdowns. Clearing storage restores normal operation. Use built-in tools to free up space: sync data to a cloud service, options include Google Drive, Microsoft OneDrive, and Dropbox. You can also use Device Care to delete unnecessary files. For quick optimization, go to Settings, tap Device Care, then tap Optimize now. After completion, tap Done. To clean storage, navigate to Settings, then Device Care > Storage, select a category, pick items, and tap Delete or Move to Trash. To free memory, go to Settings, Device Care > Memory, choose apps or categories, and tap Clean now. There are many other ways to enhance storage and device performance. Check the linked online article for more information. Your feedback on storage and performance is valuable for improving future devices, helping us to balance simplicity with the power needed for work and more. Your insights help shape the future of Samsung innovation; thank you for being a valued customer.
Low storage space error appears on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10001534/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Smooth operation, easy navigating all I need
on December 5, 2025
Posted by: scj541
[This review was collected as part of a promotion.] I mainly use it for communications..either through texting, email or phone calls. It gives me all the alerts I ask for and soap easy to use.
Value
5
Written by a customer while visiting Samsung US