Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This phone is good for gaming
on December 5, 2025
Posted by: Fernandi183
[This review was collected as part of a promotion.] This phone is my favorite because is not expensive and is good for gaming
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera quality is good internet speed is fast
on December 5, 2025
Posted by: Kluv8311
[This review was collected as part of a promotion.] Great quality for streaming videos movies and games
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok but not as fast as I need it to be
on December 5, 2025
Posted by: MrsLegitt
[This review was collected as part of a promotion.] It's a decent phone especially if u dont download a ton of apps. I do, so it is pretty slow and I have to restart it a lot. Galaxy AI is a helpful feature especially when it's acting up. It's a good phone in all . I think i just am use to better ones. That means it's time for an upgrade.
Value
3
Response from Samsung USBy R&R, December 9, 2025
Hello MrsLeggitt,
Thank you for sharing your experience with your Galaxy A16 5G. The A-Series is built for balance; combining dependable Galaxy quality with intuitive AI support for everyday use. To keep track of your device's performance, you can use the Device care feature. It shows an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. Your feedback shows how different usage styles affect performance, and it helps us continue improving features for smooth multitasking. We appreciate your input and thank you for being a Samsung user.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with your Galaxy A16 5G. The A-Series is built for balance; combining dependable Galaxy quality with intuitive AI support for everyday use. To keep track of your device's performance, you can use the Device care feature. It shows an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for faster, better performance. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. Your feedback shows how different usage styles affect performance, and it helps us continue improving features for smooth multitasking. We appreciate your input and thank you for being a Samsung user.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Works great overall.
on December 5, 2025
Posted by: drjskfkw
[This review was collected as part of a promotion.] I use my Galaxy to play games and watch videos, works great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and choice
on December 5, 2025
Posted by: BigMan1
[This review was collected as part of a promotion.] Had this phone for a year, and it's fantastic. Love the apps for it, and perfect for gamers and streamers. I highly recommend this phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Nice phone but gliches & freezes.
on December 5, 2025
Posted by: 1LonelyLoner
[This review was collected as part of a promotion.] Galaxy AI is alittle confusing but working on it. I usually use the phone for streaming, games, the camera and call making. I find the phone isn't very durable and glitches and freezes ALOT. Needs to be restarted alot. Could really use more storage space aswell. Its mediocre honestly.
Value
3
Response from Samsung USBy R&R, December 9, 2025
Ahoy 1LonelyLoner,
Thank you for your detailed feedback on the Galaxy A16 5G. The A-Series is designed to deliver reliable performance and useful Galaxy AI features for everyday use. We appreciate your input on storage and stability. If your Galaxy phone or tablet freezes or crashes, it can be very frustrating; however, these concerns can often be resolved without professional service. Simple steps like rebooting and updating the software can help prevent future problems. Make sure your device has enough storage space; if not, you can free up space using Device Care or back up important files via Smart Switch, Samsung, or Google accounts. After updating your device, check if the issue persists. If problems occurred before the update, test your device normally to see if they continue. For more tips on maintaining your device’s performance and managing storage, refer to the online article linked below. Your feedback helps us improve our designs to better serve active Galaxy users. Thank you for your input and for being a Samsung customer.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
How to get Galaxy AI features on your phone or tablet
https://www.samsung.com/us/support/answer/ANS10001639/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your detailed feedback on the Galaxy A16 5G. The A-Series is designed to deliver reliable performance and useful Galaxy AI features for everyday use. We appreciate your input on storage and stability. If your Galaxy phone or tablet freezes or crashes, it can be very frustrating; however, these concerns can often be resolved without professional service. Simple steps like rebooting and updating the software can help prevent future problems. Make sure your device has enough storage space; if not, you can free up space using Device Care or back up important files via Smart Switch, Samsung, or Google accounts. After updating your device, check if the issue persists. If problems occurred before the update, test your device normally to see if they continue. For more tips on maintaining your device’s performance and managing storage, refer to the online article linked below. Your feedback helps us improve our designs to better serve active Galaxy users. Thank you for your input and for being a Samsung customer.
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
How to get Galaxy AI features on your phone or tablet
https://www.samsung.com/us/support/answer/ANS10001639/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 5, 2025
Posted by: Gigglebox
[This review was collected as part of a promotion.] This product has many great features. The phone takes great pictures and video. It has AI to assist with questions, or when writing. The security is great. I would buy it again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This phone is ok
on December 5, 2025
Posted by: Sabre23b
[This review was collected as part of a promotion.] I like the galaxy AI and some Samsung features but this phones processor is slow and the camera needs help. Otherwise this and the television from Samsung work very well together and I can use this phone until I can get a newer one.
Value
3
Response from Samsung USBy R&R, December 9, 2025
Greeting Sabre23b,
Thank you for your feedback on the Galaxy A16 5G. We’re happy to hear that it connects smoothly with other Galaxy devices. The A-Series focuses on reliable features and seamless compatibility, and your comments about performance and camera help us improve that connected experience. We appreciate your review and your loyalty as a Samsung user.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A16 5G. We’re happy to hear that it connects smoothly with other Galaxy devices. The A-Series focuses on reliable features and seamless compatibility, and your comments about performance and camera help us improve that connected experience. We appreciate your review and your loyalty as a Samsung user.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US