Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
3
Galaxy A16 5G
on December 5, 2025
Posted by: EverydayIsMonday
[This review was collected as part of a promotion.] The phone is good for someone who likes to keep things simple. Its not good at running multiple things at once. It glitches quite often. The picture quality isn't great but also not terrible. Oddly enough, I do prefer the texting capabilities of this phone model vs the Galaxy Ultra. You can get done what you need to, it will just take a little longer. As far as the price of the phone and the quality of the product, its well matched. If your an adult with a busy lifestyle, I dont recommend it. But otherwise, still a good phone.
Value
3
Response from Samsung USBy R&R, December 9, 2025
Good day EverydayIsMonday,
We appreciate your thorough and thoughtful feedback on the Galaxy A16 5G. This model was created with simplicity, durability, and dependable battery performance in mind. The Quick optimization feature boosts your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. You can learn more about keeping your device running smoothly by checking out the online article linked below. Your insights on multitasking and photo quality help us keep improving how Galaxy devices meet the needs of busy lifestyles. Thank you for sharing your experience and for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We appreciate your thorough and thoughtful feedback on the Galaxy A16 5G. This model was created with simplicity, durability, and dependable battery performance in mind. The Quick optimization feature boosts your device's performance by identifying apps that consume excessive battery power. It also clears unnecessary items from memory, deletes unwanted files, scans for malware, and closes apps running in the background. Optimizing your phone is quick and easy. From Settings, swipe to and tap Device care. Tap Optimize now, then tap Done. You can learn more about keeping your device running smoothly by checking out the online article linked below. Your insights on multitasking and photo quality help us keep improving how Galaxy devices meet the needs of busy lifestyles. Thank you for sharing your experience and for being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing Camara
on December 5, 2025
Posted by: TilghmanB
[This review was collected as part of a promotion.] I was not expecting the A16 to have such good camera quality and phone storage.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Simple but reliable
on December 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I enjoy how easy it is to navigate from the apps to the Internet on this phone. My phone isy life but I still need everything to be simple and sleek so this phone works perfectly for my life especially with Google Gemini
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My go to phone
on December 5, 2025
Posted by: telemagenta
[This review was collected as part of a promotion.] I like the phone because it's affordable and reliable, and it lets me use all the features of my Samsung account. I am looking forward to upgrading using Galaxy AI. I love Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
great quality speaker,camera , for streaming
on December 5, 2025
Posted by: Hil7474
[This review was collected as part of a promotion.] Galaxy ai is very helpful when needing to look things up in a hurry.Get accurate information, or just needed help organizing or get the latest weather information, been very helpful. Help me create a business on etsy it has been successful so very much. I recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliable and can take a bounce
on December 5, 2025
Posted by: Atlasworld
[This review was collected as part of a promotion.] The Galaxy A16 performs well for everyday tasks like calling, texting, browsing, and streaming. The display is clear and bright, and the phone feels solid in the hand. battery life easily lasts through the day with normal use. The Galaxy AI features add helpful smart tools that make daily use more convenient. it is a dependable phone for anyone who wants simple and smooth
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Had better
on December 5, 2025
Posted by: Hettie2888
[This review was collected as part of a promotion.] This has got to be one of the slowest most lagging Samsung I've ever had. I cannot stand it and if I had the funds to do so I would have just gotten my screen on my moto razor fixed.
The ai is awesome. The phone itself not so much.
Value
1
Response from Samsung USBy R&R, December 9, 2025
Howdy Hettie2888,
We appreciate your feedback on the Galaxy A16 5G. This model was designed to deliver essential Galaxy performance and 5G connectivity in a reliable everyday design. Is your device acting glitchy or slow? Free up your device's memory to boost its performance. Go to Settings, swipe to and tap Device care. Tap Memory, then tap Clean now to clear memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap Excluded apps and add your preferred apps to prevent them from closing when you use this feature. A more thorough way to clean the phone's memory is to reboot it occasionally. You can restart the phone anytime by swiping down from the top of the screen with two fingers to open the Quick settings panel, then tapping the Power icon. Tap Restart, then tap Restart again. You may need to enter your PIN or password once the reboot completes. For more information, check out the article linked below. Your note about performance provides valuable insight as Galaxy AI continues to improve the overall experience and efficiency of our devices. We appreciate your input and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your feedback on the Galaxy A16 5G. This model was designed to deliver essential Galaxy performance and 5G connectivity in a reliable everyday design. Is your device acting glitchy or slow? Free up your device's memory to boost its performance. Go to Settings, swipe to and tap Device care. Tap Memory, then tap Clean now to clear memory by stopping background apps. If you'd like to keep certain apps running in the background, you can tap Excluded apps and add your preferred apps to prevent them from closing when you use this feature. A more thorough way to clean the phone's memory is to reboot it occasionally. You can restart the phone anytime by swiping down from the top of the screen with two fingers to open the Quick settings panel, then tapping the Power icon. Tap Restart, then tap Restart again. You may need to enter your PIN or password once the reboot completes. For more information, check out the article linked below. Your note about performance provides valuable insight as Galaxy AI continues to improve the overall experience and efficiency of our devices. We appreciate your input and thank you for being a Samsung customer.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great performance and speed.
on December 5, 2025
Posted by: Trekkieben2007
[This review was collected as part of a promotion.] This phone has great performance and speed for everything I need to do.
Value
5
Written by a customer while visiting Samsung US