Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This phone is fast and doesn't lag.
on December 5, 2025
Posted by: Toterry
[This review was collected as part of a promotion.] I play several games on my phone daily and I have not had any issues with it as far as the speed or storage.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
It's just a phone
on December 5, 2025
Posted by: CryBaker2020
[This review was collected as part of a promotion.] Galaxy AI is OK i guess. Phone is slow alot of times but gets the job done. Use for gaming and production in my business.
Value
3
Response from Samsung USBy R&R, December 9, 2025
Howdy CryBaker2020,
We’re pleased to hear that your Galaxy A16 5G meets both your work and entertainment needs. Galaxy AI and One UI are crafted to offer convenience and creativity for everyone. If you need assistance with your phone or tablet’s storage, memory, or apps, you can use Device Care. These features help prevent slowdowns and boost overall performance. Device Care scans for app crashes, closes background apps, and checks for malware with just one tap! For more tips on maintaining your device’s smooth operation, see the linked online article below. Your feedback on speed and performance helps our team enhance responsiveness in future updates. Thank you for your kind review and for being part of the Samsung community!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re pleased to hear that your Galaxy A16 5G meets both your work and entertainment needs. Galaxy AI and One UI are crafted to offer convenience and creativity for everyone. If you need assistance with your phone or tablet’s storage, memory, or apps, you can use Device Care. These features help prevent slowdowns and boost overall performance. Device Care scans for app crashes, closes background apps, and checks for malware with just one tap! For more tips on maintaining your device’s smooth operation, see the linked online article below. Your feedback on speed and performance helps our team enhance responsiveness in future updates. Thank you for your kind review and for being part of the Samsung community!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2
The camera is not good.
on December 5, 2025
Posted by: PassengerPrincess
[This review was collected as part of a promotion.] I don't know wht Galaxy AI is and I probably have never used it. I use my Samsung for work, personal, and entertainment.
Value
2
Response from Samsung USBy R&R, December 9, 2025
Hey there PassengerPrincess,
Thank you for your feedback on the Galaxy A16 5G. This device is designed to provide dependable performance for both work and personal use. We appreciate your comments about the camera quality and encourage you to explore Galaxy AI tools later to see how they can boost creativity and convenience in your daily life. The Galaxy A16 5G’s Camera app offers a range of shooting modes, features, and settings to help you take excellent photos and videos. Follow our instructions to learn how to operate the Camera app, choose different modes, and edit your photos. If you have time, check out the online article linked below to discover all the exciting features in your device’s camera. We value your insights and thank you for being part of the Samsung community.
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A16 5G. This device is designed to provide dependable performance for both work and personal use. We appreciate your comments about the camera quality and encourage you to explore Galaxy AI tools later to see how they can boost creativity and convenience in your daily life. The Galaxy A16 5G’s Camera app offers a range of shooting modes, features, and settings to help you take excellent photos and videos. Follow our instructions to learn how to operate the Camera app, choose different modes, and edit your photos. If you have time, check out the online article linked below to discover all the exciting features in your device’s camera. We value your insights and thank you for being part of the Samsung community.
Galaxy A Series Camera App: A16, A26, A36, and A56 5G
https://www.samsung.com/us/support/answer/ANS10004543/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Problems with service
on December 5, 2025
Posted by: Selenita
[This review was collected as part of a promotion.] Since I connected the phone, sometimes I try to make a call I get a message and my calls don't get thru until I restart the phone
Value
1
Response from Samsung USBy R&R, December 9, 2025
Hello there Selenita,
We appreciate your feedback on your Galaxy A16 5G experience. Reliable communication is essential for every Galaxy device, and your comments about network stability help us improve connectivity. Depending on your location and environment, your device may temporarily disconnect from the mobile network or experience slow connection issues. This could be due to your plan, region, or mobile network settings. Check your mobile network settings by navigating to Settings, tapping Connections, then Mobile networks. If needed, contact your carrier for help with network access or account questions. Choose your network mode by tapping Network mode and selecting your preferred option. To reset network settings, go to Settings, then tap General management. Tap Reset, then select Reset network settings. Confirm by tapping Reset settings; you may need to enter your PIN or password if prompted. Finally, tap Reset. You can now test your mobile connection. If you continue to experience disconnections or lose your mobile network, visit a Samsung service center or schedule a repair online. More troubleshooting information for your mobile network is linked below. Thank you for sharing your experience and being part of the Samsung family.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We appreciate your feedback on your Galaxy A16 5G experience. Reliable communication is essential for every Galaxy device, and your comments about network stability help us improve connectivity. Depending on your location and environment, your device may temporarily disconnect from the mobile network or experience slow connection issues. This could be due to your plan, region, or mobile network settings. Check your mobile network settings by navigating to Settings, tapping Connections, then Mobile networks. If needed, contact your carrier for help with network access or account questions. Choose your network mode by tapping Network mode and selecting your preferred option. To reset network settings, go to Settings, then tap General management. Tap Reset, then select Reset network settings. Confirm by tapping Reset settings; you may need to enter your PIN or password if prompted. Finally, tap Reset. You can now test your mobile connection. If you continue to experience disconnections or lose your mobile network, visit a Samsung service center or schedule a repair online. More troubleshooting information for your mobile network is linked below. Thank you for sharing your experience and being part of the Samsung family.
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Pretty hefty phone
on December 5, 2025
Posted by: FATTY1
[This review was collected as part of a promotion.] It's pretty decent. I wish I could have a different phone. But this one is good. The screen is made decent. Has a a good camera. Battery life isn't too bad.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
This is a good phone with heat speed and reception
on December 5, 2025
Posted by: Kiki71
[This review was collected as part of a promotion.] This phone is sleek, easy to use and has good reception, phone quality and speed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A16 Samsung with this one
on December 5, 2025
Posted by: GuillainBarreguy
[This review was collected as part of a promotion.] Excellent phone for my gaming experience, I haven't paid a full phone bill since I've started using the Galaxy 16A 5g all from playing games on my Galaxy. I get my weekly goals met through the tracking my moments mode. I have cameras linked to this device and the picture quality this phone shows is beyond comparable to other devices I've owned. I'm so excited for the Galaxy A I. From what I've read it can only make my life easier to manage taking so much stress out of my life. The pictures I've captured of the moon are just stunning, and captivating to see. I love the function of the eye shield comfort, it makes better for reading before bed and when I wake up to start my day it knows what I need before I know I need it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My phone is great
on December 5, 2025
Posted by: Ravi2025
[This review was collected as part of a promotion.] This phone is game changer in my life.. o was able to complete my daily yask within 10 minutes.
Value
5
Written by a customer while visiting Samsung US