Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,178 Reviews)
Rating breakdown 5,178 reviews
5 Stars
3,205
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
146
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Love copilot, secured text, email & messages
on December 5, 2025
Posted by: DivinelyHealed
[This review was collected as part of a promotion.] The galaxy A16 has amazing, clear features to make any form of communication, creativity & organization a breath of fresh air. The option to utilize AI for projects or everyday living saves time, effort & stress.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great for folks on a budget
on December 5, 2025
Posted by: BeAnEm
[This review was collected as part of a promotion.] The galaxy a16 is a great option for people who want a nice product but are on a budget. All of the features on this phone, including the Galaxy AI feature make my day to day life easier. I love how much space the phone has, it allows me to keep as many photos as id like without having to sacrifice my music or favorite game in the process. The camera quality is nice, the front camera definitely isn't my favorite but the back camera makes up for it. I can safely say that I plan to get as much life out of this phone as she'll let me. Im very glad I didnt have to sacrifice phone quality for a good price when purchasing this product.
Value
5
Response from Samsung USBy R&R, December 5, 2025
Hey there BeAnEm,
Your detailed feedback about the Galaxy A16 5G clearly shows how this device was designed; to deliver reliable performance and storage without sacrificing quality. It’s great to hear you’re enjoying the enhanced features and the convenience of keeping your favorite photos, music, and games all in one place. Thank you for sharing your experience and for being part of the Samsung community.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Your detailed feedback about the Galaxy A16 5G clearly shows how this device was designed; to deliver reliable performance and storage without sacrificing quality. It’s great to hear you’re enjoying the enhanced features and the convenience of keeping your favorite photos, music, and games all in one place. Thank you for sharing your experience and for being part of the Samsung community.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use, very user friendly. Fast performance.
on December 5, 2025
Posted by: Jcal3333
[This review was collected as part of a promotion.] I use it mainly for streaming videos and daily tasks.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
This product isn't so great.
on December 5, 2025
Posted by: Chuckles
[This review was collected as part of a promotion.] Not many applications worked. The features were okay. The previous version of this had better experience.
Value
3
Response from Samsung USBy R&R, December 9, 2025
Hey there Chuckles,
Your loyalty to Galaxy means a lot to us, and we appreciate your feedback on the A16 5G’s performance. This device was designed to deliver essential Galaxy features and reliable everyday use for a wide range of users. The Galaxy A16 5G provides exclusive features like Private Share for secure file sharing, Samsung Health for fitness tracking, Modes & Routines for automating device tasks, Multi Control for better multitasking, and Samsung Wallet for mobile payments. Finding and installing apps on your Galaxy phone is simple using the easy search functions, whether you’re looking for a specific app or exploring new ones. You can use the Galaxy Store or Google Play Store to access numerous apps. For more details, visit the linked article below. Thank you for your feedback and continued trust in Galaxy.
Different ways to search for apps on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10007274/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your loyalty to Galaxy means a lot to us, and we appreciate your feedback on the A16 5G’s performance. This device was designed to deliver essential Galaxy features and reliable everyday use for a wide range of users. The Galaxy A16 5G provides exclusive features like Private Share for secure file sharing, Samsung Health for fitness tracking, Modes & Routines for automating device tasks, Multi Control for better multitasking, and Samsung Wallet for mobile payments. Finding and installing apps on your Galaxy phone is simple using the easy search functions, whether you’re looking for a specific app or exploring new ones. You can use the Galaxy Store or Google Play Store to access numerous apps. For more details, visit the linked article below. Thank you for your feedback and continued trust in Galaxy.
Different ways to search for apps on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10007274/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
This product is okay for the price
on December 5, 2025
Posted by: SammyA16
[This review was collected as part of a promotion.] The Samsung Galaxy A16 5G is an all around "mid" device. I've been using it for about 6 months now and I'm constantly having problems with the phone "lagging" or being extremely slow and even completely restarting the system UI at times. However for the price it's not the worst phone ever. If there was about 2GB more of physical ram with the option to add up to 8GB of ram plus, this device would be absolutely perfect.
Value
3
Response from Samsung USBy R&R, December 9, 2025
Hello there SammyA16,
Thank you for your honest feedback about your Galaxy A16 5G. This device is built to offer reliable performance at an affordable price for daily use. To keep it running smoothly, use the Device Care feature, which provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for better performance. If apps become unresponsive, we recommend performing a spring cleanup, no need to uninstall apps or reset your device. Simply clear the app's cache or data to remove problematic files or bugs. You can also limit background apps and extend battery life using Device Care. Clearing the cache acts as a system cleanse, removing residual files that may slow down apps. To do this, go to Settings, tap Apps, select or search for the app, then tap Storage and Clear Cache. For further help with storage, memory, or app management, use Device Care’s features to prevent slowdowns and improve overall performance. Device Care scans for crashes, closes background apps, and checks for malware with a single tap. Free up storage space on your Samsung device and find more tips to keep it performing at its best by visiting the resource linked below. We appreciate your feedback and thank you for being part of the Samsung community.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your honest feedback about your Galaxy A16 5G. This device is built to offer reliable performance at an affordable price for daily use. To keep it running smoothly, use the Device Care feature, which provides an overview of your battery, storage, and RAM. You can also automatically optimize your phone or tablet for better performance. If apps become unresponsive, we recommend performing a spring cleanup, no need to uninstall apps or reset your device. Simply clear the app's cache or data to remove problematic files or bugs. You can also limit background apps and extend battery life using Device Care. Clearing the cache acts as a system cleanse, removing residual files that may slow down apps. To do this, go to Settings, tap Apps, select or search for the app, then tap Storage and Clear Cache. For further help with storage, memory, or app management, use Device Care’s features to prevent slowdowns and improve overall performance. Device Care scans for crashes, closes background apps, and checks for malware with a single tap. Free up storage space on your Samsung device and find more tips to keep it performing at its best by visiting the resource linked below. We appreciate your feedback and thank you for being part of the Samsung community.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy is wonderful
on December 5, 2025
Posted by: Louie47M
[This review was collected as part of a promotion.] Galaxy phone have been user friendly and it's been a wonderful phone for me. The AI help a lot when needed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how it works
on December 5, 2025
Posted by: Snatchsnx
[This review was collected as part of a promotion.] My galaxy A16 5g doesn't give me any problems when I am playing games or working on my music projects, plus I can record vocals without encountering any problems whatsoever and the vocals are clear. I am able to split the screen when necessary as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My galaxy is the best phone I have ever owned.
on December 5, 2025
Posted by: Candiekaine
[This review was collected as part of a promotion.] I use my device for everything. Videos, streaming, etc. The best phone there is. I love Gemini.
Value
5
Written by a customer while visiting Samsung US