Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
2
Its great but the performance is bad.
on December 5, 2025
Posted by: IsaacE
[This review was collected as part of a promotion.] The galaxy a16 is pretty mid being honest, dont get me wrong its not bad for the price but the performance can be terrible at times like watching videos or playing. The screen and cameras are amazing though.
Value
2
Response from Samsung USBy R&R, December 8, 2025
Hey there IsaacE,
We’re pleased to hear you’re enjoying the Galaxy A16 5G’s display and camera. Your feedback about device speed helps us improve processing performance for multitasking and streaming. If your device slows down or doesn’t meet your expectations, you can optimize it. Use the Device care feature, which offers an overview of your battery, storage, and RAM, and allows you to automatically enhance your device’s performance. To do this, go to Settings, select Device care, tap Optimize now, then Done. Learn more about maintaining your device’s performance by visiting the linked online article. Galaxy models aim to deliver vibrant visuals and useful features, and your feedback is essential to our ongoing development. Thank you for sharing your experience and being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re pleased to hear you’re enjoying the Galaxy A16 5G’s display and camera. Your feedback about device speed helps us improve processing performance for multitasking and streaming. If your device slows down or doesn’t meet your expectations, you can optimize it. Use the Device care feature, which offers an overview of your battery, storage, and RAM, and allows you to automatically enhance your device’s performance. To do this, go to Settings, select Device care, tap Optimize now, then Done. Learn more about maintaining your device’s performance by visiting the linked online article. Galaxy models aim to deliver vibrant visuals and useful features, and your feedback is essential to our ongoing development. Thank you for sharing your experience and being part of the Samsung community.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Gets the job done
on December 5, 2025
Posted by: Chevyman
[This review was collected as part of a promotion.] Phone is used for daily phone use calls text social media and web browsing taking photos
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy A12
on December 5, 2025
Posted by: Mazektc
[This review was collected as part of a promotion.] My device has been relatively reliable for 4 years now
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Works well until memory is 25% used
on December 5, 2025
Posted by: MamaBee
[This review was collected as part of a promotion.] The 5G offense drops or slow to up load. Wifi downloads slows if more then one device is in use. The AI actives without prompting the system. Even with the high memory it still acts like it has no memory. I have apps for work and they are constantly crashes, and I'm not able to clock in on time or do walking patrols check ins.
Value
3
Response from Samsung USBy R&R, December 8, 2025
Howdy MamaBee,
Your feedback shows how crucial reliable performance is for daily productivity. The Galaxy A16 5G was built for multitasking and seamless connectivity, and we appreciate your comments about connectivity and app performance. You can disable the Galaxy AI feature if you prefer. To do this: Open Settings on your phone or tablet, then tap Galaxy AI. Depending on your device, you might need to swipe to and tap Advanced features first, then select Galaxy AI or Awesome Intelligence. A list of AI features will appear on your device. Tap a sub-menu, such as Call assist, and turn off the switch next to the feature(s) you want to disable. Some AI features can also be turned off directly within individual app settings, like the Phone app, Notes app, Camera app, Gallery app, Samsung Messages, Samsung Health, or SmartThings app. To disable these, go to the app, open its settings, and turn off the AI feature you want to disable. Remember to restart your device after disabling AI features to make sure the changes take effect. More information about Galaxy AI and how it can make your life easier will be linked below. If your phone’s connection isn’t working properly, you can reset the network. To do this: Open Settings, then go to General management and tap Reset. Choose Reset network settings. For mobile connection behaviors, tap Reset mobile network settings; for Wi-Fi and Bluetooth concerns, tap Reset Wi-Fi and Bluetooth settings, then tap Reset settings. You might need to enter your security credentials. Tap Reset to confirm. For more details on resetting and reconnecting your device for better connectivity, see the link below. If your device is crashing or slowing down, a quick optimization can restore its performance. Go to Settings, then tap Device care, select Optimize now, then tap Done. Additional information is linked below. Your insights help us improve our software to better meet your needs. Thank you for sharing your thoughts and choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone has slow mobile data speed
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Your feedback shows how crucial reliable performance is for daily productivity. The Galaxy A16 5G was built for multitasking and seamless connectivity, and we appreciate your comments about connectivity and app performance. You can disable the Galaxy AI feature if you prefer. To do this: Open Settings on your phone or tablet, then tap Galaxy AI. Depending on your device, you might need to swipe to and tap Advanced features first, then select Galaxy AI or Awesome Intelligence. A list of AI features will appear on your device. Tap a sub-menu, such as Call assist, and turn off the switch next to the feature(s) you want to disable. Some AI features can also be turned off directly within individual app settings, like the Phone app, Notes app, Camera app, Gallery app, Samsung Messages, Samsung Health, or SmartThings app. To disable these, go to the app, open its settings, and turn off the AI feature you want to disable. Remember to restart your device after disabling AI features to make sure the changes take effect. More information about Galaxy AI and how it can make your life easier will be linked below. If your phone’s connection isn’t working properly, you can reset the network. To do this: Open Settings, then go to General management and tap Reset. Choose Reset network settings. For mobile connection behaviors, tap Reset mobile network settings; for Wi-Fi and Bluetooth concerns, tap Reset Wi-Fi and Bluetooth settings, then tap Reset settings. You might need to enter your security credentials. Tap Reset to confirm. For more details on resetting and reconnecting your device for better connectivity, see the link below. If your device is crashing or slowing down, a quick optimization can restore its performance. Go to Settings, then tap Device care, select Optimize now, then tap Done. Additional information is linked below. Your insights help us improve our software to better meet your needs. Thank you for sharing your thoughts and choosing Samsung.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
Samsung phone has slow mobile data speed
https://www.samsung.com/us/support/troubleshooting/TSG01001605/
Use features with Galaxy AI on your Galaxy phone and tablet
https://www.samsung.com/us/support/answer/ANS10000753/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
The GalaxyA16 5G has been a Major-Trooper and Vita
on December 5, 2025
Posted by: SamsungMagick
[This review was collected as part of a promotion.] The Galaxy A16 5g Samsung Phone has been a real trooper when it comes to durability, also, the touch responses are very reflexive to inputs... I have been using this phone in a computer function ~ I even have been writing computer codes with it.. the phone does not lag and it has been a vital resource for my everyday needs ~ I highly recommend the Samsung A16 5g phone!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best tablet
on December 5, 2025
Posted by: Susssss
[This review was collected as part of a promotion.] I love this tablet. So convenient has everything i need on it anx connects to my Samsung galaxy ai phone
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on December 5, 2025
Posted by: SUPCHYALL315
[This review was collected as part of a promotion.] Its the best phone I ever had! Galaxy AI is a big help and helps with knowing what events are happening around me or if I need a quick and easy dinner idea. Never fails me. Thank you Samsung and the Galaxy A16
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
I love how this phone works
on December 5, 2025
Posted by: Voncraig
[This review was collected as part of a promotion.] Ai is very precise i love how loud the speaker is
Value
4
Written by a customer while visiting Samsung US