Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Perfect first phones for teens
on December 5, 2025
Posted by: Teenagedream
[This review was collected as part of a promotion.] This is a good introduction to cellphones for teenagers. Transitioning from smart tracking watches to cellphones can be stressful. This phone made it easy.
Value
5
Response from Samsung USBy R&R, March 3, 2026
Hey there Teenagedream,
Thank you for highlighting how the Galaxy A16 5G supports teens as they learn to use their first phone—an important milestone. The Galaxy A16 5G features user-friendly options, reliable connectivity, and an easy-to-navigate operating system with One UI, making it a comfortable introduction to smartphone technology. We're glad it helped make the transition smoother. Thank you for being a Samsung customer!
-Ty
Samsung Support
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Thank you for highlighting how the Galaxy A16 5G supports teens as they learn to use their first phone—an important milestone. The Galaxy A16 5G features user-friendly options, reliable connectivity, and an easy-to-navigate operating system with One UI, making it a comfortable introduction to smartphone technology. We're glad it helped make the transition smoother. Thank you for being a Samsung customer!
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone is the best one I have ever owned.
on December 5, 2025
Posted by: americanfido
[This review was collected as part of a promotion.] I use this great phone for many things. The most important to me is that it works great with all my necessary medical applications. The color and size is also perfect for me.
Value
5
Response from Samsung USBy R&R, March 3, 2026
Hey there americanfido,
Thank you for sharing how your Galaxy A16 5G supports your essential medical applications. We understand that dependability matter. The enhanced design, vibrant display, and consistent performance are built to complement important daily needs. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing how your Galaxy A16 5G supports your essential medical applications. We understand that dependability matter. The enhanced design, vibrant display, and consistent performance are built to complement important daily needs. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 5, 2025
Posted by: Skinner204
[This review was collected as part of a promotion.] Overall the phone is great. There is one issue that I have my phone freezes from time to time and I have to restart my phone. Other than that is is a great phone.
Value
5
Response from Samsung USBy R&R, March 3, 2026
Hi Skinner204,
Thank you for sharing your experience with the Galaxy A16 5G. We're glad to hear that your overall performance has been good. If you sometimes experience freezing, it's helpful to make sure all apps and software are fully updated. You can also use Device Care to optimize your phone’s performance, which often helps keep it running smoothly.
The Quick Optimization feature improves your device's performance by pinpointing apps that drain too much battery. It also frees up memory by removing unnecessary items, deletes unwanted files, scans for malware, and closes background apps. Optimizing your phone is fast and simple. Just go to Settings, swipe to and tap on Device Care, then tap Optimize now and select Done.
If you notice that your device is running slower than usual, refer to our online guide with troubleshooting steps linked below. The Galaxy A16 5G is built to deliver reliable everyday performance. We value your honest feedback. Thank you for being a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
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Samsung Community
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Thank you for sharing your experience with the Galaxy A16 5G. We're glad to hear that your overall performance has been good. If you sometimes experience freezing, it's helpful to make sure all apps and software are fully updated. You can also use Device Care to optimize your phone’s performance, which often helps keep it running smoothly.
The Quick Optimization feature improves your device's performance by pinpointing apps that drain too much battery. It also frees up memory by removing unnecessary items, deletes unwanted files, scans for malware, and closes background apps. Optimizing your phone is fast and simple. Just go to Settings, swipe to and tap on Device Care, then tap Optimize now and select Done.
If you notice that your device is running slower than usual, refer to our online guide with troubleshooting steps linked below. The Galaxy A16 5G is built to deliver reliable everyday performance. We value your honest feedback. Thank you for being a Samsung customer!
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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X
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Written by a customer while visiting Samsung US
Customer Rating
5
Even better than I was hoping.
on December 5, 2025
Posted by: Borntoshop85
[This review was collected as part of a promotion.] My Galexey Ai16 is the first new phone in 8 years, so I was already expecting a lot. But wow. The photos I can take blew me away. I'm not a professional photographer by any means but this is so easy I could fake it if I wanted to. Love how fast the 5G is when downloading and I love watching my shows on it because of clear and crisp the images are, it's like a mini movie theater. Thank you for taking the ti.e to read my review.
Value
5
Response from Samsung USBy R&R, March 6, 2026
Ahoy Borntoshop85,
Thank you for sharing your experience with the Galaxy A16 5G. The combination of power and convenience truly sets this device apart! We’re thrilled to hear that you’re enjoying it. Innovation for everyone. Thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your experience with the Galaxy A16 5G. The combination of power and convenience truly sets this device apart! We’re thrilled to hear that you’re enjoying it. Innovation for everyone. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung galaxy is a great phone.
on December 5, 2025
Posted by: Bmoneydeuce
[This review was collected as part of a promotion.] My Samsung phone works great with all my day to day work. The hole family has been very happy with their Samsung phone. Keeping us in touch with each other very easily and with the Galaxy AI we couldn't be no happier with Samsung. Thanks for all the hard work guys.
Value
5
Response from Samsung USBy R&R, March 6, 2026
Hey Bmoneydeuce,
The Galaxy A16 5G is a favorite among fans for a reason, and we are thrilled that it has become a part of your daily routine. Your feedback is greatly appreciated! Thank you for being a part of the Galaxy family. With bold technology, we are excited about a bright future. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
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The Galaxy A16 5G is a favorite among fans for a reason, and we are thrilled that it has become a part of your daily routine. Your feedback is greatly appreciated! Thank you for being a part of the Galaxy family. With bold technology, we are excited about a bright future. Thank you for choosing innovation with Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on December 5, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] It is an excellent phone for someone like me who is rough on their phone. It has lasted me about 2 years with only one small crack, which is excellent. It has a great camera, great memory, I don't have many complaints.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This is a great phone I like my Galaxy AI
on December 5, 2025
Posted by: Ninablack
[This review was collected as part of a promotion.] I use my Galaxy AI for Zoom for work a lot it's a very great connection everything works well with it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has awesome camra
on December 5, 2025
Posted by: Bummer66
[This review was collected as part of a promotion.] I use my device for streaming games photos talk family it's awesome I love it
Value
5
Response from Samsung USBy R&R, March 3, 2026
Hey there Bummer66,
Thank you for sharing how much you enjoy your Galaxy A16 5G. It’s wonderful to hear that the camera is impressing you while you stream, play games, and stay connected with your family. The Galaxy A16 5G is designed to deliver vibrant photos with its triple-camera system, providing reliable performance for the everyday moments that matter most. We appreciate you taking the time to share your experience, and thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing how much you enjoy your Galaxy A16 5G. It’s wonderful to hear that the camera is impressing you while you stream, play games, and stay connected with your family. The Galaxy A16 5G is designed to deliver vibrant photos with its triple-camera system, providing reliable performance for the everyday moments that matter most. We appreciate you taking the time to share your experience, and thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US