Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
New phone, who dis?
on December 5, 2025
Posted by: Tdog30
[This review was collected as part of a promotion.] Got this new phone awhile back, im so happy to have a great working phone again. Its fast, efficient and has many extras already included on the phone! Also would like to mention how well it synced with my watch to make my work life easier, I do manual labor and cannot always get to my phone right away
Value
5
Response from Samsung USBy R&R, March 6, 2026
Hi Tdog30,
Thank you for your feedback. The Galaxy A16 5G was created to enhance your daily life, making it smarter and more seamless. We’re glad to hear that you are enjoying it. Thank you for your review and for being a valued member of the Samsung ecosystem.
-Ty
Samsung Support
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Thank you for your feedback. The Galaxy A16 5G was created to enhance your daily life, making it smarter and more seamless. We’re glad to hear that you are enjoying it. Thank you for your review and for being a valued member of the Samsung ecosystem.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
10/10jrjththrh4u55u
on December 5, 2025
Posted by: 6777777kid
[This review was collected as part of a promotion.] This is fun ngl
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Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on December 5, 2025
Posted by: LilRed
[This review was collected as part of a promotion.] Galaxy AI is one of the hardest I think to learn how to use....I didn't really like the AI app
Value
5
Response from Samsung USBy R&R, March 6, 2026
Hey LilRed,
Thank you for sharing your feedback on the A16 5G!
The A16 5G offers powerful features, including a reliable processor and Samsung’s One UI optimizations, which enhance smooth multitasking and improve everyday life. We appreciate your review and thank you for choosing Samsung.
-Ty
Samsung Support
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Thank you for sharing your feedback on the A16 5G!
The A16 5G offers powerful features, including a reliable processor and Samsung’s One UI optimizations, which enhance smooth multitasking and improve everyday life. We appreciate your review and thank you for choosing Samsung.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
A great phone for the price.
on December 5, 2025
Posted by: Gib0819
[This review was collected as part of a promotion.] This Samsung Galaxy A16 with Samsung Galaxy AI is one of the best phones I have ever used. It's efficient it's cost-effective it's user-friendly and I love to use it with my kid. She likes use it as well or use it for all types of things and it makes us very happy we're very glad for the purchase
Value
4
Response from Samsung USBy R&R, March 4, 2026
Hey Gib0819,
The Galaxy A16 5G is a favorite among fans for a reason, and we’re glad it has become part of your daily routine. Your feedback is invaluable to us! Thank you for being a part of the Galaxy family. With advanced technology, we’re looking towards a bright future. We appreciate you making Samsung your top choice.
-Ty
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The Galaxy A16 5G is a favorite among fans for a reason, and we’re glad it has become part of your daily routine. Your feedback is invaluable to us! Thank you for being a part of the Galaxy family. With advanced technology, we’re looking towards a bright future. We appreciate you making Samsung your top choice.
-Ty
Samsung Support
smsng.us/Samsung-Support
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Written by a customer while visiting Samsung US
Customer Rating
2
The phone is subpar at best.
on December 5, 2025
Posted by: Zylo1010
[This review was collected as part of a promotion.] I've had many galaxies over the years. Always loved them. But even with the new galaxy AI on the A16 5G model it doesn't bring up the rating. The phone is incredibly laggy, with constant crashes on app and even the system UI while using the phone. It also keeps disconnecting from my watch. Which makes the watch unusable.
Value
2
Response from Samsung USBy R&R, December 8, 2025
Hello Zylo1010,
Thank you for reaching out and sharing your feedback about your Galaxy A16 5G, especially regarding connectivity and performance. This device aims to deliver consistent speed and smooth integration within the Galaxy ecosystem. If your watch has trouble pairing or disconnects unexpectedly, try restarting it and make sure the Galaxy Wearable app is updated. If issues continue, consider resetting the app and unpairing your watch. When connecting to other Bluetooth devices, keep both within about 30 feet. For tips on maintaining a stable connection, see the linked article below. If your Galaxy device experiences lag, glitches, freezing, or crashes, common causes are full storage or outdated software. Restarting your device and updating software are simple steps to avoid future problems. For more troubleshooting tips, refer to the linked article below. Your detailed feedback about watch pairing and app performance is valuable and helps us improve device stability and integration in future updates. Thank you for your support and for being part of the Samsung community.
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/#:~:text=Turn%20on%20Bluetooth.,range%20(about%2030%20feet).
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
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Samsung Community
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Thank you for reaching out and sharing your feedback about your Galaxy A16 5G, especially regarding connectivity and performance. This device aims to deliver consistent speed and smooth integration within the Galaxy ecosystem. If your watch has trouble pairing or disconnects unexpectedly, try restarting it and make sure the Galaxy Wearable app is updated. If issues continue, consider resetting the app and unpairing your watch. When connecting to other Bluetooth devices, keep both within about 30 feet. For tips on maintaining a stable connection, see the linked article below. If your Galaxy device experiences lag, glitches, freezing, or crashes, common causes are full storage or outdated software. Restarting your device and updating software are simple steps to avoid future problems. For more troubleshooting tips, refer to the linked article below. Your detailed feedback about watch pairing and app performance is valuable and helps us improve device stability and integration in future updates. Thank you for your support and for being part of the Samsung community.
Samsung smart watch will not connect to a phone
https://www.samsung.com/us/support/troubleshooting/TSG01003238/#:~:text=Turn%20on%20Bluetooth.,range%20(about%2030%20feet).
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshoot/TSG10001440/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
The device is good but some features are hard to m
on December 5, 2025
Posted by: Glowie
[This review was collected as part of a promotion.] I use it I my every day living for everything I on internet do business keep up with family
Value
4
Response from Samsung USBy R&R, December 26, 2025
Good day Glowie,
Thank you for sharing how the Galaxy A16 5G fits into your daily routine. With a wide range of features designed to support communication, business, and connectivity, the device offers flexibility as users become more familiar with its capabilities. We appreciate your feedback and thank you for being a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing how the Galaxy A16 5G fits into your daily routine. With a wide range of features designed to support communication, business, and connectivity, the device offers flexibility as users become more familiar with its capabilities. We appreciate your feedback and thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use features
on December 5, 2025
Posted by: Yespleasechristina
[This review was collected as part of a promotion.] I use it for everything work, entertainment, traveling, communication I've owned this device 4 years now thank you
Value
5
Response from Samsung USBy R&R, March 3, 2026
Hi Yespleasechristina,
Thank you for your continued loyalty and for sharing your long-term experience with the Galaxy A16 5G. Four years of dependable use speaks volumes. Its intuitive features and versatile performance are designed to support work, travel, communication, and entertainment with ease. We truly value your support. Thank you for being a Samsung customer.
-Ty
Samsung Support
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Thank you for your continued loyalty and for sharing your long-term experience with the Galaxy A16 5G. Four years of dependable use speaks volumes. Its intuitive features and versatile performance are designed to support work, travel, communication, and entertainment with ease. We truly value your support. Thank you for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3
Good phone
on December 5, 2025
Posted by: Applegin64
[This review was collected as part of a promotion.] I like my phone but probably going to upgrade from A16 Samsung to A26 or higher. I have problems with my phone dropping calls.
Value
3
Response from Samsung USBy R&R, December 8, 2025
Hola Applegin64,
We’re glad to hear you’ve enjoyed your Galaxy A16 5G and appreciate your interest in upgrading within the A series. The A16 5G provides essential features and reliable connectivity, and your feedback on call quality helps us improve network performance for a better experience. If your phone occasionally drops calls, it's likely due to signal concerns. Frequent drops might be caused by a damaged or improperly inserted SIM card or physical or liquid damage. Try troubleshooting steps like rebooting your phone, updating the software, or performing a factory reset. If calls only drop in certain areas, contact your carrier to check coverage or outages. Overloaded cell towers in busy locations or physical obstructions such as trees or buildings can also cause dropped calls. If you experience consistent problems in specific places, consult your service provider to ensure good coverage there. For more tips on reducing dropped calls, see the linked article below. Thank you for trusting Samsung and sharing your feedback.
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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We’re glad to hear you’ve enjoyed your Galaxy A16 5G and appreciate your interest in upgrading within the A series. The A16 5G provides essential features and reliable connectivity, and your feedback on call quality helps us improve network performance for a better experience. If your phone occasionally drops calls, it's likely due to signal concerns. Frequent drops might be caused by a damaged or improperly inserted SIM card or physical or liquid damage. Try troubleshooting steps like rebooting your phone, updating the software, or performing a factory reset. If calls only drop in certain areas, contact your carrier to check coverage or outages. Overloaded cell towers in busy locations or physical obstructions such as trees or buildings can also cause dropped calls. If you experience consistent problems in specific places, consult your service provider to ensure good coverage there. For more tips on reducing dropped calls, see the linked article below. Thank you for trusting Samsung and sharing your feedback.
Dropped calls on a Samsung phone
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US