Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
The features and app functions are great
on December 5, 2025
Posted by: Jmgconsultants
[This review was collected as part of a promotion.] Great features, pics, videos and app functions. Great quality and sound.
Value
5
Response from Samsung USBy R&R, March 2, 2026
Hey there Jmgconsultants,
Thank you for your fantastic feedback on the Galaxy A16 5G. It's filled with features that help you stay connected and creative. We are glad to see it's working for you! We appreciate you being part of the Samsung family. Elevate your everyday experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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https://smsng.us/X-Messages
Thank you for your fantastic feedback on the Galaxy A16 5G. It's filled with features that help you stay connected and creative. We are glad to see it's working for you! We appreciate you being part of the Samsung family. Elevate your everyday experience.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Lagging a16
on December 5, 2025
Posted by: Advanced2advocate
[This review was collected as part of a promotion.] After about a month of ownership is started lagging really bad asking me if I wanted to reset the phone so I set up to where it reboots every night and it's not so bad but you still can't do anything like Facebook because it's constantly loading even on Wi-Fi
Value
3
Response from Samsung USBy R&R, December 8, 2025
Hello Advanced2advocate,
Thank you for your feedback on the Galaxy A16 5G. This model aims to offer a balanced performance with efficient processing and a smooth One UI experience. Your comments about app performance and responsiveness are valuable as we work to enhance system stability and software updates for a better user experience. If you’re experiencing unresponsive apps, lag, or repeated restarts, it might be helpful to do a quick cleanup. You don't need to uninstall apps or reset your device; just clearing the app's cache or data can remove problematic files or bugs. You can also use your device’s Device Care features to limit background apps and extend battery life. Clearing cache is like giving your apps a fresh start; it clears out residual files that may be slowing them down. To do this, go to Settings, then Apps, select the app, tap Storage, and tap Clear cache. For more detailed instructions, see the online article linked below. Thanks for choosing Samsung and sharing your feedback!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your feedback on the Galaxy A16 5G. This model aims to offer a balanced performance with efficient processing and a smooth One UI experience. Your comments about app performance and responsiveness are valuable as we work to enhance system stability and software updates for a better user experience. If you’re experiencing unresponsive apps, lag, or repeated restarts, it might be helpful to do a quick cleanup. You don't need to uninstall apps or reset your device; just clearing the app's cache or data can remove problematic files or bugs. You can also use your device’s Device Care features to limit background apps and extend battery life. Clearing cache is like giving your apps a fresh start; it clears out residual files that may be slowing them down. To do this, go to Settings, then Apps, select the app, tap Storage, and tap Clear cache. For more detailed instructions, see the online article linked below. Thanks for choosing Samsung and sharing your feedback!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is very smart
on December 5, 2025
Posted by: Love2havefun
[This review was collected as part of a promotion.] I love how this phone tells me when it's overheating and how when it's overheating, it closes the window if I'm on a video phone call.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love how the phone processes fast.
on December 5, 2025
Posted by: XxZH678
[This review was collected as part of a promotion.] I use my A16 in every day activities, I use it to play and I love how it matches with my watch.
Value
5
Response from Samsung USBy R&R, March 3, 2026
Hi there XxZH678,
We’re thrilled to learn you're enjoying your Galaxy A16 5G! Designed to enhance your daily routine, this device excels in both style and performance. It's wonderful to hear that the rapid processing speed is benefiting your daily tasks and gaming. The effortless integration with Galaxy devices, particularly when paired with your watch, aims to deliver a seamlessly connected experience throughout the day. We appreciate you sharing your feedback. Thank you for being part of the Samsung journey. Keep shining with Galaxy.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re thrilled to learn you're enjoying your Galaxy A16 5G! Designed to enhance your daily routine, this device excels in both style and performance. It's wonderful to hear that the rapid processing speed is benefiting your daily tasks and gaming. The effortless integration with Galaxy devices, particularly when paired with your watch, aims to deliver a seamlessly connected experience throughout the day. We appreciate you sharing your feedback. Thank you for being part of the Samsung journey. Keep shining with Galaxy.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Love my phone
on December 5, 2025
Posted by: Beautifudarden45
[This review was collected as part of a promotion.] Thank you so much I love my phone so much love everything about my phone
Value
5
Response from Samsung USBy R&R, March 3, 2026
Hey there Beautifudarden45,
We sincerely appreciate you sharing your love for your Galaxy A16 5G. Hearing that you enjoy everything about your phone means a lot. The Galaxy A series is designed to provide dependable performance, vibrant visuals, and everyday convenience that fit seamlessly into your routine. Thank you for choosing Samsung and sharing your excitement.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We sincerely appreciate you sharing your love for your Galaxy A16 5G. Hearing that you enjoy everything about your phone means a lot. The Galaxy A series is designed to provide dependable performance, vibrant visuals, and everyday convenience that fit seamlessly into your routine. Thank you for choosing Samsung and sharing your excitement.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
I like the features of my new phone
on December 5, 2025
Posted by: sugarbear64432
[This review was collected as part of a promotion.] I use my galaxy A16 5G for everything from gaming to responding to emails it works for me.
Value
5
Response from Samsung USBy R&R, March 6, 2026
Hey there sugarbear64432,
Thank you for sharing your experience with the Galaxy A16 5G. The combination of power and convenience truly distinguishes this device! We're thrilled to hear you’re enjoying it. Innovation for everyone. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. The combination of power and convenience truly distinguishes this device! We're thrilled to hear you’re enjoying it. Innovation for everyone. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on December 5, 2025
Posted by: Datgurl1992
[This review was collected as part of a promotion.] I use my phone daily for work and personal reasons. Never had an issue with it
Value
5
Response from Samsung USBy R&R, March 3, 2026
Hi there Datgurl1992,
Thank you for sharing how your Galaxy A16 5G supports both your work and personal life. Reliability is important when your phone plays such a significant role in your daily activities. The Galaxy A16 5G is designed to provide consistent performance and smooth functionality, whether you're focusing on productivity or enjoying entertainment. We appreciate your choice of Samsung and thank you for being a valued customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how your Galaxy A16 5G supports both your work and personal life. Reliability is important when your phone plays such a significant role in your daily activities. The Galaxy A16 5G is designed to provide consistent performance and smooth functionality, whether you're focusing on productivity or enjoying entertainment. We appreciate your choice of Samsung and thank you for being a valued customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love All The New Stuff!
on December 5, 2025
Posted by: Dabdragon
[This review was collected as part of a promotion.] I love my Galaxy A16 except... it get hot when being used. Otherwise it's awesome
Value
4
Written by a customer while visiting Samsung US