Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
4
A16 5G = Decent Device
on December 3, 2025
Posted by: Soyousay25
[This review was collected as part of a promotion.] Ive had a decent experience with it so for, but it does seem to freeze when using some apps for semi long periods of time and lag a bit at times when switching tasks or waiting to move forward when pushing "next" or switching webpages, thkngs of this nature. Plus I don't believe it has the ability to charge via wireless chargers (mine won't at least). Lastly, I t doesnt have very good sound quality when hooked up to car or sterio sound systems nor am I able to find where you can adjust the audio options Inernally which is a major bummer for me. Otherwise it works well and is the perfect size for my needs.
Value
4
Response from Samsung USBy R&R, December 5, 2025
Hey there Soyousay25,
Your feedback on the Galaxy A16 5G is valuable and shows how daily use impacts your experience. The A16 5G is built to provide reliable speed and clarity with smooth multitasking and strong connectivity. We value your detailed insights as they help us improve audio and features for even better experiences moving forward. Thank you for sharing your honest feedback and for choosing Samsung.
Ty
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Your feedback on the Galaxy A16 5G is valuable and shows how daily use impacts your experience. The A16 5G is built to provide reliable speed and clarity with smooth multitasking and strong connectivity. We value your detailed insights as they help us improve audio and features for even better experiences moving forward. Thank you for sharing your honest feedback and for choosing Samsung.
Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone i have had so far
on December 3, 2025
Posted by: Phlattracker
[This review was collected as part of a promotion.] It is the best phone I have ever owned and I get a new phone once a year. The AI features are keeping my brain young.
Value
5
Response from Samsung USBy R&R, February 6, 2026
Hiya Phlattracker,
Thank you for sharing your experience. The Galaxy A16 5G is designed to provide a smart and engaging experience that makes daily tasks feel new and intuitive. We're pleased to hear that its features continue to enhance both your enjoyment and mental engagement. We appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for sharing your experience. The Galaxy A16 5G is designed to provide a smart and engaging experience that makes daily tasks feel new and intuitive. We're pleased to hear that its features continue to enhance both your enjoyment and mental engagement. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product
on December 3, 2025
Posted by: Variousalchemist
[This review was collected as part of a promotion.] Works very well, great performance i haven't had any issues with my device! Great for streaming movies, and AI works perfectly smooth
Value
5
Response from Samsung USBy R&R, March 2, 2026
Hi Variousalchemist,
Thank you for reviewing the Galaxy A16 5G. This series is designed to provide reliable performance, featuring a long-lasting battery and a bright display for everyday use. We appreciate your loyalty as a Samsung customer.
-Ty
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Thank you for reviewing the Galaxy A16 5G. This series is designed to provide reliable performance, featuring a long-lasting battery and a bright display for everyday use. We appreciate your loyalty as a Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4
It's got just what I need.
on December 3, 2025
Posted by: 7Dirtywiskers11
[This review was collected as part of a promotion.] I YouTube daily and the picture comes out clear. Everything pops up fast. Runs smooth as ice and spins the music nice and loud. Not to big, not to small, but just right. Now where did I hear that before.
Value
4
Response from Samsung USBy R&R, December 5, 2025
Howdy 7Dirtywiskers11,
It’s great to hear that your Galaxy A16 5G meets your daily needs so well. The A16 is designed for fast performance, vivid visuals, and clear sound; whether you’re streaming, gaming, or staying connected. Your recognition of its balanced design and smooth operation shows the careful engineering behind the Galaxy A Series. We’re glad to have you as part of the Samsung community.
Ty
Samsung Support
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It’s great to hear that your Galaxy A16 5G meets your daily needs so well. The A16 is designed for fast performance, vivid visuals, and clear sound; whether you’re streaming, gaming, or staying connected. Your recognition of its balanced design and smooth operation shows the careful engineering behind the Galaxy A Series. We’re glad to have you as part of the Samsung community.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Love My Samsung!
on December 4, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I have always been a samsung fan and they did not disappoint again! I love my Samsung phone. It's awesome! I have so many things going on every day and it helps to keep track of everything. i'm still learning about the Galaxy AI and feeling out how that works put so far, it's good. I'm so glad I got a samsung again!!
Value
4
Response from Samsung USBy R&R, December 5, 2025
Hola GingerEllis,
Thank you for sharing your feedback on your Galaxy A16 5G. It’s wonderful to hear how much you’re enjoying your new device. Designed for smooth performance and easy navigation, it offers enhanced smart features that adapt to your lifestyle as you explore them. Your enthusiasm for learning and staying connected with the Galaxy experience highlights what makes our community special. We appreciate your loyalty and thank you for choosing Samsung again.
Ty
Samsung Support
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Thank you for sharing your feedback on your Galaxy A16 5G. It’s wonderful to hear how much you’re enjoying your new device. Designed for smooth performance and easy navigation, it offers enhanced smart features that adapt to your lifestyle as you explore them. Your enthusiasm for learning and staying connected with the Galaxy experience highlights what makes our community special. We appreciate your loyalty and thank you for choosing Samsung again.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
My first real cell phone
on December 4, 2025
Posted by: oldfogy
[This review was collected as part of a promotion.] I am just learning how to use a cell phone, having had a land line forever. I do like all its features, making a call is so easy. I do wish I could put the volume up more. I have not used Galaxy AI.
Value
5
Response from Samsung USBy R&R, February 5, 2026
Hi oldfogy,
Thank you for sharing your experience. The Galaxy A16 5G is designed to be intuitive, comfortable, and user-friendly at every stage of mobile use. Many users appreciate its straightforward interface, reliable calling features, and modern tools that make daily communication simple and enjoyable. Galaxy AI offers useful options that can enhance messaging, organization, and daily tasks over time. Your feedback shows how thoughtful design builds confidence and convenience. We appreciate your support as a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing your experience. The Galaxy A16 5G is designed to be intuitive, comfortable, and user-friendly at every stage of mobile use. Many users appreciate its straightforward interface, reliable calling features, and modern tools that make daily communication simple and enjoyable. Galaxy AI offers useful options that can enhance messaging, organization, and daily tasks over time. Your feedback shows how thoughtful design builds confidence and convenience. We appreciate your support as a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
This phone rough and dependable
on December 4, 2025
Posted by: TommyGunz59
[This review was collected as part of a promotion.] I use this device for everything in my life at the moment it's my money for my store purchases and it helps me connect with customers that I can't do without so I'm always on the go and the AI and Samsung or Galaxy AI is always correct than most of the day guys out there thanks I got to say you did good with this phone tell me the last models didn't hold up to my lifestyle but so far this was sticking in there crack screening all but it still works like it did when I first got it good job guys thanks..
Value
5
Response from Samsung USBy R&R, February 5, 2026
What’s up TommyGunz59,
Thank you for sharing this powerful perspective. The Galaxy A16 5G is built to support active lifestyles with dependable performance, practical features, and intelligent tools powered by Galaxy AI. The Galaxy A16 5G continues to deliver reliable connectivity, business support, and everyday functionality even with heavy use. Your experience highlights the strength of thoughtful engineering designed to keep up with demanding routines. Thanks for being a Samsung customer.
-Ty
Samsung Support
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Thank you for sharing this powerful perspective. The Galaxy A16 5G is built to support active lifestyles with dependable performance, practical features, and intelligent tools powered by Galaxy AI. The Galaxy A16 5G continues to deliver reliable connectivity, business support, and everyday functionality even with heavy use. Your experience highlights the strength of thoughtful engineering designed to keep up with demanding routines. Thanks for being a Samsung customer.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
Good phone overall
on December 4, 2025
Posted by: Loveapril
[This review was collected as part of a promotion.] I'm currently on the device so I cannot take a photo. It was a cheaper phone at the time I've lost my partner of 16 years so I had to go with the little cheaper phone. Also I have used Samsung products my entire life. Samsung has always been a number 1 pick for me
Value
4
Response from Samsung USBy R&R, December 5, 2025
Hey there Loveapril,
Thanks for reaching out and sharing your experience with the Galaxy A16 5G! We’re glad to hear that Galaxy devices are an important part of your daily routine. The A16 5G aims to provide consistent quality and smooth operation, ensuring your device remains a reliable partner. Your loyalty over the years inspires us because it highlights the importance of design, innovation, and dependability. We appreciate your trust and for sticking with Samsung across all generations.
Ty
Samsung Support
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Samsung Community
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Thanks for reaching out and sharing your experience with the Galaxy A16 5G! We’re glad to hear that Galaxy devices are an important part of your daily routine. The A16 5G aims to provide consistent quality and smooth operation, ensuring your device remains a reliable partner. Your loyalty over the years inspires us because it highlights the importance of design, innovation, and dependability. We appreciate your trust and for sticking with Samsung across all generations.
Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US