Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,185 Reviews)
Rating breakdown 5,185 reviews
5 Stars
3,208
4 Stars
1,152
3 Stars
507
2 Stars
169
1 Star
149
68%of customers recommend this product.
(
41 out of
60)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
1
I am shocked
on October 30, 2025
Posted by: Smashley
[This review was collected as part of a promotion.] I'm shocked Galaxy to even put their name on the a series I've never had a more user unfriendly phone in my life and I've always had galaxies.
Value
1
Response from Samsung USBy R&R, October 31, 2025
Hello Smashley,
Thank you for sharing your thoughts on the Galaxy A16 5G. Based on your feedback, it seems you prefer a device that is more intuitive and straightforward for daily use. Many users appreciate the A16 5G for its easy setup and familiar navigation, especially those already accustomed to Galaxy devices. Your insights are valuable because they help our teams understand how different users experience the interface and features. If you haven't yet, we recommend exploring all the capabilities your device has to offer. The linked article below provides details on the useful features of your Galaxy A16 5G. Your feedback plays a vital role in our improvements, and we thank you for sharing it. We appreciate your choice of Samsung.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thank you for sharing your thoughts on the Galaxy A16 5G. Based on your feedback, it seems you prefer a device that is more intuitive and straightforward for daily use. Many users appreciate the A16 5G for its easy setup and familiar navigation, especially those already accustomed to Galaxy devices. Your insights are valuable because they help our teams understand how different users experience the interface and features. If you haven't yet, we recommend exploring all the capabilities your device has to offer. The linked article below provides details on the useful features of your Galaxy A16 5G. Your feedback plays a vital role in our improvements, and we thank you for sharing it. We appreciate your choice of Samsung.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung superb sweetness
on November 1, 2025
Posted by: happygamer69
[This review was collected as part of a promotion.] Wow I am shocked! This phone is amazing it was an upgrade and is still far behind the new phones but I have tried my best to overload it and I cannot I have downloaded so many games and I play all the time. I never run out of battery and with Galaxy AI the possibilities are endless just truly impressed thanks guys!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This phone is the worst I have ever owned.
on November 20, 2025
Posted by: LacyLovesJewlry
[This review was collected as part of a promotion.] Streaming made my phone over heat so severely that the middle lens in the back burst.
It refreshes continuously so that you can't be on an app and then go check for the code they texted. Because when you go back it has refreshed and you have to start over. So your just in a vicious circle.
It is so slow. You can hit the button 10 times before it opens.
I had a Samsung Galaxy S9+ the best phone I ever had. I still have it and am thinking of going back to it. I just have 2 small issues with it. It needs plugged in pretty much all the time now and I can't talk on speaker as people either can't hear me or it's garbled. These 2 things are Itty bitty compared to this A16 5G.
Value
1
Response from Samsung USBy R&R, November 21, 2025
Hi LacyLovesJewlry,
Thank you for explaining how the Galaxy A16 5G works for you, especially for streaming, apps, and switching screens for verification codes. Your experience shows the importance of a smooth, reliable device for demanding routines. Comparing it to your Galaxy S9 Plus highlights your preference for stability and dependable performance. Your feedback reflects what long-time Galaxy users seek. Thanks for sharing your experience and being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for explaining how the Galaxy A16 5G works for you, especially for streaming, apps, and switching screens for verification codes. Your experience shows the importance of a smooth, reliable device for demanding routines. Comparing it to your Galaxy S9 Plus highlights your preference for stability and dependable performance. Your feedback reflects what long-time Galaxy users seek. Thanks for sharing your experience and being part of the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've had so far.
on December 6, 2025
Posted by: MyGreatGalaxyPhone
[This review was collected as part of a promotion.] I've owned a number of Galaxy phones over the last few years. This has been the best so far. I will always buy a Galaxy phones. I do everything with this phone. Gaming, texting, internet, talk, streaming, it's been a great phone. I will be upgrading my phone soon.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Galaxy A16 5G
on December 8, 2025
Posted by: Patrice
[This review was collected as part of a promotion.] This product has been a good phone. With Galaxy AI, I will upgrade soon as this piece of equipment is not optimal anymore. However, I use this equipment for multiple actions. For example: phone calls, texting, emailing, researching, word processing, computing, and much more. This phone has been all I needed at the time of purchase. Now that I opened my own company, I need to upgrade to an even more sophisticated phone as I will be using the new phone for inventory, sales, reports, and much more .
Value
4
Response from Samsung USBy R&R, December 22, 2025
Hi Patrice,
Thank you for sharing how the Galaxy A16 5G supported you across everyday and professional tasks. Galaxy smartphones are designed to grow alongside changing needs offering options that adapt as goals expand. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Thank you for sharing how the Galaxy A16 5G supported you across everyday and professional tasks. Galaxy smartphones are designed to grow alongside changing needs offering options that adapt as goals expand. We appreciate your feedback and thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Lanjim
from Wa
Expertise:Intermediate
Verified Purchase:Yes
Solid construction and good basic phone with decent camera.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R, January 9, 2026
Hi Lanjin,
Thank you for sharing your feedback on the Galaxy A16 5G. Created as a reliable daily device, it boasts durable build quality and key features that cater to everyday communication and photography. Its combination of toughness, performance, and camera features surpasses previous models, making every experience memorable. When seeking an affordable yet excellent phone, you can trust the Galaxy A16 5G to meet and even exceed your expectations. Your input emphasizes how a dependable design benefits daily use. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your feedback on the Galaxy A16 5G. Created as a reliable daily device, it boasts durable build quality and key features that cater to everyday communication and photography. Its combination of toughness, performance, and camera features surpasses previous models, making every experience memorable. When seeking an affordable yet excellent phone, you can trust the Galaxy A16 5G to meet and even exceed your expectations. Your input emphasizes how a dependable design benefits daily use. Thank you for choosing Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent but not expensive
on February 7, 2025
Posted by: AdrielDaG
[This review was collected as part of a promotion.] The Samsung A16 5G is a smartphone that feels like it was designed with you in mind. With its stunning 6.5-inch FHD+ display, every photo, video, and message pops with vibrant colors. You’ll love how easy it is to scroll through your social feeds or binge-watch your favorite shows.
Life can get busy, but with the A16's impressive 5000mAh battery, you can count on it to last all day—even through those marathon video calls or late-night gaming sessions. And when it’s time to recharge, the fast-charging feature means you won’t be waiting around for long.
If you're passionate about photography, the quad-camera setup is a dream come true. Capture all your favorite moments in breathtaking detail, whether you're snapping sunset selfies or capturing candid shots at a family gathering. The 50MP primary camera and 12MP front camera ensure your memories look their absolute best.
With 6GB or 8GB of RAM and generous storage options, multitasking is a breeze, whether you’re juggling work apps or diving into your streaming services. Plus, the 5G connectivity ensures you're always connected at lightning speeds, perfect for sharing your life in real time.
The Samsung A16 5G seamlessly blends functionality and style, making it a fantastic companion for anyone looking to elevate their smartphone experience. It’s not just a device; it’s a gateway to connecting with the world around you.
I use my phone to work seamlessly as well as play video games from time to time.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
The device
on February 9, 2025
Posted by: Klovessamsung
[This review was collected as part of a promotion.] The device runs well but could have been better if had some features like the s and z series have. Plus better sound. Overall a great phone. Best a series phone.
Value
4
Written by a customer while visiting Samsung US