Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
Size weight and picture quality amazing
on November 16, 2025
Posted by: Yamimommy
[This review was collected as part of a promotion.] I love the way it streams and the sound quality is great.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
English review
on November 16, 2025
Posted by: Danimal
[This review was collected as part of a promotion.] My galaxy Ai has fantastic features.. I think the camera is a up grade from my old phone the Galaxy 15....
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Just got this phone working great so far
on November 16, 2025
Posted by: GalaxyWatcher
[This review was collected as part of a promotion.] My galaxy A16 5G is great with galaxy AI it's been working great since I bought it
Value
4
Response from Samsung USBy R&R, November 17, 2025
Ahoy GalaxyWatcher,
We’re happy to hear that your Galaxy A16 5G is functioning well and that its smart features are enhancing your daily life. The A16 5G was built to deliver quick connectivity, intelligent performance, and a good mix of innovation and simplicity. We appreciate you sharing your experience — it’s wonderful to see how your Galaxy A16 5G is already making a positive difference for you!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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We’re happy to hear that your Galaxy A16 5G is functioning well and that its smart features are enhancing your daily life. The A16 5G was built to deliver quick connectivity, intelligent performance, and a good mix of innovation and simplicity. We appreciate you sharing your experience — it’s wonderful to see how your Galaxy A16 5G is already making a positive difference for you!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Product is great. Has great service. Loads fast.
on November 16, 2025
Posted by: Sleepygamer92
[This review was collected as part of a promotion.] The galaxy ai is so great on this phone is love it
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Really enjoyed it good Galaxy and everything i lov
on November 16, 2025
Posted by: Loyaltyalwaysremendsetyhu
[This review was collected as part of a promotion.] Samsung is the very first one Galaxy AI wonderful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Not so Tech Savvy
on November 16, 2025
Posted by: 1Horselover
[This review was collected as part of a promotion.] I'm not good with tech stuff but when a friend showed me the Samsung Galaxy phones and how easy they were to setup and use I immediately got one I use it every day to look at Facebook and to stay in contact with my family and friends but my favorite part is when I get to FaceTime my daughter who is a traveling nurse and I only get to see her in person maybe once a year Face timing her on the Samsung Galaxy is so clear it's like she's actually sitting right in front of me in person I'm so glad that I switched to the Samsung Galaxy phones
Value
4
Response from Samsung USBy R&R, November 17, 2025
Howdy 1Horselover,
We’re happy to hear your Galaxy A16 5G is working well and that smart features are improving your daily life. The A16 5G was built to offer quick connectivity, smart performance, and a good balance of innovation and simplicity. Thank you for sharing your experience — it’s wonderful to see your Galaxy journey already making a difference for you! We appreciate you choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
We’re happy to hear your Galaxy A16 5G is working well and that smart features are improving your daily life. The A16 5G was built to offer quick connectivity, smart performance, and a good balance of innovation and simplicity. Thank you for sharing your experience — it’s wonderful to see your Galaxy journey already making a difference for you! We appreciate you choosing Samsung as your preferred brand.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Good, ok, wish I had money
on November 17, 2025
Posted by: 123456789
[This review was collected as part of a promotion.] Useage of my phone is good. Wish I had money ro buy more products.
Value
4
Response from Samsung USBy R&R, November 18, 2025
Hello there,
Thank you for sharing how the Galaxy A16 5G has been working for you. It’s great to hear that the device supports your daily needs well. The A16 5G offers practical features that stay reliable, and knowing it fits your needs means a lot. Our goal is to provide different options across various lines so there’s always a device for everyone, and your review clearly shows why that matters. We appreciate you being part of the Galaxy community and sharing your experience openly. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing how the Galaxy A16 5G has been working for you. It’s great to hear that the device supports your daily needs well. The A16 5G offers practical features that stay reliable, and knowing it fits your needs means a lot. Our goal is to provide different options across various lines so there’s always a device for everyone, and your review clearly shows why that matters. We appreciate you being part of the Galaxy community and sharing your experience openly. Thank you for choosing Samsung!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features, but Slow
on November 17, 2025
Posted by: CSpirit
[This review was collected as part of a promotion.] I mean it's a good phone and everything but it's slow. When I use Galaxy Ai it's very slow and when im trying to use my phone for daily life it's works and then it just stops working. When I use it for school work and when I need it, it barely works but im getting through life and it's worth it, because a phone is a phone.
Value
4
Response from Samsung USBy R&R, November 18, 2025
Hola CSpirit,
Thank you for sharing your honest experience with the Galaxy A16 5G. It’s evident that you use your phone for school, everyday tasks, and smart features, providing a detailed view of its real-world performance. Your note about occasional slowdown during multitasking or heavier tasks illustrates how the device handles more demanding situations. To keep it running smoothly under heavy use, you can optimize your device by swiping down from the top right corner with two fingers to open the Quick panel, then tapping Settings. Navigate to and select Device care, then tap 'Optimize now' to enhance performance by closing active apps, checking for abnormal power consumption, wasted storage, and unstable or malicious apps. If this option doesn’t appear, your device is already optimized. For more tips on maintaining smooth operation, check the linked article below. The A16 5G aims to blend helpful tools and innovative features for daily life, and insights like yours help us identify areas for improvement. We’re pleased it continues to meet your daily needs, and we value your thoughtful perspective. Thanks for choosing Samsung!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your honest experience with the Galaxy A16 5G. It’s evident that you use your phone for school, everyday tasks, and smart features, providing a detailed view of its real-world performance. Your note about occasional slowdown during multitasking or heavier tasks illustrates how the device handles more demanding situations. To keep it running smoothly under heavy use, you can optimize your device by swiping down from the top right corner with two fingers to open the Quick panel, then tapping Settings. Navigate to and select Device care, then tap 'Optimize now' to enhance performance by closing active apps, checking for abnormal power consumption, wasted storage, and unstable or malicious apps. If this option doesn’t appear, your device is already optimized. For more tips on maintaining smooth operation, check the linked article below. The A16 5G aims to blend helpful tools and innovative features for daily life, and insights like yours help us identify areas for improvement. We’re pleased it continues to meet your daily needs, and we value your thoughtful perspective. Thanks for choosing Samsung!
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US