Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
I love the great features and eazy to use.
on November 14, 2025
Posted by: GRUMPS
[This review was collected as part of a promotion.] I love of everything about this phone it has greate features.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Very great phone
on November 14, 2025
Posted by: Mira4085
[This review was collected as part of a promotion.] I have no clue about anything I've never used Ai and with the things I've hurd I do t really use I y unless I have to
Value
3
Response from Samsung USBy R&R, November 17, 2025
Ahoy Mira4085,
Thanks for sharing your initial thoughts on the Galaxy A16 5G. Even if you haven't tried Galaxy AI yet, it’s wonderful to hear positive feedback—these features aim to simplify daily tasks like messaging and photo editing. While Galaxy AI isn't fully launched on the device, it still offers many intelligent features to improve your experience. As you continue exploring, you’ll see that the A16’s smart support and battery management make it dependable and versatile for everyday use. For more information about your Galaxy A16 5G and its features, please visit the link below. We value your feedback and thank you for choosing Samsung.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Thanks for sharing your initial thoughts on the Galaxy A16 5G. Even if you haven't tried Galaxy AI yet, it’s wonderful to hear positive feedback—these features aim to simplify daily tasks like messaging and photo editing. While Galaxy AI isn't fully launched on the device, it still offers many intelligent features to improve your experience. As you continue exploring, you’ll see that the A16’s smart support and battery management make it dependable and versatile for everyday use. For more information about your Galaxy A16 5G and its features, please visit the link below. We value your feedback and thank you for choosing Samsung.
Useful features on the Samsung Galaxy A16 5G, A26 5G, and A36 5G
https://www.samsung.com/us/support/answer/ANS10004655/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
1
Terrible idea
on November 14, 2025
Posted by: SDBanimous
[This review was collected as part of a promotion.] Bad idea for me terrible phone doesn't work but it's a great price
Value
1
Response from Samsung USBy R&R, November 17, 2025
Howdy SDBanimous,
Thank you for your sincere feedback on the Galaxy A16 5G. We’re pleased you see its value, even though it didn't fully meet your performance expectations. The A16 5G is built to provide balanced performance and long battery life, perfect for users relying on essential apps and steady connectivity. Your comments help us improve the A Series, making each update more powerful and refined. We appreciate your review and your involvement in the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your sincere feedback on the Galaxy A16 5G. We’re pleased you see its value, even though it didn't fully meet your performance expectations. The A16 5G is built to provide balanced performance and long battery life, perfect for users relying on essential apps and steady connectivity. Your comments help us improve the A Series, making each update more powerful and refined. We appreciate your review and your involvement in the Samsung community.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Okay but not great
on November 15, 2025
Posted by: Itejejj
[This review was collected as part of a promotion.] It broke screen three of them so far it os weak 3rd o
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Impressive Performance and Design for the Price
on November 15, 2025
Posted by: GalaxyUserCA
[This review was collected as part of a promotion.] The Samsung Galaxy A16 5G delivers a polished experience that exceeds expectations for a budget-friendly smartphone. Its 6.7-inch Full HD+ display with a 90Hz refresh rate offers smooth scrolling and vibrant visuals, ideal for streaming and browsing. The design is modern and comfortable to hold, with a matte finish that resists smudges.
Powered by the Exynos 1330 processor, the A16 5G handles multitasking with ease. Apps launch quickly, and everyday tasks like messaging, social media, and video playback run smoothly. Battery life is impressive, easily lasting a full day, and fast charging via USB-C adds convenience.
Galaxy AI brings smart enhancements like intelligent photo editing and text suggestions, making the device feel more intuitive and efficient. The 50MP main camera captures sharp, detailed images in good lighting, while the front camera performs well for selfies and video calls.
Samsung’s promise of long-term software and security updates adds lasting value. With IP54 splash and dust resistance, the A16 5G is built for everyday durability. Overall, it’s a smart, stylish phone that offers excellent performance and features at an accessible price point.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
This product is 50/50
on November 15, 2025
Posted by: China2u
[This review was collected as part of a promotion.] This galaxy a1y im currently use is not the best Samsung phone I've used.
The phone never wants to call out it always takes 2 to 4 minutes before the call would even start. Or how it runs so super slow.. overall I give it a 6 out of 10.
The phone never wants to call out it always takes 2 to 4 minutes before the call would even start. Or how it runs so super slow.. overall I give it a 6 out of 10.
Value
3
Response from Samsung USBy R&R, November 17, 2025
Hi China2u,
Thank you for your honest feedback on the Galaxy A16 5G. This model offers reliable performance with core features, providing great value for everyday connectivity. To optimize your experience, we suggest using Device Care to close background apps and boost speed, especially during multitasking. Learn more about device optimization through the linked online article. The Galaxy A16 5G features a long-lasting battery and a streamlined One UI that you can personalize to suit your needs, ensuring a smoother experience once customized. Your feedback helps us understand your interactions with the device better. We appreciate your input and thank you for choosing Samsung as your preferred brand.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for your honest feedback on the Galaxy A16 5G. This model offers reliable performance with core features, providing great value for everyday connectivity. To optimize your experience, we suggest using Device Care to close background apps and boost speed, especially during multitasking. Learn more about device optimization through the linked online article. The Galaxy A16 5G features a long-lasting battery and a streamlined One UI that you can personalize to suit your needs, ensuring a smoother experience once customized. Your feedback helps us understand your interactions with the device better. We appreciate your input and thank you for choosing Samsung as your preferred brand.
Keep your Galaxy phone or tablet from slowing down with Device Care
https://www.samsung.com/us/support/answer/ANS10001953/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
A so so fone
on November 15, 2025
Posted by: rustoned45
[This review was collected as part of a promotion.] I use my Galaxy like mobile fone because it is a mobile fone and it works so so.
Value
3
Response from Samsung USBy R&R, November 17, 2025
Hey rustoned45,
Thank you for sharing your thoughts on the Galaxy A16 5G. We’re glad to hear it meets your basic needs as a dependable mobile companion. Built for everyday users, the A16 5G provides durability, long-lasting battery life, and 5G benefits without extra features. When personalized with your preferred Galaxy settings, the device often feels more seamless and tailored, showcasing One UI’s flexibility. We value your feedback and appreciate your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your thoughts on the Galaxy A16 5G. We’re glad to hear it meets your basic needs as a dependable mobile companion. Built for everyday users, the A16 5G provides durability, long-lasting battery life, and 5G benefits without extra features. When personalized with your preferred Galaxy settings, the device often feels more seamless and tailored, showcasing One UI’s flexibility. We value your feedback and appreciate your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This product is a reliable product.
on November 15, 2025
Posted by: BubbasA16
[This review was collected as part of a promotion.] My Samsung Galaxy A16 5g is a very reliable phone I've had some issues with it but that's only because I didn't realize that this phone wasn't meant to do what I was trying to do. The only thing that I do not like about it is that it doesn't have all the capabilities that a lot of the other Samsung phones have but that's ok cux I got what I paid for.
Value
5
Written by a customer while visiting Samsung US