Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Average customer rating
4.4
(5,180 Reviews)
Rating breakdown 5,180 reviews
5 Stars
3,206
4 Stars
1,153
3 Stars
506
2 Stars
168
1 Star
147
69%of customers recommend this product.
(
40 out of
58)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy A16 5G 128GB (Unlocked) - Blue Black
Customer Rating
5
This product actually is great for emulation
on November 10, 2025
Posted by: KjsTech
[This review was collected as part of a promotion.] Yes, I said that because you can actually play some games without lagging or getting a random reset, I am working on my own os on this phone, and while im doing that, this phone is outstanding. This phone has lasted 2 updates, one ui 7, and one ui 8 (im using one ui 8) and yet its still a phone that you can use for the day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy review
on November 10, 2025
Posted by: Ichimaki
[This review was collected as part of a promotion.] My galaxy ai is great I use it for Instagram and streaming movies I love this phone its great for everything 💖 its also a great gaming phone too I even touch up on my japanese what else could I ask for !?
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great camera, good overall functionality
on November 10, 2025
Posted by: NotaFan
[This review was collected as part of a promotion.] My Galaxy A16 5G does what I need most of the time from a mobile device
; text, email, phone calls, clock. It's been a long, slow learning curve. It has occasional had issues with the text being unstable and , at the same time, no screen buttons functioned. It always resolved with time, but never with restarting. It took six weeks before i learned how to turn on the flashlight. Where was that in the tutorials?
I think that the fingerprint sensor is a joke. It often fails to recognize the recorded digits.
I get good photos, better than my previous older phone. I chose to use Google Calendar, because it allows entry of tasks, which the Samsung calendar does not.
I avoid using AI when I can.
; text, email, phone calls, clock. It's been a long, slow learning curve. It has occasional had issues with the text being unstable and , at the same time, no screen buttons functioned. It always resolved with time, but never with restarting. It took six weeks before i learned how to turn on the flashlight. Where was that in the tutorials?
I think that the fingerprint sensor is a joke. It often fails to recognize the recorded digits.
I get good photos, better than my previous older phone. I chose to use Google Calendar, because it allows entry of tasks, which the Samsung calendar does not.
I avoid using AI when I can.
Value
2
Response from Samsung USBy R&R, November 11, 2025
Hello NotaFan,
Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear that the camera provides sharp, reliable photos and that the device continues to support calling, texting, and email just the way you need it. Some settings and shortcuts—like the flashlight—are tucked into more advanced menus for a clean layout, and many users discover new features the longer they use the device. Samsung builds its phones with a variety of accessibility and customization tools, so exploring the system often leads to a smoother experience. You can learn more about using the flashlight on your phone by checking out the article linked below. Fingerprint recognition can depend on factors like finger placement, screen cleanliness, and protective films. Re-registering multiple fingerprints improves reliability. Please check out the link provided below on how to use the fingerprint sensor. Galaxy devices continue to deliver strong everyday performance with security, camera quality, and durability at the forefront. We appreciate your review and thank you for being part of the Samsung community.
Use the flashlight on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003351/
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001613/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear that the camera provides sharp, reliable photos and that the device continues to support calling, texting, and email just the way you need it. Some settings and shortcuts—like the flashlight—are tucked into more advanced menus for a clean layout, and many users discover new features the longer they use the device. Samsung builds its phones with a variety of accessibility and customization tools, so exploring the system often leads to a smoother experience. You can learn more about using the flashlight on your phone by checking out the article linked below. Fingerprint recognition can depend on factors like finger placement, screen cleanliness, and protective films. Re-registering multiple fingerprints improves reliability. Please check out the link provided below on how to use the fingerprint sensor. Galaxy devices continue to deliver strong everyday performance with security, camera quality, and durability at the forefront. We appreciate your review and thank you for being part of the Samsung community.
Use the flashlight on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS10003351/
Use the fingerprint sensor on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001613/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
great features
on November 10, 2025
Posted by: Anna75Lee
[This review was collected as part of a promotion.] I use my for streaming, keeping in touch, and overall pretty much everything. Have A12 and it finally just couldn't do what needed after being dropped to many times. Absolutely love this series
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is great
on November 11, 2025
Posted by: Sunshine222
[This review was collected as part of a promotion.] My Samsung is great 4 taking pictures I love all great features
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has great features
on November 11, 2025
Posted by: Juicer
[This review was collected as part of a promotion.] No complaints about this phone, fast charging, nice display, and good with gaming
Value
4
Response from Samsung USBy R&R, November 11, 2025
Thank you, Juicer. We’re delighted that the Galaxy A16 5G meets your expectations. Its fast processor, bright display, and smooth gaming support are features highly valued by many users. Hearing that there are “no complaints” and that the device performs well across various tasks demonstrates its reliability for daily use. We’re happy it integrates seamlessly into your routine. We appreciate your choice of Samsung.
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
It's kinda slow and dies fast it looks and feels g
on November 11, 2025
Posted by: Gax123
[This review was collected as part of a promotion.] My device is okay for day to day use but for gaming it can't really handle some apps.
Value
4
Response from Samsung USBy R&R, November 11, 2025
Thanks for sharing your feedback, Gax123. The Galaxy A16 5G is built for everyday tasks such as streaming, browsing, and social media. Gaming performance depends on the specific game, settings, and background apps, so results may differ. If you experience lag, try clearing cache and data in Device Care. See the link below for more info. We're glad it suits your daily needs, and we appreciate you highlighting what stood out most. Thank you for being part of the Samsung community.
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Clear the app cache and data on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10001372/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
Love Galaxy phones
on November 11, 2025
Posted by: Oneluv76
[This review was collected as part of a promotion.] I only use Samsung galaxy phones. I can use my Microsoft office apps on my phone, the picture quality is amazing the speed is great, my only compliment about this phone is it over heats when in a case.
Value
4
Response from Samsung USBy R&R, November 19, 2025
Hola Oneluv76,
Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear how much you enjoy the photo quality, speed, and the ability to use all your productive apps seamlessly. The Galaxy A16 5G is really built for everyday productivity and functionality. Your comment about warmth while using a case provides helpful context. Since it is normal for your device to get warm during average use, it should never become too hot to the touch. With third-party cases, heat can build up due to material or thickness, causing your device to warm more. Please check that your device has proper openings to allow airflow and ensure it stays at a normal temperature. Also, review the link below on how to make sure your device is always operating at optimal speed. Thanks for being a loyal Samsung customer.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Thank you for sharing your experience with the Galaxy A16 5G. It’s great to hear how much you enjoy the photo quality, speed, and the ability to use all your productive apps seamlessly. The Galaxy A16 5G is really built for everyday productivity and functionality. Your comment about warmth while using a case provides helpful context. Since it is normal for your device to get warm during average use, it should never become too hot to the touch. With third-party cases, heat can build up due to material or thickness, causing your device to warm more. Please check that your device has proper openings to allow airflow and ensure it stays at a normal temperature. Also, review the link below on how to make sure your device is always operating at optimal speed. Thanks for being a loyal Samsung customer.
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS10002887/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US